TruGreen

Tech has been out here twice. Not real friendly. Does first application and it doesn't,make much difference. No problem, we are just getting started. Comes out again, treats for Army worms which I already took care of and never asked them to do. Doesn't do any weed control or fertilizer. Secondly, I have called in 3 times now to get my online account working and each time they reset everything, give me a new password and say give it 24 hours. I give it the suggested time and still the same thing. I have done this 3 times and it is still not resolved. Each time they say if it doesn't work call us back. Arghhhh.

I signed up and paid for a full year of TruGreen lawn care services, hoping for a weed-free lawn. However, despite multiple complaints and concerns raised, the weeds are not only still thriving, but have spread uncontrollably throughout the yard and looks worse than when i started the service! To make matters worse, they now claim that I have to sign up for another year for them to address the issue. Unacceptable service and lack of accountability. Avoid this company if you want results and value for your money.

The guys treat the grass then there are yellow dead patches all over! They will kill your lawn for real! One season our entire front yard was dead from their treatment. They do a bad job, trust me! And when it comes to scheduling, constant mix-ups. Just a poorly run company.

Whatever you do, do not give these monsters your phone number. I reached out for a free quote, but our budget changed shortly after. I politely explained this to the first rep I spoke with on the phone, and asked to be removed from their call list. Its been over a week and they continue to call 3-5x a day from different numbers, and also send multiple text messages from different numbers. I keep blocking them, but they continue. I just got off the phone with them and the prick had the audacity to ask me to be patient since it takes 30 days for their system to remove people. Yet they start calling within minutes of adding you? This is no way to treat potential customers. I will NEVER use their service.

Every incoming call in the call history photo is from Tru green over the span of just 2 days.

Trugreen called to sell a year of lawn service. I didn't want lawn service but I did have 3 patches of English Ivy that I wanted killed. The guy was oh sure we can we can do that. Well they didn't a I called every other time I had service to remind them they were supposed to kill the ivy don't spray the yard! Now they want me to pay again and there's no way I will ever believe them again and I want a refund because your service stinks!

The worst customer I have had to deal with for the last 60 years. The at site service is very much determined by technician. The customer service cannot answer simple questions

This is the 2nd time now that a tech was out to my property and did not spray my yard. I have cameras covering my entire property and watched each and every one of them to confirm before writing a review. He was there a total of 7 minutes for 3/4 of an acre. That time included him pulling up as soon as the camera picked up until he left. He did not spray my front yard at all (this is the modt important spot) and never walked on the right side of my property.
I totally understand that the company has little control on the tech integrity while performing a service but a phone call back from a supervisor or manager would have been helpful. Needless to say i canceled my service and customer service did not care or even attempt to try to keep me on board.
Please read these reviews as they are very true. Hope this helps.

TruGreen is a rip off. They won't make an appointment with you because they don't want to alert you as to when they are coming so they can claim they treated your yard even when they didn't. In my case, they came and stayed for 6 minutes. They left no signs they had been on the premises. No yard sign. No note on the door. When I looked at my camera I saw the person had stayed just 6 minutes and had not sprayed for weeds and had not even treated the entire front yard. He did not treat the backyard at all because it was locked behind a gate and I had no idea he was coming that day or had even been there at all.

The next visit I was actually there and i saw the TruGreen employee treat my front yard then close the back gate without stepping foot in the backyard. Then he left! I would not recommend this company at all! They are complete tricksters. If you don't have cameras it will be difficult to prove that you are paying them for nothing and your yard will continue to look the same way it always has. DON'T DO IT!

After canceling my service 11 months ago, they showed up without advance notice and charged me. They refused to waive the fee because at the time I canceled, they still owed me two treatments I had already paid for, apparently negating the cancelation in their system. I was never contacted about the subscription being automatically renewed despite my cancellation. Then, after the first person I talked to confirmed he saw the cancellation in my account, the supervisor lied and said there wasn't a note about it. Infuriating.

Oh, and the reason I canceled almost a year ago is because their mosquito treatment service DOES NOT WORK. Do not use TruGreen. Terrible product and even worse customer service.

This company is a true representation of how every horrible company should run itself. Rude customer service, incompetent lawn workers and managers with false promises. STAY AWAY!

We signed up with this company about a year ago. Our yard looks worse than it ever has! When they would actually show up, they'd say "give it a couple more weeks ". Or they'd say "oh you need to sign up for a new service ". Fire ant service is a "one time service ". And all it did was spread them all around with no visible mounds, so when my husband is walking around the yard he's attacked. Oh yeah we can call any time and they'll come back out but without mounds they don't know where to spray. So yeah, we still have fire ants but now they're in stealth mode! We called them several times to look at our lawn to come up with a plan and they kept canceling. But no call, just didn't show up! We stay home from work and no show! Then we call for a what's up and they say " oh yeah it's been rescheduled ". This happened at least 5 times. Then my husband called about maybe seeding the lawn because in the beginning they said they would do it. Now a year later, lawn is worse than ever, we were told "oh we can't do that, you don't have the right soil in your zip code "!?!? We fired them and went with a new local company. Now they send us a bill!? We owe them nothing! One, we had our card on file and was paid up. Two, the service was unsatisfactory! The girl on the phone said, it may take up to 3years to see results? BS! That's not what we signed up for and they OWE US our money back!

My yard use to be bright, fresh, and alive. Family get togethers with friends and family. That's until true green came along. During dry June and July weather. They kept over spraying weed killer applications instead of delicately caring for her during stress. I have made a terrible mistake. Two years of give them a chance to care for the environment and they dropped a bomb on it. Hiroshima"d my baby. Truly a nightmare of a company with endless calls for additional treatments and management did everything to disregard my complaints. They where intrusive beyond believe and could not connect the piece. No coordination between team members. One hand didn't know what the other was doing. Don't get yourself involved. It's like a cat you feed and never goes away.

We used there service over a year ago. The company never showed up half the time they where scheduled. Plus the service technician never followed instructions about our fenced in yard. So We canceled the service with specific instructions not to call us or bother us again. Now one year later the company is bombarding my phone and my wife's cellphone constantly! When I call back the guy that answers rudely hangs up on me without saying much. I guess they don't realize caller ID has their number.

Company was hot and heavy getting our business; the first two applications were fine, but it went downhill from there. Steve, the rep who sold the service, asked that we pay all applications up front, which we did. Several times we had to call for return service about weeds that were not addressed, and when we found bugs, we were told that we were wrong--no bugs. Yes, there were bugs. We reached out for help and tried the suggestions provided, doing what we could to effect better results. When the lawn continued deteriorating, we asked for our money back. Steve went into defensive mode indicating that he didn't have authority to refund applications already made. The corporate office didn't return our calls. Our lawn has never looked worse. We are getting a refund on apps not yet applied, but we've spent money on weed and bug killers. In addition, we are in the process of prepping for reseeding, including renting a thatcher to remove all the dead grass and purchasing grass seed, compost, and fertilizer. Needless to say, we are disappointed with TruGreen.

Lawn Destroyers - Last year in 2008 we subscribed to TruGreen Lawn Service for repeat applications of their lawn fertilizer and weed control system that they said was the best. Well, it was the best LIE in the country. Not only did our lawn nearly die out, it was over grown with weeds. TruGreen continually called to offer special applications at added costs and when we complained we had weeds they offered to reapply for a fee. This outfit stole over $950 dollars from my family, before we finally told them to take a hike.
This year, we have spent nearly $80 on Scotts Lawn Fertilizer with Weed Guard and the lawn is starting to regenerate, plus the weeds are starting to shrivel and die. That pretty much tells the story... TruGreen must have been spraying WATER.
TruGreen is a nationally recognized lawn service SCAM Artist, out to make a profit by ripping off their consumer victims. TruGreen, you can kiss my back yard.