TrustpilotReviews 1,108

Trustpilot allows difamation about websites

We own a website with almost two thousand customers.

From time to time, some scammers try to get our services and after that submit a money chargeback to their card provider in order to get the services for free.

We have a strict terms and conditions of use to avoid such situations. However, some of these scammers (3 by now) take advantage of Trustpilot gangster's paradise to freely write fraud reviews with fraud information when we impede them to reach their scam purchase goal.

We did not asked for a Trustpilot profile. We don't mind being reviewed with real information but it is unacceptable that Trustpilot allows Sacammers to difamate websites like ours and, in the other hand, deletes systematically good reviews wrote by satisfied customers.

I had a bad review about a company endurance warranties I was notified by trustpilot that they were pulling the review due to the fact that that endurance speculated that they had no interaction with an anonymous anonymous reviewer which makes no sense I validate information by sending information to trustpilot to show them that I had a valid interaction with this company and a contract so they would not continue to suspend the review and post it back as lie but they never got back to me it seems that they are being paid by this company with shows a conflict of interest they want to keep the reviews for their particular company that pay into them positive and I used to think trustpilot was a good company but I'm out of the compromised so I would look for other sites to review to get factual representation of the company and negative reviews at any company that has a bunch of positive Group reviews I will be wary of because you also need those negative reviews they don't understand what they're doing what their business model

One of the companies that they are receiving huge profits from is endurance warranties I posted a review on trustpilot about endurance from a bad experience with them not complying with a contract that was signed on for service on my automobile was very detailed and very specific but it wasn't two weeks later that they said that they have temporarily removed the complaint due to the fact that endurance found the review to be false and and that they couldn't validate that I was an actual customer when I used an email address so course they wouldn't be able to know this I sent sent information to trustpilot stating my contract and the information as to why would I even post a review about a company I had no interaction with I'm still waiting on them to add the post back to it but I see they have boosted the rating of endurance and we all know that endurance is a shady company so they are profiting from companies they continue to back and keep their ratings positive as they are receiving monetary value from these companies that they choose to assist and help

I don't see the point in Trustpilot the reviews are fixed in favour of the company not the reviewer, example you post a bad review and the company reports it for spam so trustpilot take it down and when you appeal it gets put back up then the company reports it again and review disappears again and when you complain the complaint takes weeks to be looked at by their so called Integrity team lol I've been waiting 3 weeks on a reply so then your review is on the 5th page and nobody looks at it completely escapes me. No give me Sitejabber any day more honest and far more Trustworthy.

It was the biggest mistake signing up with trust pilot (trustpilot). Way too expensive, and it doesn't really help your business AT ALL. We spent over $10k with them and have ZERO to show for it. Only good thing was a widget, but you can get that anywhere, it won't cost you $599.00 per month! There are way better services out there where you can actually get reviews on google, facebook, or any other site that really matter to your business and cheaper! With a widget! Do your research!

My contract was renewed just last month, March 13th to be exact. First of all, they went up on their fees, plus, I called them on March 18th due to stopping the service because of COVID-19 / Coronavirus and they made a million excuses as they were supposedly having meetings about the COVID-19 / Coronavirus issue. I also wanted a refund. They to me back after a week and after continuously extending the time for them to get back. The verdict... no refund, and they refused to cancel my services even though I have been with them for 2 years, i have never even contacted them throughout those 2 years to cancel or anything. They really couldn't cancel my services as a courtesy due to the COVID-19 / Coronavirus pandemic when I was just renewed that same month (4 days prior). Very unethical, I would never recommend anyone to go with them. Take my word for it, it's not worth the rip off they charge you. You can do much better things rather than spending $6,000 for the year because they will lock you in a contract you can't get out of.

DON'T MAKE THE MISTAKE. DON'T SIGN UP WITH TRUSTPILOT.

P.S. Notice their reviews, they don't even practice what they preach! They barley ever reply to any of their reviews. Which if you read online, is reviews 101. Its very important!

I really dont know what to say.
My husband and I are pensioners and not really used to computers or reviewing etc.
Secret Escapes have kept our money.
I thought Trustpilot would help to warn others of this awful company keeping, stealing our money...
I cant believe Truspilot would put on reviews for SECRET ESCAPES dating back to 2014 to boost their reviews.
Please help and advise what else we can do
Thank you
Just two more victims of Secret Escapes. And know Truspilot.

Please be aware that the experience with this site has been seriously lacking and confusing. I put in an order for a treadmill, they sent an email to say they couldn't get it from the supplier and would refund me. They haven't refunded me and I placed 2 other orders then when I tried to contact them they told me I was abusing their system. What the hell is up with these people. I will not be using them again and I suggest that if you want your items to arrive, you don't either!

Anybody can use Trustpilot, After seeing 5 star reviews on Trustpilot I joined a Lycamobile carrier phone company However within a week I noticed that Lycamobile has no customer service, poor reply, no technical support, Moreover Lycamobile doesn't allow to change carrier, But the most reviews on Lycamobile in this Trustpilot are 5 stars, I wonder how they got 5 star reiviews? This is purely scam and fake reiviews created by them So Trust pilot itself a scam business along with lycamobile

Trustpilot.com removed my review before determining IF I had a genuine buying or service experience. I have paypal evidence.
I'm not sure if you can Trust trustpilot reviews at this point. Removing negative reviews and I'm sure, not removing positive reviews of companies.

Email here:
Dear Michael,
Thanks for reviewing truthfinder.com on Trustpilot.

truthfinder.com has reported your review because they don't believe you've had a genuine buying or service experience. Reported reviews are temporarily moved offline.

We'd like to verify your experience so we can put your review back online. Help us do that by sending documentation showing your buying or service experience with truthfinder.com.

Ok so here goes, you get scammed by a company... you want to write about your bad experience on somewhere people can see and know not to do business with such companies... you write on TrustPilot... your review gets pulled! Every damn time, then they try to tell you its some "automated crap" its not! Companies can pay them for likes, what good is that to a fair consumer market?

TrustPilot should be forced to rebrand to DoNotTrustPilot.