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timb981

Tim B.

Contributor Level

Total Points
80

1 Review by Tim

7/30/21

I've had trugreen trushield and mosquito service for a 2 months now. I bought their 4 month prepaid service.
First, I have to call them back on a weekly/bi-weekly basis because the ants and mosquitos keep coming back.
Everytime they come, it's a different person, if I'm not home, they don't come in the backyard eventing I leave the gate unlocked and cracked open.
Ok, I try to be home when they come and each time, walk the new guy through my property and instruct them NOT to spray my flowers because I have slot of beds, burglar and hummingbirds.
This week, a new guy shows up, same exercise. Walked him through my backyard, which is big, I have a 16,000 sq. Ft. Lot.
This time, I had to do some stuff inside so I didn't watch everything he did.
Next day, I noticed all of my flowers wilting, within 3 days, ALL of my flowers were gone... wilted away, some of my plants look like their not going to make it as well. I had beautiful Periwinkles, Black eyed Susan's, roses, flowing succulents, Daffodils, lily's, masonic, just to name a few, even my 30 year old beaugonvilla blooms are dead.
I'm beyond upset, I called in and was told a manager would come out within 24 hours, nothing, I called back, after the third time calling, a customer service representative called me and naively advised me of lying... said, "we did 80 homes this week and no one else said we killed their flowers"...
That really upset me, then, she said they would send a manager out within a week...
Anyway, that's where I am, I decided I needed to water my plants down, but the damage is done.
I'm going to cancel my service, ask for a refund of the unused services and tell the world about my experience. Not sure what I can do other than never letting these knuckle needs in my yard again.
Don't trust them, don't use them!
I'll update my review as I go through the rest of this process.

Tip for consumers:
DON'T TRUST DON'T USE

Products used:
Trushield and Mosquito service

Service
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Quality

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