business logo of Trustpilot
How would you rate Trustpilot?
grey star
grey star
grey star
grey star
grey star
Canada
3 reviews
0 helpful votes
Follow Daryl S.
Unfollow Daryl S.
Send Message
Share Review
Report Review

The Public Trustee of BC,

The people who manage a persons financial well being,
I will say they will not pay the bills you have on
Time when it's sent to their office, it's either going
To be late and there very unorganized

They do very little and they don't put themselves
Out there to excel, they really don't

They don't make lives better but more of misery
If anything

I would be very surprised if they had any friends
Outside of work

Date of experience: May 26, 2021
GB
1 review
0 helpful votes
Follow Paula M.
Unfollow Paula M.
Send Message
Share Review
Report Review

Difficult to leave review
September 2, 2023

I have tried 4 times today to leave a review on trustpilot. I found it virtually impossible. Admittedly i am old and not tech savvy but it is NOT user friendly
Paula

Date of experience: September 2, 2023
Canada
2 reviews
1 helpful vote
Follow Dan K.
Unfollow Dan K.
Send Message
Share Review
Report Review

We recently reviewed or lack of service with one of Trustpilots customers. We have posted 2 reviews both highly critical of their customer.
Trustpilot came back at us saying our reviews were flagged by their customer as fake and asked us to provide proof that we had a service with that customer and the issues that were not resolved. We did so.
Today April 21 2021 got another email from them stating our second critical review was flagged and removed as fake and to provide proof.
They never have restored the FIRST review after providing proof. And now have removed the second review.
That way there if somebody looks up their customer they see nothing but positive glowing reviews.
The BBB site tells a different story about both their customer & Trustpilot. Numerous complaints, most unresolved but lots of lip service saying they tried to resolve.
Trustpilot is almost as bad as their customer for dishonesty and bias. What's the sense in having a review system if the reviewing company is as crooked as the customers?

Date of experience: April 21, 2021
Australia
1 review
0 helpful votes
Follow Very unhappy H.
Unfollow Very unhappy H.
Send Message
Share Review
Report Review

WOULD GIVE 0 IF I COULD!
March 29, 2023

They're just trying to get your money. All they care about is getting you locked into a contract and then you're stuffed after that. The person that sells you the service doesn't even work for Trust Pilot. There is nothing trustworthy about these guys. I had a small business in Australia, the sales person rang repeatedly and finally got me over the line. I then discovered he had massively up sold me for products my business didn't need but I was locked in. He also said that it would be no problem to break the contract if I was finding it too difficult. I did find it too difficult and they refused to honour what the sales guy had promised. I repeatedly asked for the transcript of my original sign up call and they ignored this and just kept sending accounts to be paid. I provided them with profit and loss to show the lack of income and financial difficulty and they still wouldn't honour it. DO NOT GET INTO BED WITH THESE GUYS. I don't have one good thing to say about my experience and I don't believe their product made any difference to my sales at all

Date of experience: March 29, 2023
New York
10 reviews
14 helpful votes
Follow Sal T.
Unfollow Sal T.
Send Message
Share Review
Report Review

I wrote a negative review of a VPN company that I paid for a two year subscription and removed after three months and ate the remainder of the money thats how bad it was Trustpilot suspended my subscription and wanted me to send documentation that I actually had a subscription with the company, funny they didnt ask for proof with all the positive reviews I did, so that tells me their integrity is in question flagging bad reviews and allowing positive reviews, I won't waste my time with them anymore

Date of experience: March 2, 2023
Spain
1 review
0 helpful votes
Follow Jonh D.
Unfollow Jonh D.
Send Message
Share Review
Report Review

They censure everything
November 1, 2023

They banned my account just because I wrote a negative review about 4chan, they think every bad review is a fake review and the worst part is that they ban everyone who makes alts accounts, here is my advise, if you got banned from that website dont try vpns, they dont work, if you live close to a library or you are on a school with public internet and computers, try writting the review there, and they ban people who dont write reviews profesionally, is not my fault english isnt my native language, they are so strict smh

Date of experience: November 1, 2023
Illinois
1 review
1 helpful vote
Follow Al W.
Unfollow Al W.
Send Message
Share Review
Report Review

The bad reviews removed despite paperwork given for bus company that did not show up to pick up kids with a contract. The kids were left with no excuse the company one star review was removed because other company thought I am a fake user. I had all evidence available to show but they denied.

I DO NOT TRUST FAKE REVIEWS IN TRUSTPILOT

Date of experience: January 31, 2023
GB
1 review
2 helpful votes
Follow Stepehen T.
Unfollow Stepehen T.
Send Message
Share Review
Report Review

Many many legit reviews get removed lately. I have had several neagitive reviews removed all based on my real life experiece about the certain companies. Take Playtech a gambling casino company with 100% negative reviews how they scam people with manipulated games. All reviews still on there say the same as i did in my review from past experience. But my review was removed, playtech in fact had sveral hundred negative reviews of them removed last year obvioulsy paid for by playtech to remove them. They let big companies post fake positive reviews and remove negative reviews, in fact there was one company recently that had the same review word by word posted by 3 different people. Obviously fake postive reviews but they are not removed because trust pilot has become a joke. 100% untrustworthy in fact the new name for this site is untrustworthy pilot.

Date of experience: December 27, 2022
Germany
1 review
9 helpful votes
Follow Okoro O.
Unfollow Okoro O.
Send Message
Share Review
Report Review

No intergrity
July 10, 2022

I used to believe in trust pilot until, I gave a review on MGI trading who scam me of $5000 and did a review on them in trust pilot with evidences of my pending withdrawal and after two days it was flagged by the very Trustpilot I thought that had intergrity,
I now know there are no truth and no intergrity in them,
Below are the evidences and yet they refused to publish them to save others. So I conclude scammers paid them to have positive reviews

Date of experience: July 10, 2022
Massachusetts
6 reviews
29 helpful votes
Follow Ellen D.
Unfollow Ellen D.
Send Message
Share Review
Report Review

I wrote a negative review of Good Dog after applying to be a breeder member. I chose not to as I did not believe their screening processes served excellent breeders as they rate breeders as Excellent that did not do the minimum health testing required by the national breed clubs. I stated such and made recommendations for how to find an excellent breeder that was truly screened, did do recommended health testing and was in it to better the breed. They pulled the review at the request of Good Dog. DO NOT TRUST A SITE THAT PULLS NEGATIVE REVIEWS AT THE REQUEST OF THE COMPANY.

Date of experience: June 1, 2022
Washington
1 review
11 helpful votes
Follow Edwin L.
Unfollow Edwin L.
Send Message
Share Review
Report Review

TRUST PILOT Removed my review which has reciept # order J******* of my $490.00 purchase of Stylewe which after 13 days only shipped recieved1 item of 13 items bought. Nothing else of my paid order was verified as shipped or recieved by company. 5to 8 more days to ship but nothing has happened in updates no answere in my 4 emails to them. Stylewe order#They removed my review said it couldnt be verified even though i had a Reciept Number listed.

+4
Date of experience: December 13, 2019
Sweden
2 reviews
10 helpful votes
Follow Ahmed R.
Unfollow Ahmed R.
Send Message
Share Review
Report Review

Trustpilot doesn't have their stuff in place.

I have been contacted twice by Trustpilot and by the same person for the same reason. Trustpilot wanted me to prove that my experience with a company is genuine. Twice within a 3-month period.

The reason is the online shop requested once more prove that I am a genuine customer. It seems the shop is trying to do everything to block my negative review getting out and is continually reporting my review to Trustpilot. And trust pilot being a profit center are trying to do everything in their power to keep profiting from paying companies like that.

Trustpilot should have facts in place and not let companies block review twice for the same reason at any time.

This makes Trustpilot a questionable place to trust if money is involved. As they will protect there paying customer at every cost.

Normally the spectrum of stars given should spread from 1 to 5 stars.
If a company has mostly 5-star reviews and very few or no 1, 2, 3 or 4-star reviews, please careful. This may indicate something is wrong somehow and this comes from my recent experience with Trustpilot and shops.

Please read also the one stars review to get a full scope of the truth as the one stars review may the once that tell the full truth.

Trustpilot should rethink their game as this should be a place to trust not to doubt.

Date of experience: July 25, 2018
GB
1 review
0 helpful votes
Follow Jorge L.
Unfollow Jorge L.
Send Message
Share Review
Report Review

I tried to find real reviews about a store on Trustpilot. I found only a few reviews and it looks like they are fake. It is unclear whether Trustpilot has moderators or not. I'm sad.

Date of experience: September 5, 2019
North Carolina
1 review
0 helpful votes
Follow Todd H.
Unfollow Todd H.
Send Message
Share Review
Report Review

Hi I have been posting reviews on Trust pilot for the past year, and my past couple reviews were about the sexcam sites and how some are tracking people beyond what they are supposed to and even caught some covering up there criminal activity and have proof of what is happening with those sites. So I checked up on my reviews a few weeks ago ago notice they have taken down my reviews and other people responses because this was turning into a major thing and Im not trying to start trouble with the sites I mentioned because I perform on some as well. But I sent trust pilot a email wanting to know why they took it down, because hundreds of thousands of people go into those sites every day and I don't have the numbers but probably way more than that visit the sites, and I thought everyone should know about what is going on and in some reviews I read it's to late and I can't stand that. But I received a email from Trust pilot saying that they have a software that can tell if someone is making up a story or not, which after reading it they said that I was lying and they had to take it down. My question is if they have this software and pretty sure they didn't investigate these sites, and all they needed to do was go into those sites and look around and there software should have picked it up. What probably happened they got paid to take it down because I found out some sites changed my reviews to make it sound like a good review instead of warning people. So what they did and there actions makes me think they would allow this sort of thing to happen and don't care for the people. Thanks

Date of experience: June 11, 2021
Oregon
3 reviews
1 helpful vote
Follow JustMe g.
Unfollow JustMe g.
Send Message
Share Review
Report Review

Wrote an in-depth and honest review about VRBO and their gross misrepresentation of listings, only to recieve am email from Trustpilot informing me that I had 2 days to amend the review to protect VRBO. The review had discussed our safety and security concerns being violated and VRBO doing nothing about it. The only thing Trustpilot cared about was making sure VRBO was and is protected over the consumer. How can you call yourself "Trust"pilot when there is absolutely zero trust in your authenticity or integrity?

Date of experience: August 20, 2023
GB
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Send Message
Share Review
Report Review

Have only ever done one negative review on Trustpilot but that was deleted even though I provided evidence of my account number and dealings with the company I was reviewing.

Date of experience: April 21, 2023
Maryland
3 reviews
1 helpful vote
Follow Emily P.
Unfollow Emily P.
Send Message
Share Review
Report Review

Like it, use it regularly
September 30, 2020

I love trustpilot, it's got an nice design and is very pleasant and quick in experience for a new user. I use it quite oftenly for reviewing some of my purchases or brands I know.

Date of experience: September 30, 2020
Maryland
5 reviews
3 helpful votes
Follow Jenny L.
Unfollow Jenny L.
Send Message
Share Review
Report Review

Censors honest reviews
December 28, 2022

They used to be the go to for reviews. They now censor and delete honest concerns calling them "fabricated". This company is a sell out to Big Tech. Shame on them!

Date of experience: December 28, 2022
GB
1 review
1 helpful vote
Follow Trust P.
Unfollow Trust P.
Send Message
Share Review
Report Review

This company benefits from fake positive reviews left for large companies and removes all positive reviews genuinely posted by customers for smaller ones to make them pay. Unethical to the core

Date of experience: January 20, 2021
Sweden
1 review
10 helpful votes
Follow Anders M.
Unfollow Anders M.
Send Message
Share Review
Report Review

Trustpilot asked me to prove my order and payment to Hypesnow. Dk, and I sent them copys of order no, bankhandlings and e-mail between me and Hypesnow. But Trustpilot remowed my bad reviews and do not answer me why.

Date of experience: November 17, 2019

Overview

Trustpilot has a rating of 1.2 stars from 1,104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trustpilot most frequently mention customer service, bad experience and integrity team. Trustpilot ranks 127th among Internet Safety sites.

service
477
value
376
shipping
206
returns
209
quality
381
+366