Don W.

When I decided to use ADT security services I thought I was getting a good company. I sure was fooled right from the very beginning. The 1st service technician showed up only got part way into the service and told me he had to leave for a bigger job. That made me feel like I was not good enough. They sent another technician who completed the job. Problem is shortly after she left our home several monitors fell off windows and door. I called to ask for help since we where a new customer! Well the answering service said we would have to pay them to send out a new technician. I told them we're a new customer and they said it doesn't matter. So I tried to do my best with double sided tape. When my contract time was about over I called the complained to complain. A service manager or PR person was sent out to my house. I showed them there sloppy work and what I had been told. They said I received poor service and treatment and wanted to offer big discounts. Oh that was after their prices more then doubled during my contract time. Very, very poorly run and managed company!

We used there service over a year ago. The company never showed up half the time they where scheduled. Plus the service technician never followed instructions about our fenced in yard. So We canceled the service with specific instructions not to call us or bother us again. Now one year later the company is bombarding my phone and my wife's cellphone constantly! When I call back the guy that answers rudely hangs up on me without saying much. I guess they don't realize caller ID has their number.

I placed a order online thinking it would be a safe and fast way to shop. Well I certainly was wrong about that! My order was for two sets of chisels and a small set of saw blades. The order was shipped out from three different places at three different times and the third order never arrived at all! In fact it was delivered to the wrong address which I found out later. The online people said they're going to refund my money and I'll go else where. Infact my shopping experience in the store was even worse then the online one. Someone at the store tried to pick a fight with me which was unprovoked by me. I had to ask another store employee to safely escort me to my vehicle. I reported the incident twice to Home Depot corporate with no results! When the local Home Depot store Manager did finally learn of the incident he provided little to no results at all. Customer safety and satisfaction at Home Depot is zero to these people! In the future Lowes will continue to get more of my business! I already had Lowes install three new doors using a local professional contractor and they did a great job. While you can't even walk in to a Home Depot safely without getting attacked and good luck getting any help