In late spring, I contracted TruGreen for 2020 lawncare on my smallish home plot. I was able to get a full year price of $306.07, paid in April 2020 via a Visa credit card. The treatments ensued but no change in the look of the lawn was evident. I game them some time but then called and they said they'd come out until it was right. There were appointments kept and some not kept by late spring and summer. The lawn did not improve and I emailed them several pictures that weeds had now taken over. I had complained to no avail. Eventually I got an email notifying me that my lawn could not be cured of weeds due to new regulations in Maryland. I told them in that case there's no need to sell me lawn care if indeed you can't actually fix anything. They said that was all they could do and they guarantee service, not fixing the lawn and would not process a refund. I called local TruGreen and they said they'd never heard of anything that wouldn't allow them not to fix my weed problem. I said hopefully they could come out. I then emailed their main office again (you can't call them – it's a 3 hour hold and along the way they hang up) to tell them what I learned from their local office and that they either need to fix the lawn problem or refund the money. They did neither and stopped treatment altogether. I then told my credit card company to refuse payment as they refused service. The credit card company took up the matter. After that – this now stretched into early fall – TruGreen, possibly pressured by the credit card company, notified me that a refund was being processed and sure enough they credited me the full $306.07. Just a day after that, also around Oct. 10, I noticed that they charged me $179.53. I inquired and they said that the refund was a mistake and that the services already done amounted to $179.53 and are valid. I told them they had no right to charge my card – that this was totally unauthorized and informed my credit card company who took care of the matter.
In March 2021, I received a phone call on my answering machine that TruGreen was looking to collect $306.07 and then in the mail in early April I received a collection notice from IC System / TrueGreen Processing Center called ‘Valid Collection' stating that $306.07 was due. I called them – but the wait was 3 hours, so instead I sent them an email that this was an invalid collection and that they had a week to inform me of that error. They did not and leave me no choice but to pursue this further herewith.
This is a fraudulent company using dirty business practices.