TripMate

Good News!

Like many of you, Trip Mate pushed me around. They wanted to wear me down, hoping I would go away. They did not want to pay me.

They continued to ask for more information! One of their people even requested a photo of my lost language, just to be sure I finally received it. It was a total waste of time and aggravation!

I emailed Trip Mates, CEO, General Counsel, and the Director of Claims around 9:30 AM. Before 11:00 AM, I received a call from
Jonathan Ellis, Senior Claims Technical Specialist, we had a brief conversation, and I received my check within two weeks.

If you would like to reach Jonathan Ellis, his email is *******@tripmate.com

Good luck!

Had to come home early on a vacation due to a family member health issues and trying to get some refund but all they want are medical records and other private documents from the hospital/doctor. Their insurance is a joke. Will never take it again.

Six months, 62 contacts, involving our state, insurance commissioner, contacting the owner of Viking, complaining to the parent company of TripMate, my father-in-law finally got his money refunded after paying for expensive insurance to get the full amount returned. Viking was very apologetic. I think they have no idea what TripMate is doing.if you go on a Viking cruise, choose a different insurance company.

As everyone has mostly reported, this company is extremely poor and possibly an organized fraud. We missed our connecting flight due to the president of the US having arrived at the airport (a shutdown). Viking was informed immediately and placed us on another carrier which we were told was full. Viking gave no other alternative, when we called again. This was a trip greater than 22K, greater than 1600 for the insurance, alone. Four months later we received an email stating they were still processing (Oct. 25,2022). In mid November we checked our claim status on line and it stated a rejection on the same October date?
We missed this trip through no fault of our own.
To the man who also missed a Viking cruise due to cancer, we were most sorry to hear your story. Bless you.
Thank you, Deborah NM

My daughter was scheduled to go on a school trip, unfortunately, she has to cancel as she changed schools because of our move. Tripmate said the cancellation is not covered and will offer 75% back of the over $2000 payments I have made. I cancelled in August, and when I called they said they refunded my credit card in July, that's before I canceled. Their records are wrong. On top of cancelling they charge a $399 cancellation fee.
In November, I received a letter stating I would be receiving a check. It's mid January and have not received a check. The agent on the phone said it's because of the holidays so the mail is slow. This seems to be illegal. Now that I am checking all the review sites, they all give 1 star. My mistake for not doing my due diligence when buying trip insurance through the school itinerary/program. I would not recommend using this insurance.

After some difficulty in getting my email with claim information entered into their system, Tripmate processed our claim within the advertised time and without any further bother to me. I provided all the documentation requested and completed all forms fully. In summary, the only issue I had was a delay in getting the initial claim email acknowledged and entered for processing.

Tripmate refused to reimburse for missing an entire 24 hour period on a Viking cruise due to a flight delay. Viking should not influence customers to use this company. It reflects badly on them as well.

My partner and I took a Viking cruise 10/******* thru 11/5/2022 to Greece. My partner got covid on the ship and we spent a week in a hotel outside Rome. Upon return to completed forms and provided documentation to trip mate. We received these worthless checks with no routing or account numbers. I have called at least 12 times since we received the checks in February. Every time they say it will take two weeks, then six weeks and now three months to replace these worthless checks. I am filing a complaint with the Texas state board of insurance and would encourage you to file with your. State board of insurance. I am also filing a complaint with the Missouri attorney general and have engaged an attorney to file a lawsuit for us.

Viking should know better. We have traveled a lot with Viking, but never again! Viking is no better than trip mate.

This company is a Scam. Do not buy their insurance. They ask every 30 days the documentation and after you submit they will ask again until you quit. They are a joke. Please do not fall in their lies. I submitted 3 times my documentation since July/22 and we are in November 30/22 and they are asking the same documentation submitted already. Do not use them.

This company who was referred to me from US Tours the company that handled our trip to Clearwater Florida, and sold us insurance from tripmate and we were told it was a good policy, and should we have to cancel for any reason, getting our money back would not be a issue! Not the case here I am still fighting with this company for my refund due to death of a family member! So my advice do not trust either of these companies Tripmate or US tours to handle your future trips anywhere in the world they will tell you sell you on the insurance, but when it co es time to collect on a valid reason, rearrange their words to fit the reason why you were denied!

In October 2023 we went on a Viking Cruise and purchased Trip Mate Ins. I fell on loose cobblestones in Germany and had to get 3 stitches in my head. The doctor ordered 3 days bedrest, so we missed three days of the cruise and excursions. We filled the extensive claim in November with all the required forms and receipts. Over the course of five months continually emailed asking us for for various forms and receipts that we sent in with the original claim. For trip interruption they owed us $3,100, they just sent us a e-check for $318.00. I would give them a zero rating if I could. Do not buy this insurance.

My partner an I booked a cruise with Viking to take place in 2020. It was cancelled due to pandemic and rescheduled for 2022. On the first day of the cruise he had a stroke and subsequently died. I submitted claims to Trip Mate and they lost my claim submission. Upon complaining to the BBB I at least got a response and was told my claim would be denied due to the fact it was paid for with vouchers. (I guess it doesn't matter that the original booking was paid for with dollars.) Then I was told my hotel and cab expenses would qualify for reimbursement and that I should resubmit along with a copy of his death certificate. So, I did and, again my claim was denied. I am not sure why we paid for insurance at all. This has been the worst experience of my life.

Trip mate is not going to pay for any of the medical bills for an injury on a trip. I went to see doctor when I got home - I did not want to see doctor/ go hospital in 3rd world county. Stay away from this company!

Got covid on the last day of our tour. I submitted the ridiculous amount of forms and they have been giving me the runaround for 5 months. Wish I checked reviews before I booked them. I would have seen all the 1 star reviews.

After advance...Hotel change, totally fake commitment for private cab,fake Volvo bus reservation.suggestions for all of you that never book this fake site.truly I booked it package he was fake commitment to me after that I had to call police in manali.

I know how this company stays in business?! Simply takes money and doesn't pay anyone. It got to be a law to put them out of business. Maybe insurance commissioner? Let's see what my attorney can to about that!?

ZERO STARS!
I HAVE JUST READ REVIEWS ABOUT YOUR COMPANY. I WISH MY 86 YEAR OLD TRUSTING FATHER-IN-LAW HAD DONE THE SAME!
JUST HOW MANY TIMES HAVE DISSATISFIED CUSTOMERS HAVE YOU COUNTED ON GIVING UP AND FORFEITING A HUGE CHUNK, IF NOT ALL, OF THEIR LIFE SAVINGS FOR A CRUISE THEY WERE UNABLE TO GO ON DUE TO A BROKEN HIP?
THIS COMPANY IS NOT ONLY UNPROFESSIONAL, BUT TRULY DISGUSTING TO TAKE ADVANTAGE OF THE ELDERLY LIKE THIS!
I CAN'T BELIEVE WE'LL HAVE TO FURTHER THIS CAUSE.
"THE CHECK IS IN THE MAIL" IS HEARD OVER AND OVER AGAIN BY YOUR ANGRY CUSTOMERS AND ONLINE REVIEWERS. PERHAPS A CIVIL SUIT WITH ALL WHO'VE BEEN NEGLECTED AND LIED TO WILL BRING THIS PATHETIC COMPANY TO JUSTICE?
I'VE SUED KAISER...TOOK OVER A YEAR, BUT I'M GOOD AT IT, AND WILL CERTAINLY CONTINUE TO PURSUE THIS SIMPLE REFUND FOR MY FATHER IN LAW.

Student universe uses tripmate for their insurance policies and they're a complete scam. If you look up reviews of tripmate, you will see 1 star across the board. I had leave revoked in the military and had to cancel my trip. 5 months later I am still trying to get my $900 back from this scam. Extremely disappointed in Student Universe for using such a terrible refund company with such a bad reputation. The customer experience is beyond terrible.

So disappointing that Trip Mate is still in operation! How has an agency or official with power not shut them down yet? My story is exactly like all these other reviews so I'll spare the details. Just here to officially join the 1 star reviewer club and suggest to anyone considering purchasing a policy from Trip Mate to take your money and throw it out the window instead. Still a loss but better odds that someone in need finds it instead of handing it over to thieves.