Trustpilot

I wrote a review on trustpilot about a site I made a purchase from (retro-stage). My review was long and detailed, and I tried to be helpful by explaining to others how to properly select sizes from that site - it's an asian company so the sizes are VERY different from western sizes. Any way - I got an email from trustpilot that they took my review down because of "unusual review patterns."

Considering I'm a real person who made a real review - I'm more than annoyed. I'll include photos and let ya'll decide if you want to trust them.

Also as a side note, if you're trying to find out whether a site is reputable o not, don't go by the reviews on their own site, and don't go by the reviews on just a couple other sites (trustpilot or even sitejabber) - read as many reviews and info as you can - LEARN as much as you can. Then make an informed opinion.

Every bad review I read from the site is typical for many asian sites - "it didnt fit, the size is wrong" (they didnt bother to measure themselves and assumed all size XL are the same) or "it never arrived" (they didnt bother waiting the full shipping period -- or it got stuck in customs, which is not the fault of customer or company. I've ordered many products from different companys - once or twice I waited about 2 months before receiving a item from China. It happens. If you do your research you cann better prepare yourself.

When you look at Trustpilot in some detail, it appears to be nothing more than a contrived mechanism to force companies to join and manage marketing they never wanted, good or bad. The main function appears to be used to force companies to join and pay for their services in order to be able to manage content. If you pay them for their services then you can add feedback or remove it via a number of mechanisms. This means the independent impartial advice I think I thought I was getting as a potential customer of one of these companies, is clearly not independent or impartial. I used to use Trustpilot all the time, but consistent high expectation from reviews has been met with constant low results and I'm not a difficult customer, thats not a coincidence. Reading the other reviews of Trustpilot here is appears i am far from on my own with this thinking, just another internet large scale scam, rinsing money indirectly from an unsuspecting public via companies being forced to participate. Operating in a badly regulated space with little to no consequences, I'm sure they are laughing all the way to the bank. I'm sure the owners don't care about my post as they are far to untouchable for that, lets hope enough people form an opinion in this to get there attention.

Trustpilot have a major problem with fraud and fake reviews on their website. I found out someone has listed over 1000 duplicate listings and claiming to be the "official" website.

Incredible that someone can do this over 1000 times and not get caught by any filter at Trustpilot.

Every single listing has the same words and 3 tick marks added to the name, so it's very easy to find yet Trustpilot completely failed to do so. All these listings have URLs that are subdomains so it's obviously not the official site and the subdomains redirect automatically to another third party site.
By the way most of these listings are promoting scams anyway...

When I made them aware of this they said they will only look into it if I submit a whistleblower form for each listing! Are they insane? For 1000 listings that would take me days - do they really expect an unpaid member of the public to do the job of their paid employees for them!?

The other major issue is companies using fake Trustpilot TrustScores and review counts. When I have left reviews pointing this out MY review is deleted. Obviously fake positive reviews however are not. You would think Trustpilot would have an issue with the company damaging their brand by using fake Trustpilot data on dozens of websites but no, their issue is with me and my review for pointing this out!

Trustpilot removed my 2 bad reviews for oaksidexchange.com and Wealthyforextraders.com that scammed me for $5000cad. Trustpilot said that i have a suspicious review and not follow their guidelines. I just write my own experience but they classified it as suspicious reviews.

They pretended that it was not a good review, but didn't even bother to tell me to edit. Plus it is stupid by asking for a case? To impede you from writing a review? Coinbase stupidly is not able to verify MY NAME, ADDRESS AND ELECTRICAL BILL WITHOUT EVEN TAKING A SECOND TO LOOK AT IT?
SURE THAT IS WHAT WE CALL IDIOT AI ARE RUNNING THE COMPANY AND TRYING TO LOCK ME DOWN... WHEN THEY HAVE MY PROFILE MY MONEY AND I HAVE PROOF I BOUGHT FROM COINBASE? SO THIS is ABUSIVE AND I HAVE THE RIGHT TO WRITE ABOUT IT. TY GOOD DAY.

Trust pilot have sent 2,000 plus negative reviews of EVRI DELIVERY COMPANY (EVRI.COM) To a fake site with a similar name (EVRI.Insight) Supposedly a softy company/(EVRI.co.uk). Read the reviews, customers are clearly stating they're dissatisfied with Evri delivery company. MAKING EVRI DELIVERY LOOK LIKE IT HAS 4.7 STARS! BUT YOU JUST LOOK AT THE FAKE SITE! THERES THOUSANDS OF COMPLAINTS AND ONLY ONE PERSON WHOS PUT FIVE STARS And come to you're own conclusion. I've told TRUSTPILOT twice but it's still not changed. I expect EVRI DELIVERY has paid Trustpilot a big big back hander payment. Take a little bit of time out of your day and have a look, it's astonishing! I've told watch dog, BBC, Which and am currently looking into further legal action. If that would make the slightest bit of bloody difference but I am trying. If you get behind me and you see what they're doing please tell Watchdog, BBC and which, because at the moment I feel powerless.

As I wrote the review all was accepted, then at the submit button, the process went wrong
Help to buy is a lead generator for double glazing. Trustpilot appears to be supporting it.

When you eventually have finished integrating TP with your website, payment databases etc, they'll offer you the upgrade...only then do you learn it's £3000 per year to actually use it correctly. When you go to delete the account, well, just see the screenshots attached to this review.

DO NOT TRUST TRUST PILOT!

This company is on the verge of going out of business. They have an antiquated business model built by college drop outs that generates negative profits. If trustpilot owned a funeral parlor, no one would die! This jesus on a stick of a company is extremely untrustworth that it should have been called untrustpilot! In fact, I don't expect this HONEST review to make it to the jibbering jackoff untrust pilot pages! I can't wait to watch this hell hole of a company finally close it's doors!

Everytime I write a nagative reviews the remove it and if its posative tey dont I think they shoul change there name to Untrustpilot! I send proof and they still said no sorry we remove it and I think they getting pay for removing it!?

They had a note the vendor challenged the review and I had to respond within a number of days or my review would be removed. I responded with all the proof possible. A screen shot of my payment, Of course you can guess how it works. Like many review sites. Vendors pay to get negative reviews removed. I had added a photo that was a screen shot of the AI dialogue I reported on naughtydate.com but it vanished. I wonder if the company payed trustpilot to remove it? It's a balance of keeping a little legitimacy and making vendors pay to have bad reviews removed. Can you imagine a site like healthgrades.com where surgeons pay lawyers incredible amounts of money to get reviews removed? Do you see in the screen shot "Add photo" in green? That is where I added my screen shot. It never showed up on the final review and when I edited it there was no option to put that screen shot in. No more "Add photo" option. At least my negative review still stands.
Update: My review was taken down. Clearly the company pays trustpilot to remove these reviews. I posted everything I possibly could to prove I was on there. I just added another review to trustpilot and I will keep doing it and they can keep removing it. See my review of naughtydate.com on this site. I included a screen shot here of my payment. It's impossible to prove anything digital but I've done the best I can. I despise unethical organizations of any kind. Don't trust "TrustPilot.com". Spread the word!

I've reviewed SAS (airline) three times, providing all the proof that is needed (receipts, mail correspondence etc.). This case was so serious that a lawyer contacted SAS and they immediately reimbursed me for the money they had stolen from me before. All of the information the lawyer had has also been introduced to Trustpilot. However, they choose after some months to take my reviews down, arbitrarily by saying it is bogus, or that it violates their policies... The reason has been different each time, leading me to believe that SAS paid Trustpilot (and trustpilot accepts payment) to remove bad reviews. Here is my review:
"SAS lost my ticket and made me buy a new one

SAS is trying to bring down this review and are constantly forcing trustpilot to ask for proof that I keep sending them. (SAS already admitted their error to me and repaid me after consumer rights contacted them).

I bought plane ticket with 2 pieces of luggage (some kind of sas plus extra-seat).
When I arrive at Arlanda Airport, they say I'm in the system but they haven't generated a ticket for me, so I'm passed over between counters back and fourth with my heavy camera gear. I get to the ticket counter and the guy suggests that I have imagined buying a ticket... Then he says that the ticket that I bought was the economy ticket with only one piece of luggage and despite showing him my booking, makes me buy another piece of luggage. Again...
When I report this to SAS I get an automated reply that says "we will reply you in 6-8 weeks"."

I am contacting you as I recently posted a review on the Trustpilot platform on July 07,2023, sharing my experience as a customer. However, I am surprised to find that Trustpilot.com informed me by email on August 04,2023 that my review had been removed.

I want to emphasize that my review was genuine and honestly reflected my experience as an user. I am a firm believer in freedom of expression and believe that customer reviews are essential in helping other consumers make informed decisions.

What confuses me even more is that even though my review has been removed, other reviews are still appearing on Trustpilot. I want to remind you that there should be no censorship of my opinion or any other opinion. I see inconsistencies in the moderation of reviews on the Trustpilot.com platform.

This is concerning because there should be no censorship on reviews and it is essential for me to be able to share my reviews transparently on Trustpilot, a platform that wants to be a reliable review platform.

I'm puzzled that positive reviews are routinely taken down, while negative reviews, some of which may be defamatory and derogatory, seem to remain online. This raises questions about Trustpilot's credibility as an unbiased and transparent review platform.

I went to use this site to leave a matching negative review of playandwin.co.uk and after hearing how trust pilot offer removal of negative reviews for money and permanently suspend or archive users negative reports( clear indicative of a fix) and I decided to see what would happen.
They are also affiliated with playandwin so I knew the predictable outcome.
My review was published last night and playandwin reported it and have had it suspended by citing I'm a troll (classic escape excuse). False review site, biased, avoid.
To add that trustpilot allowed playandwin without censoring to slander and cite that i am a troll and had been a problem to the site and their staff with innapropriate behaviour?!,
I know its not true but am gobsmacked that it is allowed yet they withold my review but not playandwins comment,
I know playandwin cannot and will not support evidence that doesnt exist and I was only on the site one day when i was at my inlaws and caused no problems for anyone., sian...

I went to check out a review of NoraCora a Chinese clothing company on Trustpilot, embedded in what turned out to be a phony review, was a phony customer service/refund phone number that I called, was remotely hacked by filling out their online refund form, they created a fake PayPal account using my purchase method and tried to defraud me with unauthorized gift card and other purchases. I reported this to Trust Pilot- several departments. THEY DON'T CARE. Don't trust Trustpilot.

Terrible company and business model.
Only allow negative reviews on profiles unless you pay. Many of our clients have left positive reviews and they have been taken down by Trust Pilot.
Only fake and Defamatory reviews remain.
Trust Pilot have facilitated damage to our organisation. For this reason they will be sued.
We have reported this company to trading standards and informed our thousands of clients at Safetech of how this company operates. Our lawyers are in process of preparing the law suit which will be issued to PETER HOLTEN MÜHLMANN shortly.