Trustpilot

Good exchange, low commissions I managed to make a lot of money
Fast, convenient exchange with excellent support

Took my reviews down as accusing me of fake ones. Try get an answer is a joke. They have been bought by Packlink & as corrupt as each other

Ordered on 19th November have not received the item Have emailed several times but have only been contacted about a different item which I did receive.It is possible that it has been dispatched but the carrier has not delivered to store I would like a refund ItemNo isRYKK6FEI 46KU K

Should we trust Trustpilot reviews?

Here's the Readers Digest condensed version.

I purchased some software, it was junk so I left a bad review. "9 months" later the software company contacts Trustpilot and wants to dispute the review. So Trustpilot sends me an email giving me 3 days to prove my case or they'll remove my review.

Now I know why the software company waited so long, if they would have disputed it when it happened, they would have lost.

But the first question that comes to my mind is, why would Trustpilot even let a company dispute a review after 9 months had passed and not think it was suspicious? That in itself sounds very suspicious, knowing there are probably not many people who would keep documents from something so frivolous for 9 months. I probably threw everything away before I wrote the review, to tell you how long I kept it. Advantage the Company!

Second question. If Trustpilot sent me an email, after receiving the request to remove my review, giving me 3 days to prove my case, why didn't Trustpilot send them an email when I posted the review giving them 3 days to prove me wrong? That seems like it would be fair to both parties, disputing the review when it happened. Again, advantage the Company. Are you seeing a trend?

Could this be Standard Operating Procedure for Trustpilot? Not to send an email to the company at the time of the review, to allow the battle to be fought at a much later time, thus giving the advantage to the business. Could Trustpilot be getting paid by companies to do this?

I don't know, I'll let you draw your own conclusions, but I'll never trust another review from "NoTrustpilot".

Oh and Trustpilot, I'm keeping our emails so when you want to dispute this review, months, years in the future, I'll have proof! Unless of course this review site is legitimate and won't allow something so ridiculous to happen.

Trustpilot remove genuine reviews for no reason.
They are a joke company who fail to respond when challenged. Scam company with too much bs reviews

Do not ever trust any site that points to trustpilot. The site is used by scammers because it lets them entirely suppress any negative reviews.

Title: Disheartening First Experience with Trust Pilot and PureVPN

Prior to my encounter with PureVPN, I was unfamiliar with Trust Pilot. My initial experience, however, has left me with a negative impression of both entities.

I was a user of PureVPN for three years, during which I consistently experienced significant technical problems. The most prominent issue was the repeated disconnection of my service, often occurring in the middle of the night and leaving me vulnerable to online threats. Despite hours spent with their technical support, no resolution was offered.

In an attempt to share my less-than-satisfactory experience, I turned to Trust Pilot to submit a three-star review. In this review, I also noted my transition to ExpressVPN, a change that has been remarkably positive with no issues to report thus far.

PureVPN flagged my review, prompting Trust Pilot to step in. What followed was an incessant series of email correspondences, with Trust Pilot continually asking me to substantiate my review with more information. I found the concept of 'proving' my personal experience both perplexing and frustrating.

Despite fulfilling their requests by providing screenshots, logs, and even my PureVPN login credentials, Trust Pilot continued to question the validity of my experience. Following their fourth request for more information, they ultimately chose to remove my review.

In retrospect, this incident has led me to question Trust Pilot's methods and overall credibility. A platform intended to promote honest feedback appeared to prioritize its client's interests over the user's voice.

For a first-time user, this experience has been disappointing. My hope is that Trust Pilot will reconsider their approach to such matters in the future. Ensuring that user experiences are genuinely respected should be of paramount importance.

Trust Pilot banned me from leaving reviews for no reason at all. Fake organisation. Don't trust them

They blocked me because I wrote a negative review! They just accept 5 stars reviews! They let online scam to advertise in their platform

They remove reviews regularly. It's hard to flag reviews that are obviously fake and come from the company itself. It's a waste of time.

Just got banned,i have never been rude or anything like that, iv always been honest,but im glad they banned me,as they cannot be trusted.

They have refused to publish my reviews of a certain company on their site just because my reviews are bad and from genuine experience.

They keep removing honest reviews for no reason even when you provide evidence. Why ask for evidence if they're going to ignore it anyway

Afer the time at home due to lockdown and seeing one particular company lie through their teeth, (Pellpax) they never sent goods, they never gave peoples money back, they blamed it all on Paypal, who actually did start refunding people who hadn't received anything, as soon as people started giving warning reviews about bad service and no delivery of items, despite waiting months, Pellpax said Tustpilot terms were breeched, so Trustpilot took honest reviews off their review site, I hope Pellpax crash and go bust, I haven't given a Trustpilot review in ages, it's total waste of time, the reviews are so bent they can't be trusted ever again, people look for honest reviews before they shop online, don't bother looking at Trustpilot, you won't read then there if you want the real truth.

I have the pic that it's unfinished revew but won't allow me to finish them.
What a waste of a web site eh?