Trustpilot

After a year since posting initial reviews, my reviews of eBay and Trustpilot on Sitejabber have around 10.8k views (from 7.8k), and on Trustpilot they have 624 views (from 604, that is 624 views for both Trustpilot, Kucoin and another company). What is going on?

More than a year and half later (Jan. 23,2025), the numbers for Sitejabber are around 20.3k combined, and for Trustpilot they are 625 combined. Trustpilot is a joke...

I used Trustpilot to get information on a company. The reviews seemed great and I finally decided to use their services. Turned out their services were terrible and so I wrote my own review on Trustpilot. The first one got flagged and disappeared because the company themselves deemed it to use defamatory terms. So I rewrote another review trying to not do the same mistake and more soberly recounted my experience, just so the TrustpilotCompliance Team would then remove it because as they said: "we've been unable to verify the authenticity of it". But no one asked me before to verify the authenticity of my review. Also, I wrote almost a 2 page long, very detailed review of my experience, so this to me seems very strange as to why my review seemed disingenuous to them.

Truspilot get money from Companies to post the positive reviews and deleted negative review. On Trustpilot, a review is considered to be fake if: It doesn't represent a genuine service or buying experience. It is a deliberate attempt to manipulate consumer perception or behaviour.

This company is affecting people choice by deleting my bad comment regarding a company. I have all the proofs that this company SAFECURR is supported by Trustpilot and they are deleting my message. I have been robbed by this companies. They returned my money but they hold it for more than 2 weeks plus they charged me the fees of the transaction. When you check the chat photos from the support, they steal photos that are online and cover their true identity. They are very rude and they blocked me even tho they still had my money. And Trustpilot want to delete my message because they think that it is not a problem to pay fees for services that you don't get and at the same time your money are hold back until I wrote to Trustpilot.

Trustpilot will only publish positive reviews about companies, they are not interested in you being honest if you are being negative. My review on SCS and a sagging sofa was taken down even though I offered to provide evidence to back up my negative review about a sagging sofa purchased from SCS. I can provide an independent assessment, photos showing the sagging, the fact my bank had to deal with it because SCS where unhelpful but Trustpilot just took it down and are not interested in the truth.

Don't ever put your business on Trust pilot to try enhance your profile. Its just a platform for people to make stuff up and they just don't care. They have there own Guidelines which are just geared up to work for them so they never need to remove a reviewer. Disgrace of a company, i keep asking them to send there trust pilot page and conveniently they dont have one! I wonder why! AVOID AT ALL COSTS

…because trustpilot couldn't verify its validity. In an email to me, they expressed "confidence" in the software they used to make that determination. I replied that their confidence is misplaced. I have no need for or interest in trustpilot. I left a review because the site owner asked users to do so. I left a positive, 5 star review because i love the site! That's the extent of my experience with trustpilot. Upside: if i encounter (i won't go looking for it) a trustpilot review regarding something i'm interested in, i'll now know to disregard it.

I read some reviews about trustpilot being influenced by certain companies so I decided to find out for myself. Recently I have a very bad experience with a crypto currency company named wobit. I was scammed by them of $******* US. So I used trustpilot to write a review about wobit. They excepted and posted my review, but within a day wobit responded asking if I would send my info and proof that I was a customer of wobit so I did, within a few hours trustpilot told me that they believe that my review of wobit is not valid and removed it. I would not recommend using trustpilot for trustworthy and useful information

Any negative reviews on trustpilot and your account gets banned if the company doesn't like your review. Dont trust trustpilot reviews after this as the reviews do not reflect the actual service of the company as cannot leave negative reviews.

I reported trustpilot spam reviews and provided proof. Instead they removed some of my 5 star reviews, but reported spam reviews are still there. I wish my business were not there. Trustpilot hurts my business

It's a great site to get information about prior users experiences for new users to get idea about the service or the products they do online, it's actually very useful information and great to share my experiences with this site, as I was using it silently without having account with it, and I think Trustpilot saves many people from having bad experiences before having on the bright side it' really safe to use a website that has a lot of positive reviews about the product or the service before even using it from prior user experience reviews.

Crazy review website. You want to write a review to help others to not be scammed, but they keep asking for a bunch of private questions before they allow you post an actual complaint. Even private information that I didn't wanted to share. Anyway after they asked me for the second information I gave up. They are more lean to companies that actual customers. At least now I know I shouldn't trust their site when I check for other companies review.

Filing a complaint is a complete waste of time on TrustPilot. After filing a complaint against www.JustAnswers.com and submitting multiple copies of supporting documentation, the site caved to JustAnswers. After getting a response from JustAnswers, TrustPilot sent an email stating without supporting documentation they would remove my review. After multiple responses they would never state exactly what documentation they were looking for in addition to the detailed multiple documents I had already uploaded. TrustPilot is a complete waste of time. I believe their business must be based on contacting the companies you complain about in partnership with them to let the company know. Then they ask the complaintant for more information. In the end they remove your complaint...perhaps after some compensation is provided.

Scam reviews site, dont trust any company with a positive rating, or trustpilot which is a smelly europeon company, as many of you know Europeans don't use soap and hate America, and have very low IQS.
Any negative review will be removed within an hour of you posting it, Positive reviews are rarely deleted.
If I see any company that say they have 5 stars on trustpilot I run far away, as a 5 minute internet search can verify companies Pay many 1000s of $$$$$$$ to get positive reviews

They remove reviews that are critical even when there is plenty of evidence. In the case of their client Stantle, they allow the company to post lies. Stantle peddles in credit card fraud and stolen goods. Trust Pilot's actions seem to indicate they are in on the scam or getting a kick back. Do not trust them.

Having had several false reviews left for our web site on triustpilot web site by the same reviewer.
The reviewer was requested to provide proof that he was a genuine customer but he was unable to do this so myself and trustpilot are both not able to confirm the reviewer as a customer.

Both reviews apparently relate to the same thing so you can already see how flawed the trustpilot web site is when you're allowed to leave multiple reviews for the same thing.

The customer support is a joke and they are not interested in removing fake reviews for anyone that does not PAY for their service.