TruGreen

This is so far the worst company ever about lawn care. After four applications my yard is still full of huge weeds and the used something that burned and killed a huge proportion of my good grass. Terrible!

I have hired True Green 5 years ago and this past spring. I paid the $1165 up front for a years contract. Every time they come out they do " HALF $#*! WORK " and their manager agrees they do. They always half to do their jobs twice because of their lack of quality! They have came to my house 6 times and did their work and they have ACCOMPLISHED NOTHING!
They said that they would kill the ground ivy and broadleafs weeds and they just sprayed again 3 days ago! They said that their weed killer would NOT KILL my grass; UNFORTUNATELY, my gras is NOW dying! Their manager agrees that he knows what to do to get grass to grow in my lawn; BUT, he says that they can't afford to work that way!
My next step is " DO I SUE THEM "? Would it be worth it? I don't know YET!
Pending on what my lawyer says next week when I see him at MORGAN & MORGAN!

I'm only on my second application but both times I watched them out the window and they barely sprayed anything, maybe did 20% of my yard at most and skipped all the places that ACTUALLY HAVE WEEDS. Thos time they sat in their truck for a while, sprayed for a minute in the middle of the front yard, skipped the back, and left a long service summary at my door. I will be cancelling and asking for a full refund cause I could do a better job myself.

Honestly the lawn technicians actually do care but management doesn't allow us enough time so blame management

Terrible customer service- No local support- Interested in taking your business- very little done to maintain your business-do not use!

I can not describe better than, the worse service and the big scam that I had the displeasure to hire. My bad because I never read here before.
I can tell they are good in one thing, that is sell and promise things that they will never do!

To start explaining, big scam because I called to ask about services and prices so:
I talked with Megan over the phone, she promised 10 lawn services + 4 pest control + 6 trees and scrubs services in a year for $ 947.39 paid in one time and I asked SEVERAL times what is the price if I pay monthly and ask for a SMS or E-mail with all the quote.
She told that she will send the guy for the first application for free but she need my credit cart to send this "test", so I gave the card.
After this she "accidentally" charge my card in full when she was trying to check the prices to pay monthly, so this is the beginning, she said sorry and that she can refund but to try this "test" and if I don't like they will refund.

Ok, trying to don't be a bad person I accept, they came the following week, 3 days before the day that I'm writing this.
Now we can start explain why the worse service, I have cameras all over the house so I checked that the guy took less than 5 minutes to spray, did partial spray in the back and "forgot" the other side of my house.
So I called the supervisor, and ask for a cancelation in total.

Today, I looked at my credit card and they refund me charging $ 90.00 for the visit of 5 minutes for a terrible job, terrible because I remove all the weed yesterday, in the area that he did the job in less than 2 minutes, by hand that the "water" that they applied just help the weed grow faster.

I'm writing this because I hang out the phone with them again explain what happened and they said that they will refund half of the service, because they did half of my house.
This is unbelievable, as a service provider that I am, I can't understand how such a company is still in the market, they really have a very good marketing!

Called Tru Green last year initial phone call said there is nothing they can do for my yard! I had only been in the house one year. So I thought that was it. The next week I got a call from Tru Green in Puyallup Washington. I even went to their office the next day. I asked them to come take a look at my yard see what they can do. Gentleman said all yeah we looked at the aerial photos we should be able to help you out. They would over seed my yard and fertilize it. The yard was fertilized twice before they came out to over seed. When they came out to oversee they told me that I need to replace my yard then they'll come out and over seed. I was upset. Then they sent a gentleman out to explain that there was too much thatch on the yard he also stated it will make a note to bring out extra seed. So I had to get a Thatcher and thatch out the yard. When they came out they did not have extra seed. They told me in 30 days if I have their spots to call them and they will send somebody out. In 30 days I called. Next person you can't came out knew nothing about over seeding. Every person that Tru Green sent out basically gave me lips different stories criticize me for not taking care of my yard. When they told me originally it was a spray they just started putting down dry fertilizer. Yard look like crap called them to do it again they came out yard looked worse. Cancel the service with them. Last week I got an e-mail wanting me to renew my contract with Tru Green. I sent them an e-mail back telling them what I've written above and not to contact me in any way. So what do I get in the mail advertisement from Tru Green directed to me. I guess these people don't care about the environment. It's cheaper and less headaches for me to fertilize my own yard. Use Tru Green at your own risk.

Fraudulent service and billing. Coming and charging hundreds even after phone AND email cancellation of service. Even coming weekly@$120-150 each! Beware! First off, I had prepaid for a year my moms house, and my house. Never once did I see improvement in the weeds or ants; in-fact, the ants got worse! Fast forward to a few months ago. I get notice it's my last service (thankfully since I prepaid a year and will never do that again with any company). I talk to a rep on the phone and confirm cancelled. After about a week, both houses get serviced (they never had that type of frequency before as it was monthly). I call and email pretty frustrated about cancelling because this service I didn't even want is over $150! (I prepaid $800 for the whole year!). After confirming cancelled, another service weeks later! Now, I have BBB involved... then, a few weeks later, guess what, I get service today and another $150 bill! Please do yourself a favor. Do NOT use this company. They will create tons of fake debt, which lord knows what they're planning to do. I am submitting complaints now to the attorney general, and the Florida and Pinellas DBPR licensing board.

Waist of time and $
Burned patches of grass
Weeds growing better then before their treatment
Burned flower beds

ruGreen representatives Kimberly Hagerty, one "Dale", and a rather adamant and fearless Ashley(Employee Badge 4346) apparently believes that unless a customer has a fence, locked doors, and "no trespass" signs on their property any TruGreen representative can enter the premises, inspect and clip shrubs, and perform any "Upselling" marketing strategies at their whim; this after we expressed that TruGreen marketers and lawn care people were showing up without prior notice, without any prior phone calls, etc. One guy showed up in the neighborhood repeatedly pushing his marketing ploys in an extravagant Mercedes Benz, despite our telling him we were not interested. Another guy called up, without TruGreen notifying us beforehand, and was wandering the premises early in the morning, instilling horrid fear in both spouse and child. Apparently, too much money, time, and overconfidence from a rogue Organization and its employees.

Sorry TruGreen and above named representatives but you're the stars of a Housing Development restraining order to prevent you from harassing innocent families and children with your wanton prostitution of the Law by trespassing and giving legal advice without proper authority and license.

I've had trugreen trushield and mosquito service for a 2 months now. I bought their 4 month prepaid service.
First, I have to call them back on a weekly/bi-weekly basis because the ants and mosquitos keep coming back.
Everytime they come, it's a different person, if I'm not home, they don't come in the backyard eventing I leave the gate unlocked and cracked open.
Ok, I try to be home when they come and each time, walk the new guy through my property and instruct them NOT to spray my flowers because I have slot of beds, burglar and hummingbirds.
This week, a new guy shows up, same exercise. Walked him through my backyard, which is big, I have a 16,000 sq. Ft. Lot.
This time, I had to do some stuff inside so I didn't watch everything he did.
Next day, I noticed all of my flowers wilting, within 3 days, ALL of my flowers were gone... wilted away, some of my plants look like their not going to make it as well. I had beautiful Periwinkles, Black eyed Susan's, roses, flowing succulents, Daffodils, lily's, masonic, just to name a few, even my 30 year old beaugonvilla blooms are dead.
I'm beyond upset, I called in and was told a manager would come out within 24 hours, nothing, I called back, after the third time calling, a customer service representative called me and naively advised me of lying... said, "we did 80 homes this week and no one else said we killed their flowers"...
That really upset me, then, she said they would send a manager out within a week...
Anyway, that's where I am, I decided I needed to water my plants down, but the damage is done.
I'm going to cancel my service, ask for a refund of the unused services and tell the world about my experience. Not sure what I can do other than never letting these knuckle needs in my yard again.
Don't trust them, don't use them!
I'll update my review as I go through the rest of this process.

Glad I have camera no-show but charge you. Would be nice if they show up. They do good job when they show up.