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Corporate Values


Trustpilot.co.uk has a consumer rating of 1.44 stars from 18 reviews indicating that most consumers are generally dissatisfied with their purchases. Trustpilot.co.uk also ranks 76th among Consumer Protection sites. The most common issues with Trustpilot.co.uk are around customer service, which is not as good as expected by some customers.

Positive reviews (last 12 months): 0%
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Critical highlights

  • You see, Trustpilot actually charges a lot of money to those who don't want bad reviews.
How would you rate Trustpilot.co.uk?
Top Positive Review

“I'm sure that many of you will agree with me, when...”

danny-cleese s.

I'm sure that many of you will agree with me, when I say that more and more businesses are letting us, the customer down. They all want our custom and actively seek to impress us before we buy. All goes well until we the customer have a problem or just want to ask a simple question, then the bottom falls out of their glossy world and we are left annoyed, stressed and in some cases, out of pocket. I know there are companies around that do go the extra 1500 metres, (good old metrication) when things go wrong but they seem to be the exception, not the norm. This is where review sites and especially Trustpilot can really help, for the one thing a business hates is a really bad factual review. Consumer reviews hit them where it proverbially hurts, their profit margin, for we all read and are influenced by a well written review. The Trustpilot review site gives us the consumer, the means to be noticed by businesses big and small; furthermore, a Trustpilot review shows us the companies that we can trust. Trustpilot uses software to monitor, as they say "coarse language"and so keep us the reviewer in check when writing, shall we say, a heartfelt review. This I found out when trying to express a term in the vernacular, I had to settle for the term "hen up", surprisingly they wouldn't allow me to use the male of the species. This review site really does work, only the other week I was let down badly by a supplier of garden furniture, I won't mention their name, as they say; to protect their guilty. Anyway, after the "protected ones" had failed to deliver twice! Had failed to answer several emails and phone calls, I signed up with Trustpilot, then put it all in scathing, detailed print. A few hours after it went live the company was on the phone to me, I got a good discount and the furniture. REMEMBER, never underestimate the power of the review and never underestimate the power of a TRUSTPILOT REVIEW..

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Top Critical Review

“Fake reviews”

Ronan W.

Trust pilot is fake. If a company replies to your review on trust pilot they count that as a review. This site is scum, when are companies go to learn, they take down reviews for no reason except it's a bad review, people go to trust [ trust. Thats a laugh.] pilot to get a honest opinion of a company and all they are getting is lies.

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Reviews (18)




Reviews that mention popular keywords

reviews (15)
6 reviews
10 helpful votes
November 19th, 2014
They make it so difficult for an average person to leave a review that most people won't waste their time anymore. The number of emails and responses you have to give is ridiculous.
5 reviews
14 helpful votes
August 3rd, 2011
I like reading the reviews on Trustpilot, it sort of helps get a fuller picture of the company I'm considering buying from. However, there's always a good chance that someone's just trolling, or posting fake reviews. Also, I tried to register a few times, and it seems the site is down for that sort of thing last few days.

Q&A (0)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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