TruistReviews 4

Bad luck that I fell a victim to them yet I have to share my experience, which was mostly bad until the end, thank goodness for how it ended. This scam company stole all my pension from me after I was sugarcoated into thinking that we would get massive returns. After realizing a few months later I was scammed, I reported them to my local police, who referred me to Urfa.io, who helped me recover it all—again, thank goodness for how it ended. I advise no one to use them

I have had checking accounts for 40 years with zero problems. My credit rating is in the top 25% of Americans. I am never overdrawn on my bank accounts. I do not bounce checks.

This is a horrible bank. I opened an account online with Truist on a Wednesday and deposited $50. The next day my account was locked with a message that I needed to contact customer support. I called the number and after a long hold, they informed me that I needed to take two forms of ID to a local branch to verify who I was. Hmmm. The last two bank accounts I opened online didn't need in person IDs. On Thursday, I visited a local branch and presented two forms of ID to the bank manager. He types on his computer and makes a phone call that no one answers. He tells me there are conflicting messages on my account. One says do not unlock the account. The second message says unlock the account after he shows two forms of ID. The bank manager said no one was answering his emails to the company or his phone call. He photocopies my IDs and promises to call me as soon as he hears something. No call that day. I call on Friday and ask if he heard anything. He says no. I get 8 emails from the bank welcoming me to the bank and thanking me for choosing them.

On Monday I get a letter from Truist stating that my bank account has been closed and they did not need to give me a reason why. It said that if I had any questions about the closing I could visit a local branch with two forms of ID. Why did customer support tell me to visit a branch with two forms of ID, when they knew they were closing my account? That is so rude. I never heard back from the bank manager. I noticed there were no other customers in the local branch when I visited. Now I know why. I had to visit the bank a SECOND time again with TWO forms of ID just to get my $50 back. Before they would give me my money back, the man I talked to at the bank had to call Truist HQ to ask if it was ok to give me my own $50 back. Apparently they told him it was ok to give me my own money back. I was lied to three times. The first was when I was told that I only needed to show two forms of ID to confirm who I was. The second time was when the bank employee said he would call me. The third time was when the letter of bank account termination said I would receive a check containing my funds. I am still receiving emails from them welcoming me to the bank. I mark them as spam.

I am a long time Suntrust customer. The recent merge with BB&T, now Truist is a nightmare! Not only has my branch closed, I can no longer make deposits unless I can go to the bank during business hours. The online website is down more often than not. They have been "Working on it " for the past year. I can't even use the ATM for deposits, but BB&T customers can. The people are rude when you call and explain your problem. I was told " hold on you must be a Suntrust customer, I can't help you. Let me find one of their employees." That's not a merge, it's two banks one building. Lots of new fees, which is why we didn't use BB&T to begin with! Currently looking for a new bank.