On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 3.7 stars from 2,397 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and quick response. Trip.com ranks 10th among Hotels sites.
We monitor reviews for authenticity
Trip.com is convenient website to use but they don't offer 24 hour change tickets policy like most of airlines offer. After I booked my tickets to multiple cities and I would like to change the date, the tickets are not even issued ( 96 hours it says) but I can not change the date. Thus it's not really flexible. A 24 hour policy would be great especially I have not event got my tickets to multiple countries.
It is easy to manage my trips all in one app, I get notifications about changes, I get tracking, and more. So, it simplifies your life when you are abroad.
Hi German C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Una
Trip.com
I have found trip.ca to be a helpful and convenient way to book my Asia flights and my hotel exoeriences. In the past I have had few problems and when I did Trip was quick to attend to the problems and provide alternatives.
I should add that the few problems stemmed from hotels falsely exaggerating their services; not the fault of trip.
Hi Brian B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Una
Trip.com
All went well, nevertheless seat assignment missed one on your resume…. I did write, as it's something very easy but no luck as yet
Hi Maurice V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Una
Trip.com
You sold me a ticket on 11/30/25 for a flight that took place on 11/28/25.
My return was supposed to be 11/12/25 and you sold me a ticket for 12/9/25.
Customer service says not refundable?!
Hi Mark M,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Britt
Trip.com
My first experince with Trip.com was not that good, my flight reservation was moved to the night time, it was understandable since it was the airflight who changed it, then I cancelled and move to another airflight, but I could not check-in either from Trip.com or from original airflight website, since it was locked by trip.com, finally I missed the flight
Hi Sutrisno S,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Britt
Trip.com
Very poor service. What year am l going to receive my air ticket? My name is James Albert McCully l did booked and paid for my ticket a week ago.
Hi James J,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Lucia
Trip.com
I tried to book this trip using various sites like Momondo, Skyscanner, and Google flights. I saw really cheap fares but of course once you get redirected to those shady travel sites the adventure and bait and switch begins. I had to cancel other bookings once they switched pricing. This fare was among the lowest but not the lowest however it is a legit agency that immediately sends e-confirmation and itinerary.
Hi Emilio S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Lucia
Trip.com
Best site I have used for ease of finding flights and making booking. Prices were good compared to others and booking was on airline site when I checked straight after payment, will use again
Hi Rod R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Lucia
Trip.com
They quickly and kindly provided guidance and made recommendations regarding travel itineraries, including airline ticket reservations and accommodation reservations.
Hi Soung Soo P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Lucia
Trip.com
For years I had barely looked at Trip.com as I was more familiar with some of their competition. But when I took the trouble to look at what Trip.com was offering it is much more suitable for my needs.
Hi Eddy E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Lyn
Trip.com
I have been using many others but first time I've tried to get the best results with the product and the results! Very quick response and 100% guaranteed
Hi Ghanshyam G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Una
Trip.com
The other day, I was booking a ticket from Melbourne to Amritsar through Skyscanner. Every sales website was displaying prices that were not including check in luggage and hence end price was higher than initial price displayed. Luckily I clicked on Trip.Com and price displayed was less than others and also had 30KG checked in baggage included so it was the best deal provided.
Hi Satbir S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Grace
Trip.com
Always use this to book my domestic holidays which I go on several times a year. The coin bonus is awesome, scored twenty dollars of my latest flight, great promo codes, excellent flash sales galore, app very easy to use from searching to booking to payment. Never had any problems at all with booking over several holidays and flights through trip.com never use anything or another website ever. Cheapest flights guaranteed! Also amazing overseas holiday packages deals and cruises!. Attractions passes very discounted. So many free benefits from rental cars airport transfers and activities plus bargain elite hotels and great prices! Love the app so much! Carly 🤗
Hello Carly H,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Catherine
Trip.com
I can have easy access and surf around all available services easily, quickly. I get my refunds, changes done securely and as stated in terms and conditions. Sources are reliable and prices are best.
Hello Fulya W,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application will also help provide a range of options you can select from to plan your desired travel or vacation. We look forward to embarking on a beautiful journey with you soon. Have a nice day!
Best regards,
Catherine
Trip.com
I had some issues with a hotel in China and needed support from Trip.com to resolve the issue. I asked for the case to be escalated and then worked with Theo C.
He provided outstanding customer service. Superb communication and understanding for my concern as a customer. He deserves a promotion, for real. Not many people in the Customer service industry actually care what they do.
Dear Patrick A, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.^Citron
As of now, am away from other travel platform included hotel/ airline membership after proven experiences that Trip.com could give me the great support and pricing totally different in much better than whoelse. I can't escape Trip.com, thanks a lot for great support and deeper detail more than original ones.
Hello Chakarin S,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly platform will also help provide a range of options you can select from to plan your desired travel or vacation. We look forward to embarking on a beautiful journey with you soon. Have a nice day!
Best regards,
Una
Trip.com
Trip.com caught my eye while I was planning my trip to China with a friend. I chose to book our flights, hotels and train tickets on trip.com, I was amazed by how easy is it to use and how much rewards I have received. I have been using trip.com to plan my holidays ever since and have never had any problems!
Hi Yue Z,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. We’re glad to know that you’re happy, and we are looking forward to your next journey with us.
Best regards,
Grace
Trip.com
Booked a return flight to Sydney with Jetstar for a day to attend a family funeral.
5 minutes before boarding time on the flight back, it was cancelled and it wouldn't allow me to book alternative flight. Rang Trip.com and spoke to someone who was very helpful and was told I could be on the next flight to Brisbane but need to do it at checkin counter. Was told at Jetstar counter its no longer available so either wait the next day or take flight to Gold Coast which we did as we needed to get home to our dog because there is no one else to look after him. Took us 3 hours to get home what would normally only take 15 minutes from Brisbane airport.
Hi D S,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com
2. Please include a specific indicator on your email subject line: {ProductReview}
Thank you for your cooperation and understanding.
Best regards,
Grace
Trip.com
Compared prices on a website for flight Singapore to Melbourne, presuming the prices were all in Australian dollars for each airline.
Chose the most competitive flight being one on Trip.com and booked our flight.
Only realised on checking my bank entry that the price I paid was in Singapore currency, not Australian currency as presumed like the other airlines.
My receipt showed S$505.40 but I failed to notice the S in front of the dollar sign presuming it was Australian dollars like the other prices until I checked my bank details and worked out the discrepancy with the $600.88 entry.
Not an honest, level playing field I believe - disillusioned!
Hello Sheena G,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concerns. Please follow the below steps for further assistance.
1.Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Libo
Trip.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erika C,
Thank you for your feedback. Please be guided that we are here to assist you in any way possible. Also, know that we want to make it easier for our customers. We will have your booking rechecked and contact you directly for an update. Thank you for being so understanding and patient.
Best regards,
Una
Trip.com