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Tropitone Reviews Summary
The reviews for the company reveal a mixed reputation, highlighting both commendable customer service efforts and significant product-related concerns. Customers have praised individual representatives for their dedication and problem-solving skills, particularly in navigating delays and logistical challenges. However, there are notable frustrations regarding product quality, specifically issues with furniture durability and inadequate support in addressing these problems. While some customers experienced satisfactory resolutions, others expressed dissatisfaction with the company's responsiveness and commitment to standing behind its products. Overall, the feedback suggests a need for improved product reliability and consistency in customer service.
This summary is generated by AI, based on text from customer reviews
We purchased a complete patio furniture set from Tropitone. Our chair slings have been replaced once because they would not stay in place and are wrinkled. The new slings are no better and the West Michigan sales rep DON RASEMAN and Tropitone will not stand behind their product. We now have 15K of patio furniture that looks like crap and we are stuck with it. DO NOT PURCHASE FROM THIS COMPANY AS THEY WILL NOT STAND BEHIND THEIR PRODUCT!
This company should not be in business due their lack of customer service and we will make every effort possible to inform the world about this horrible experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members