On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 3.7 stars from 2,376 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and quick response. Trip.com ranks 10th among Hotels sites.
We monitor reviews for authenticity
Overall is a good site and using it for many years but they are not supportive when airlines trouble or cheat customer without any reason. I was denied boarding plane at singapore without any valid reason and needed to buy another airlines ticket to fly and they didn't refund or take any initiative to real help, also they denied refund when airlines change flight time which is not suitable.
Checking was horrible: Directly unavailable and had to go to another airline site (Wizz) forced to register for a new account, download the Wizz App, entering the information manually, and then not Not Accepting it.
- In the Airport $45.00 more for checking
- At the Gate $65.00 for a little oversize bag
- There was no time and connection issues with Trip.com
ANY NEEDS TO SAY MORE?
Dear Michael C,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
No option to book airlines ticket and hotel for business class passengers. First I I bought, I'm satisfied but to be honest hotel price lower at Agoda.com all tax included. Regards
Hi Haider A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Haven't travelled for awhile thought it's gonna be difficult but no tickets booked easily and then afterwards there was hotel recommendation and it was all easily booked as well. Thanking God for people who design the website and app for easy use.
Hi Liang L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I enjoy booking my travel plans with Trip.com because of their diverse options. However, I hope to see improvements in their flight seat reservation system in the future. Enhancing this feature would ease my concerns about seat security and greatly increase my satisfaction with the overall booking experience.
Hi Jennifer L,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
The initial ticket price appears good, then you want to book the return flight, and the prices go upwards. Also luggage is not included on most tickets, although the other airlines don't charge for luggage. In addition, watch out for flight, overlays, and total travel time, which are often very long.
Buyer beware is all I can say.
Dear Rene R,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced, and we truly appreciate your insights.
We strive to offer competitive pricing and understand your concerns. It's important to note that price differences can occur due to various factors, including whether luggage is included. Some special fare tickets, which do not include checked baggage, are specifically designed for price-sensitive customers who do not require checked luggage.
Trip.com provides comprehensive customer support, a user-friendly interface, and exclusive deals to enhance the overall booking experience. We also ensure that passengers can view the price of services at the time of booking and decide whether it meets their needs. If the requirements are not met, passengers have the full right to terminate the transaction before completing the booking.
We appreciate your understanding and are committed to continuously improving our services.
I love writing review and accepting coins. Its very good service. Also everything is here. I can book just here, no need to negotiate with strangers or searching services outside.
Hi Naomi Temka T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
She was very patient with me and got down to the bottom of it at first. It was a little tough but at least figured it out and I got what I needed. Thank you.
Hi M C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
She was very patient with me and got down to the bottom of it at first. It was a little tough but at least figured it out and I got what I needed. Thank you.
I had reserved 2 nights in Rome in May, but the cruise ship changed the dates of arrival, so I had to pick different dates in April with a different cruise ship & got in touch with the hotel, they agreed to my request to rebook in April instead, & finally I was been able to get the refund with Trip.com. Thank you 🙏 after all.
Hi Zaven K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Very happy with the service when I got online and book booked my flights and book pick ups. They all come through really fast really happy with them.
Hi Derrick D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked my apartment stay in Guangzhou with ease. Turned out to be 5* stay for a Airbnb price. They put you in touch directly with the vendors which was convenient.
Hi May C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked my apartment stay in Guangzhou with ease. Turned out to be 5* stay for a Airbnb price. They put you in touch directly with the vendors which was convenient.
I booked 2 flights with trip. Com and the baggage from Sydney to Bali was an extra $159 I went to the airline and paid $130 When i asked Trip. Com to transfer to 20 kg baggage between outward and inward they said No not possible I have between my two booking spent $440 just for baggage I will not be using Trip.com in the future as trip.com did not help On a positive note I spoke to a customer service person this morning who was 100% helpful and helped me get extra baggage for one of the bookings from the airline website i wish there were more customer service persons like him
Dear Terena L,
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding the baggage charges. Unfortunately, due to airline regulations, baggage allowances cannot be transferred between flights. We understand this may not be ideal, but we must adhere to these policies.
We appreciate your kind words about our customer service representative who assisted you, and we're glad they could help with your additional baggage needs. Your feedback is important to us, and we'll use it to improve our services. If you have any further questions, please let us know. Thank you for your understanding.
I was able to buy china domestic flights from trip.com. However, I am not able to select seats. I was informed online that I need to go to carrier's site to select seats. However, each carrier's site is not working with customer with US mobile number. They asked me to register/create a count but expect me to have China cell phone to receive the validation code. It would be great if Trip.com can help foreigner customers to get pass these rediculous steps.
Dear Sharon M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I like Trip.com because it's usually cheaper than other websites. However, they don't offer the same 24-hour allowance for changing flight date or canceling it for free. If it did, it would be amazing. If you aren't sure about your flight, it might be better to book directly with the airline.
Dear Pietro D,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Price keeps fluctuating and regularly shows price on search that is no longer valid by the time flight is selected (within a minute).
Dear Ashraf K,
Thank you for alerting us to this concern. Trip.com is always on hand to help you arrange your travel in our all-in-one travel app! And we mean that literally - with 24/7 service via chat, phone, or email, we will always do what it takes to make you happy.
We offer huge discounts on hotel, flight, and train booking and ect. The price of the tickets change quickly due to many reasons. You need to check the specific price in the APP for your reference. We are looking forward to your trip.
Price keeps fluctuating and regularly shows price on search that is no longer valid by the time flight is selected (within a minute).
State of the art app, very easy to navigate and the app made choosing appropriate flight costing simple, had a wide range of price options and times
Hi Renato A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a medical case and the hotel in Manila refused to cancel the booking many times. But trip.com agent Evans finally helped me get the full refund. The best agent - EVANS! Thank you
Hi Aigerim T,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I fell for a fraudulent offer, which resulted in my reservation being unusable and me having to pay twice. However, thanks to the support team (who were always online), my issue was resolved within one day. I'd especially like to thank Evans. F, who handled the investigation.
Hi Andrei N,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
The Application developed is very easy to use and navigate, making it convenient to do bookings online for flight and hotels. Also the tracking system i find super useful. For flights, it informs you every update of the booked flight, including check-in counter and gate. Makes it very easy for travel. Super easy and useful - very practical.
Hi Alok A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The Application developed is very easy to use and navigate, making it convenient to do bookings online for flight and hotels. Also the tracking system i find super useful. For flights, it informs you every update of the booked flight, including check-in counter and gate. Makes it very easy for travel. Super easy and useful - very practical.
Tried to book with Qantas from Dili Timor to Sydney AUS but because we couldn't go thru DRW due to the cyclone we were told they couldn't help us as their reservations system was unable to book us via DPS.
Found Trip.com and no problem to book us to DPS and tickets were issued in AUD in a few minutes.
Thank you for taking the stress out of this sector.
Hi Lozza J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Tried to book with Qantas from Dili Timor to Sydney AUS but because we couldn't go thru DRW due to the cyclone we were told they couldn't help us as their reservations system was unable to book us via DPS.
Found Trip.com and no problem to book us to DPS and tickets were issued in AUD in a few minutes.
Thank you for taking the stress out of this sector.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sudesh Kumar J,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.