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Illinois
3 reviews
4 helpful votes
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FAKE
June 29, 2020

If you have a negative review to place of CERTAIN COMPANIES that you will get errors that won't allow you to post your review. Maybe that's why some companies have such GREAT reviews there, while in other sites the reviews are Terrible. In this instance it was WISH APP that you can no longer place negative TRUE reviews of.

Date of experience: June 29, 2020
Denmark
2 reviews
22 helpful votes
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Not for me!
August 1, 2016

Wrote a few honest reviews on TrustPilot and found out they erased some them. I had a serious complain about a company but obviously that company is some kind of premium partner with TrustPilot.

Date of experience: August 1, 2016
GB
2 reviews
18 helpful votes
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Unreliable and biased
I find Trustpilot's review system to be biased in favor of businesses, particularly those with a paid subscription. Many of my reviews, which I believe to be genuine and honest, have been flagged and removed without a valid reason, simply because the business in question had a paid subscription.

I've seen businesses with poor ratings, and an overwhelmingly negative reputation, maintain a high TrustScore simply because they pay for the service. This undermines the entire purpose of Trustpilot, which is to provide consumers with honest and unbiased reviews of businesses.

The system is too easily manipulated by businesses, who can flag and remove reviews that don't suit their agenda. This creates an unfair advantage for businesses, and a disadvantage for consumers who rely on Trustpilot to make informed decisions about where to shop or invest their money.

Trustpilot should do more to ensure that its review system is fair and impartial. The company needs to be more transparent about its policies, and create a system that is less vulnerable to manipulation by businesses with a paid subscription.

Overall, I find Trustpilot to be unreliable and biased, and would caution anyone relying solely on its reviews to take them with a grain of salt.

Date of experience: February 23, 2023
GB
1 review
0 helpful votes
Follow Rudolf B.
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Simple as that. If you are a paying customer, you can have Trustpilot remove the reviews you don't want anyone to see. So the end result is... a ton of five-star reviews and a high "trust" score.

Date of experience: November 17, 2021
Canada
1 review
1 helpful vote
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https://ca.trustpilot.com/review/sitacup.com

Trust pilot shows fake 3.2 stars which is impossible and lie because the review is only one and it's clearly written 1 star.

Date of experience: December 29, 2022
New York
1 review
1 helpful vote
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Cant trust trust pilot
April 26, 2023

Sent them ALL the info - email chain - texts ETC for a fraudulent company called Fareshope - DONT USE THEM EVER! They took down my review because Fareshope cried to them. They claimed I had no proof - I sent them ALL THE PROOF- above and beyond. My guess - Fareshope paid them to take it down. DON'T TRUST "TRUST PILOT" their name is joke. Unfortunately if you use them - jokes on you!

Date of experience: April 26, 2023
GB
1 review
0 helpful votes
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I recently wrote a very honest review of a big corporation company on Trustpilot as I wanted to share my experience for other consumers to read and to let this company know they need to work harder at giving all its members a better service.
No sooner had I written my review and received email saying it was live, then literally within minutes I get a notification saying my review has been flagged by the company.
Before my review was flagged the company had apparently responded to my review which I'm not entitled to read.
I then went onto the support centre to try and get more details only to be told my review was to be investigated, and that I would have to wait for the investigation to be completed before allowing me to read their response.
I feel really disappointed with Trustpilot, even tho I'm more than happy to assist them with this investigation in order to have my review published iv literally not heard anything back.
I honestly believe after checking and treble checking that my review did not breach trustpilots guidelines.
It was my understanding that trustpilot was a platform for consumers to share their experiences good and bad, giving the little man a voice allowing companies to respond, and work towards improving their services.
Trustpilot states that there aim is to remain natural, It certainly doesn't feel like that to me, at a guess I believe my review made painful reading for the company, and as a paying business, Trustpilot gives its support to these big corporate companies whilst pulling the carpet from under the little man.

Date of experience: June 27, 2020
GB
1 review
5 helpful votes
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Email received from trustpilot advising my account has been closed. They very incorrectly think i am part of some network sending false reviews. Made to feel like a criminal

Date of experience: November 14, 2022
Ukraine
1 review
0 helpful votes
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B llshi t platform
July 29, 2023

Has a tonn of extremely dump users that just put some $#*! without facts. World known superbrands has 1star usually, caused by joke customers who didn't read any terms or other info about products. Totally joke. Don't believe this monkes as they literally zero iq. Believe only self experience and trustly professional peoples. Babons shouldn't influence on your opinion. Take care.

Date of experience: July 29, 2023
Greece
1 review
1 helpful vote
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They "review" only negative reviews and keep online only the positive ones. You either have to investigate all the reviews, or none of them. Otherwise you 're a scam.

Date of experience: January 18, 2024
GB
1 review
0 helpful votes
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The disgusting excuses for human beings that make up the so called Content Integrity team are deliberately aiding and abetting abetting criminal companies like Kwiff and their employees like Celine to steal customers money and censoring reviews that expose said theft to the public

Date of experience: June 1, 2022
GB
2 reviews
12 helpful votes
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I placed an honest review on Trust Pilot and they questioned my integrity even though I submitted my ID twice. They are scam. Dont waste your time with Trust Pilot. Joke of company.

Date of experience: April 5, 2023
GB
1 review
1 helpful vote
Follow Ian L.
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A company I dealt with had very good reviews but to the best of my knowledge and the police they were self generated reviews, so can't trust trustpilot to check honesty of reviews.

Date of experience: October 24, 2022
GB
1 review
1 helpful vote
Follow Lorraine V.
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Only leave good reviews or ones that suit the company you are reviewing.
You will be flagged then removed. I sent evidence laid myself bare.
AGEAS MANAGEMENT UK used and abused Trustpilot and manipulated them until my 100% HONEST review was removed. They DID NOT CONTACT ME FIRST. They just harassed the service to manipulate their own ends. I will never use this service again and have removed all of my reviews. Trustpilot claim they will NOT LET THIS HAPPPEN pure HOGWASH.

Date of experience: October 9, 2022
Portugal
1 review
1 helpful vote
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FAKE
November 17, 2020

Good morning,
I'm having a problem with a company EXCEL-MINING.IO because I'm not being payed of my profits and I rated this company on TRUSTPILOT.
After giving all the proof that Trustpilot ask me, my reviews about excel-mining.io were published and blocked again.
Trustpilot is controlled by the companies and they are not helping people but companies continue cheeting people.

Date of experience: November 17, 2020
Canada
2 reviews
1 helpful vote
Follow Jody A.
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I was invited to write a review for a business, and this led to me writing several reviews at Trust Pilot.

I tend to only write positive reviews, in order to encourage more people to patronize companies I like. But, if a company is egregiously bad, I will sometimes write a negative review.

I'm a writer, and pretty reasonable. All my reviews, good, bad, or neutral, were 100% factual and written in decent English.

I went to write a new review, one day, and got an error message. Every search, even the home page, results in an error message for me. This means Trust Pilot has blocked my IP #, but never notified me of any issue. I have absolutely zero idea why.

Since all my reviews are factual, and didn't include foul language, hyperbole, or anything that would warrant not publishing those reviews, it means Trust pilot is actively manipulating reviews. This makes them, by definition, untrustworthy.

They, apparently, have such a tremendous issue with my truthful reviews, they blocked me from even being able to SEE their site or any reviews. How unprofessional, dishonest, cowardly even, to take such drastic measures, and not even notify me. You'd think I'd made threats or something! All I did was write honest reviews, most of them 5 stars!

I have hundreds of online reviews at various sites, and many have huge numbers of helpful votes. I'm proud of that because my intent is to help others find great businesses, and avoid the bad ones. Turns out, I now have to let people know Trust Pilot reviews aren't credible.

Date of experience: March 17, 2023
California
1 review
0 helpful votes
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As a former Content Creator on YouTube/YT, I noted a review on Trustpilot regarding YT Corruption or Content Creator Harassment/Abuses. Shortly after the review, I received notice from Trustpilot that my review was muted because it was "false". Trust, my review was from a legit experience and can be proven (and will be). Most importantly, I strongly believe that YT (who is also Google) demanded that Trustpilot ban my review to protect YouTube.

In short, Trustpilot is a JOKE and just a CORRUPT as YT/Google, claiming to be a platform/voice for "the people", but in truth, a puppet for big businesses, like YT! Trustpilot and YT will get theirs: we reap what we sow: it's simply a matter of when!

Date of experience: March 29, 2021
DO
1 review
3 helpful votes
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FAKE REVIEWS DEVELOPMENT ON THIS WEBSITE WHICH DOES NOT CARE...

I wrote this review to them on their website, they answered it's diffamation and refused to post it...
Here is the review, it says all!

"Can we really trust you when we can see a site like homeaway US coming from an average of 1 star and thousand of bad reviews going to a 8.2/10 rated company with many good reviews? And that in just several months?
Don't you think they paid a company to write fake reviews? Like Expedia do (the mother company)?
Why do you let that happen?
It's bad for everybody! And in general for the business online.
Look every where on the web, like for exemple on sitejabber.com, HOMEAWAY/ VRBO is the worst rated company ever! And on trustpilot it looks like great!
Bad bad bad...

Date of experience: March 22, 2017
GB
3 reviews
25 helpful votes
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WARNING. WARNING. WARNING..
September 25, 2019

WHAT A USELESS SITE... TRUST PILOT TAKE DOWN YOUR REVIEWS FOR NO REASON. THIS SITE IS FAKE. PEOPLE GO TO THIS SITE TO SEE WHAT A BUSINESS IS LIKE AND THEY CANT EVEN REPLY TO EMAILS. I AM IN THE PROCESS OF BRINGING TRUST PILOT DOWN AND EXPOSE THEM FOR THE FAKE SITE THEY ARE... FALSE REVIEWS IS WHAT TRUST PILOT IS ALL ABOUT... STAY AWAY...

Date of experience: September 25, 2019
Michigan
1 review
0 helpful votes
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I was trying to write a review. They would not post my review without capturing my credentials for my google account. Gives me a very uneasy feeling about them.

Date of experience: March 28, 2020

Overview

Trustpilot has a rating of 1.2 stars from 1,104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trustpilot most frequently mention customer service, bad experience and integrity team. Trustpilot ranks 127th among Internet Safety sites.

service
477
value
376
shipping
206
returns
209
quality
381
+366