This is a rip-off company. Had an agent address me as dear $#*! when I asked why pink was disconnected. The service sucked as I cancelled 30 days later. Several better company's that have much better customer service and quality of product. Norton has been left behind by their rude agents.
Four days ago, my website was blacklisted although rated safe by google and all other web safety services. Blog is hosted on website and verified safe. Cannot add code. Have contacted customer service 3 times and written to CEO and President. No response, no action. They are "working on it." Meanwhile, I've started getting questions from people trying to access site. Makes no difference that I have been 25 year customer. Appalling.
Disabled this after a couple of weeks. Drove me mad that when you searched you got a load of adverts first, even for things which are not tradeable! And were results from the USA even though I had set my territory as UK. I only downloaded as my broadband providers BT now use them as your "free" internet security. Avoid!
I have multiple websites this useless feature rated as dangerous. All those websites 100% clean and secure. Every other expert tools verifies correctly. Most funniest one is one of the we page which has blank index. Html also rated as "known dangerous website"
I have disputed all these wrong rating more than 10 times in last 1 year. Nothing has changed. So this is definitely useless wrong tool to use.
Scans sites, flags them as 'unsafe' even though Google etc. does the same and says they are safe! Register the site with Norton and click on their report and it says there are no issues but it still shows as Unsafe... talk about Fake News! NOT IMPRESSED!
They concocted this 'Safe Web' gimmick with the blessing of Google to force people to join them or else they will not put their green symbol on your website. This is just an angle to make more money by forced memberships. It is the most discriminatory stuff I have seen on the internet and Google allows it! I bet Google isn't letting Norton do this for free. If you are discriminated against by this 'safe web' scam, which is costing you 'clicks' on your website, you can do this. Write to your senators and congressman about getting a law to the effect that, 'No person or company shall place a marker on another person or company website, and any marker on there now shall be removed'.
To start, the search is far too slow. Loading pages is far too slow as well. The platform does not have nearly as many features as other search engines, e.g. maps. It displays warnings and blocks me trying to access webpages that I frequent often and know that are safe. There are literally dozens of ads before you see any search engine results. It stores search results and page visits and then bombards you with ads from these pages or to but the same product that you have already purchased. It has put me off being a Norton 360 Customer.
Norton Safe Web Plus is an annoyance which pops up and asks to be installed every time my Mac boots. When I installed it, it blocked all internet access. I had to boot into Safe Mode and uninstall ALL Symantec files to get my computer to work again. Do not let this program install on your Mac. Terrible.
Norton is the only security service blocking my website and even though i went over the long and exhausting process of cleaning everything they listed for cleaning, installing Norton file in the root of my webpage, installing the security certificate and waiting for a few weeks for the verification, without any feedback from Norton, it is still reporting that the website is not safe and scaring 1 of my visitors that is using Norton security.
It looks like a sadistic joke, creating an issue with absolutely no reason. My website is a architecture portfolio website built with WordPress template and it carries no threat what so ever for nobody.
I had my computer insurances with Norton, had to get them blocked by my credit card company, when I wanted to finish my contract with them, couldn't get in contact with them, no phone number, no email. Stay away from them.
I don't know if this is not compatible with Macs or what but literally every time I boot up my system I get an annoying popup that says i need to install the system. When I try, it asks to reboot my computer. After re-booting, the same thing happens again. I'm going to try to uninstall it. What an annoying POS PITA!
This software is atrocious. First, it fills your computer with junk to try and force you to buy additional products, which are very expensive. My computer actually got a malware that Norton could not remove, but Windows Defender offline scan did.
This product is ultimately useless and it ruined this laptop. By the time my "Subscription" ends...(ugh...be sure and cancel that or don't buy at all)...I will need another computer and I will never download and pay for this useless garbage that probably PUTS viruses on your computer, again.
AND>>>>>> I DONT CARE IF MY INFORMATION IS ON SOME DARK WEB OR INTERNET SOMETHING...ISN'T EVERYONE'S NOW...? YES, IT IS...
Norton has blacklisted my site, but after numerous chats and calls will not tell me what caused it to be flagged. Some vague identity threat was all they will say, but I have no visitor input or comment areas--strictly an informational, one-way site. To add insult to injury they want me to put a piece of their code on my site. A security company that wants you contaminate your site, really?
NO WAY does this clinic have an unsafe site, so I turned OFF Norton "safe search!" I had MANY health problems to research and I NEVER got many answers with NORTON "safe search!" Just about EVERY LEGIT SITE determined to be "unsafe" by NORTON, I did not enter! I missed ALL the INFORMATION from bona fide sites that were CONDEMNED by using "NORTON's safe search," which indicated that LEGITIMATE sites I tried to search were DEEMED "unsafe" according to "NORTON." I HATE NORTON and am cancelling them completely! MY LIFE DEPENDED on INFORMATION that I NEEDED to make CRITICAL DECISIONS about MY HEALTH CARE (BEYOND "hungry-for-money surgeons"!) DO NOT TRUST NORTON! You will NEVER GET complete, accurate answers to YOUR RESEARCH when using Norton's safe search! I THINK this is CLOSE to a CRIME by Norton! But, I could be wrong...
There it no direct answers to questions when dealing with their customer service department, just giving a case # and an email going back to their website. This is affecting my business and potentially turning customers away from my site because of how they conduct their business.
Just downloaded it and then printed various documents. Printed on each page of the document was "Thank you for using Norton Safe Web! Share usage etc etc" The 3 line message was too high to show on the web page so didn't see it. After I noticed it I could not scroll higher to show the full message and delete. 60 pages wasted. My next step was to delete the extension.
I keep getting reminders to install. Ive read the instructions and it is above my skill level. Ive 129 days left on my subscription, i won't be renewing at that point.
If you're having problems with Norton flagging your website as suspicious, it is because it uses HTTP not HTTPS security. You need to buy a security certificate from any seller and then have someone switch over your website.
It cost me $20 for the certificate and $85 for someone to do the work on Upwork. No more problems and no way to get around it. All browsers are looking for this added layer of protection now.
My website was suddenly flagged as suspicious. I spent two hours on chat trying to find out what the "annoyance", not threat, was that caused the flag. I was told their engineers would need 2-3 weeks to review it, given a case number with no place to check it, and cannot use my site properly.
Absolutely horrible service and unacceptable practices. These flags mean nothing!
I manage several websites. Today I was informed by a site visitor a page has the scary Norton warning. The page uses https and has a form using a secure connection. I never used this tool so would have never known Norton was scaring visitors away. Been in contact with Norton for over 1 hour now. Nothing resolved. How is this even Legal?
My website is clean, yet Norton blacklisted it. Why? Is this just another way to generate revenue? I am not surprised by all the 1-star reviews. If you are blacklisting websites, give them valid reasons for your actions.
Overview
Norton Safe Web has a rating of 1.4 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Norton Safe Web most frequently mention and customer service. Norton Safe Web ranks 124th among Internet Safety sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members