Trip.com

I will never use trip.com again. First and last time. They offer accommodations without confirmation of availability from the hotel. Caused so much inconvenience. I have never experienced this with any other travel website. First, it took them days to confirm, then booking showed it was being processed. Then after a few more days of showing it was being processed, booking got cancelled without notification. They said they could not get confirmation from the hotel of availability and so booking was cancelled. My question is why would they offer availability when they don't have the rooms. I will never use trip.com again.

I booked connecting flights with Trip purely for their advertised 'connection guarantee'. Within days of booking, the schedules changed and I cannot use either flight. I have made multiple calls and emails and still have not received a penny despite their polite lies. My advice? Book direct - Easyjet took 7 days to return my money. Five weeks later and Trip still have done NOTHING.

Despite providing them with the invoices and emails from the airline that they refunded all the money immediately the trip.com advisors still claim it doesn't prove anything to them. Ohhh and they will not do any chasing, any investigation on your behalf, you have to do all of it witch is very difficult as they use automated email addresses to book you in which they than have no access to. And absolute disgrace, unlawful company. Should be banned!

I booked quite a few flights to and throughout Brazil. The only agency that refuses to refund my cancelled flight is trip.com! They keep telling me it is non refundable and that i need to contact the airline, which (after 100 tries to reach them on every possible way) tells me that only trip.com can refund. The customer service is incredibly bad! It was not my first booking with trip.com, but definitely the last! Stay away from them, if you want to keep your rights as a traveler!

The worst travel experience of my life. I booked a flight with Trip.com that had to connecting flights. Three days before my planned flight I was contacted by the agency and they told me that the second flight was sceduled 11 hours before the previous flight time. All alternatives they provided would have meant me spending a night at the airport and me arriving a day later than planned. I requested compensation for both flights, but they only compensated one of the two connecting flights. They did not help me to find a good alternative. I had to find another flight on such very short notice which ended up costing me a lot of money.

I booked and paid for my flight five days ago. They still gave issues the ticket and each time I speak to them they promise they will do it within 24 hours yet still five days later I have nothing! Don't trust this company. My flight leaves in a few days and I have no ticket. Now they are telling me to book elsewhere but they still have my funds and the prices have gone up. They 'promised' they would cover the price difference yet they can't even issue tickets!

Thankfully, after my negative review I was contacted by Sophia from Trip.com. She was very helpful and made me feel reassured that Trip.com were actually trying to resolve my issue. While it still took a few weeks, Trip.com finally changed the name on booking *******6308. It appears the problem was with the fourth party company who actually books the flight (they were struggling to make the change for some unknown reason). I'm upgrading my 1/5 stars review to 3/5 as Sophia was able to resolve my issue (and save my holiday). But it shouldn't have taken as long as it did and for me to leave a negative review to effect this. I still have booking *******8868 to resolve. I'm keeping my fingers crossed this is resolved much quicker.!

Never try with this dishonest company
Tried to book business class thru their site being referred by Kayak.com. Never received any confirmation after they got paid in full right at the time of booking. They have multiple dirty tricks to try to get you to quit trying even if you ask for any kind of a voucher instead. They give you a UK number and you have to wait close to an hour. Then comes an agent to quote a fare that is twice as much as you had paid.
Another dirty trick is to toss you back and forth between Trip.ae, Trip.com and mytrip. You get to work with different disrespectful agents in India that will do anything to get you to stop trying. It has been close to two years and the saga never ends.

Cancelled our flight the airline issued vouchers as a refund; initially issued the wrong amount, after several hours of my time wasted the full vouchers were issued. However could not be used as they were issued to trip.com; their customer service was very attentive but after 14 days haven't solved the problem.

It should not take 14 days of constantly messaging and emailing to get a simple refund (that can actually be used) for a flight the airline cancelled.

Booking- number *******6259

*Situation resolved with a full refund and extra voucher very happy.

Found them really good to start as they respond quickly, how ever I needed to make a flight change (which they assured was free and simple) after following all procedures I am repeatedly having my requests cancelled, with no reason they are blaming the airline but the airline are stating we have reserved seats- trip just need to authorise it. It has been a week and I am still no further with my change. It takes up to 24 hours to get a response. Managers do not exist, was told a call back with in 1 hour. It's been28 hours and they have now said it will be another 24.

This is supposed to be my trip of a lifetime and I have saved for 3 years. They have completely ruined it and will not let me change my flight. They have also said I will need to pay over £1000 when the airline are confirming it is free.

Travelling with a family it is important to seat together the service to select seats is offered when booking to no avail on multiple occasions the feedback was not able to book seat selection. On the third time of contacting customer service a very unfriendly representative told me to go to the airline myself. Why doesn't Trip.com just be honest and advise they cannot always book a seat selection or better still do not offer the service for which they charge. I will be waiting for the refund. Will not be using your service again. Hopefully there is no other need to contact the unfriendly customer call centre wherever they are based.

DON'T BOOK THROUGH THEM.

I've book a few times with trips.com and I've realized you are better booking directly with the airplane, hotel or activity website. If you encounter any problems trips.com won't help you in anyway. They just gonna answer we will contact you, but they won't. They don't care about their customers and maintaining good relationships.

My last last trip to Orlando, hotel, plane and a ticket to Universal was again problematic. I've had to make a change to my universal tickets, and since I did not book through universal, they did wasn't able to make any changes. Something that would have cost me around 10$ to modify, I had to buy news tickets for 400$.

Trips.com, didn't care at all, didn't try to help me, didn't propose me a credit for future use, or anything at all. They just don't give a f...

I still have three trips to book this year, and it's won't be through them. Save yourself time, money and pain and book directly from the company

Terrible service, rude, extortionists, try to pinch any penny from you even if they are wrong and then threaten your existence since you used them. Avoid them at all cost, the original price you think you will pay will never be worth the trouble to actually get it.

I had tried booking a ticket from Bangalore to Vietnam by this website. The airline cancelled the flight from their end 2 months ago. It has been 2 months now post following up with Trip.com for my refund. They are always giving dates and not honouring it. They are pushing vouchers instead which is not required as the flight is not listed with Bangalore airport. Please do not go ahead and book any tickets from the website as they are cheating the customers by providing wrong information and not refunding the amount.

Beware... Trip.com changed the flight I was booking mid process and will not take responsibility. Their customer service said they will launch an investigation and get back to me in 24 hours. They did not. They won't offer a refund/credit and it would cost the price of the ticket just to change it. For your own sake do not use this website. I used it to save a couple dollars and now I had to buy a whole other ticket (not through them of course).

Seriously, they just don't want to help me! This can be done in a easy way but they can not be bothered!

MOre bad review coming, hope those 1 million viewer will come to recognize this and just go with booking.com or hotels.com are better than this crap!

Very disappointed with their service and I won't use Trip.com anymore.
My parents' flight was in Mar and I requested to change it since early Feb. I contacted "Trip.com" many times through email, phone call and even messager. The same answered I received was: "We will submit your request and get back to you", and nothing came out.
Today, after the flight departed, I was told that it was no longer able to change it and they could only request try to get the tax. It is very irresponsible of them.

Got ticket with my kids via Riyadh.got missed flight in Riyadh.coz of time at immigration…clear says in terms that it gives guarantee, contacted them they says it is my fault.what a rediculus answer u can expect