Trip.com

Avoid at all costs. They are not authorized to make reservations with Ryanair on your behalf! Customer service pretends not to understand what the problem is.

Worse experience as they swollowed my 2069RM in booking local flight (at Malaysia). They always blame the airline but they are the culprits. They keep on sending apologies but do not solve the problem.

After much bargaining / many attempts to string me along from the Customer Service, they finally made a promise of demand of refunding that they never kept.

BA cancelled my return flight end of Natch because of Trip.com. Trip didn't know how to request for a refund blaming. They even kept telling me the flight wasn't cancelled! I called BA myself and had to inform Trip about the process (fill in request form online). This was in April. Niw I'm stll waiting for the money. Trip only sends emails they can pay me 38. Insteaf of the 500-600 I'm entitled to! Don't use Trip. Com. They're incompetent and will cost you a lot of money.

Zero would be more accurate. This Chinese company operates as one would expect a Chinese company to run - information provided is untruthful, lies told to encourage you to cancel a flight, then rebook with them - the refund for the cancelled flight is not sent. In effect, you end up paying twice for the same flight because their information encourages you to expect a refund.
AVOID ENTIRELY. These people only know GREED!

If I could the customer no stars I would
The customer service is appalling.
I needed a refund for train tickets due to the strike I applied for a refund on line after 2 weeks I had nothing so I contacted the next to useless customer service line who are in singapore have no clue about british trains and barely speak english only to be told I need to send the tickets to their office in Edinburgh. There was no mention of that in the cancellation email! Complaint emails ignored talking to them on line or on the phone is pointless you might as well talk to your dog as you will get more sense offered tokens as compensation absolute useless company DONT USE

My flight was cancelled one year ago and I am still waiting for the refund. Everytime I contact their customer service, which is also awful, they use standard authomatic phrases, I've been told that the refund is in process. More than one year! AVOID THIS COMPANY!

My flight was canceled due to the weather conditions and rights for a full refund for that ticket was granted by the airline, which I had to do through a scam agency. So this scammer refunded only 2€ of 149€ I paid for the ticket.
Luckily, I got the ticket using PayPal. These ppl in that scam company also established tactics such as embroidering, and manipulating..., so that you miss the deadline in Paypal for the "report issue" processes. If you do it, you get combation of threat (legal proceedings against you), manupulation ("we are unable to process a full refund since there is a potential for a charge back threat") and emotional blackmail ("Trip.com will suffer an unfair loss").
So this scam company is very good in scamming and manupulating but sh*t in the job they supposed to do.

Purchase flight ticket from Trip.com, my flight has been cancel and move to other flight which more than 9 hours later. As per Tigerair policy, Im entitled to get back cash refund but Trip.com propose to me for accept voucher. I did explain that Im foreigner and no plan to travel to Australia in next 2 years since COVID19 is not resolved yet.
Trip.com ask me to work directly with TIGERAIR! I paid to Trip.com and why i need to resolve the issue with Tigerair. Very bad customer service. Booked flight 28 Sept 2019, flight 25 Mar... till now now solution or support from Trip.com.

DONT EVER BUY TICKETS FROM THIS CHINESE COMPANY!

I had booked a trip last year before covid on trip.com for a French hotel. Unfortunetly It did not go as i wanted it to be...
I will avoid it in the future and this is what i recommend to everyone. I lost £206 as my stay would have been last year during covid situation (only essential travels were allowed, so obviously i could not make the trip). I was offered an extnesion until the end of this year, but as i realised i will not be able to use it. I tried to get a refund instead as ( closing borders, hotels etc. is out of my fault) Obviously i could not get anywhere with my request. All i was told multiple times that i can make a new booking, it is extended until the end of the year.
I think it shows really well how much they care about their customers and how much they care about money...
Just avoid them...

On January 2nd, 2020 I used skyscanner app to search for cheaper flights from Algiers to Alicante. I entered 2 adults and an infant (my wife, I and our daughter). When I selected the deal, it took me to trip.com website to do the next steps. However, trip.com didn't give me the choice to enter my infant information. So, I called them before I purchased the ticket to ask about this issue. The agent asked me to go ahead and purchase the ticket for two adults -as it was shown on their website- then call back and add the infant for free of charge. I did purchased the tickets, but when I called they asked me to pay for it. Another agent said that's not true and I have to pay for the tickets. I have been traveling for years, and I have never had any issue. This is unprofessional and so disappointing. Until now they haven't fix their fault.
PLEASE AVOID IT BECAUSE YOU WILL REGRET IT AS I DO

Unprofessional and inflexible
I had to cancel a flight to madagascar due to a state of emergency that was declared in that country around the time i had my flight booked (severe floodings). I approached customer service about using part of the money from that flight to booked other flights i needed to book. They refused and were very inflexible about my special and unforeseen situation. In short, they refused to refind or use any of the money spent on that ticket on other tickets that i could have booked with them.
They are hard to get hold of and their chat service online is useless, any concern you have they refer you to most frequent asked questions, no matter what the question, no mkatter how unique the situation is like in my case.
Very unprofessional company
Booking number *******5226

We had a very bad experience with trip.com. My husband's emergency scheduled flight to India to see his dad who was critical was rescheduled by the airlines as the 1st leg of original flight was delayed which would have caused me to miss the 2nd leg. He did not agree to the rescheduled flight which had 17 hours transit and meant he would have reached 2 days later than his original flight. He was advised by the airlines customer service that this reschedule was to only allow more time for cancellation. However trip.com is refusing to refund the money blaming the airlines inspite of airlines saying they will do a full refund in this case. He had to book another flight and managed to reach in time to be by his dad's side, however he had to pay twice for one travel. DO NOT USE this scamming agency

Beyond terrible service. I paid extra for a checked baggage and once I started the check-in process, I realized it was not reflected anywhere. I am now forced to pay for it at the airport, which costs a lot more. Chatted with an agent forever, and brought proof of my claim, and was told I could not be helped. THIS WEBSITE WILL TAKE YOUR MONEY AND NOT PROVIDE YOU WITH THE SERVICES YOU PURCHASE.

I booked a hotel online with Ctrip, and found that I have to keep updating the booking date since it refresh back to default date (the date you view their page) when you try to look at a new package or hotel. At last, I confirmed the hotel package, updated the date and input personal info and pay. At the end, the email confirmation show I booked the hotel on the defualt date, which I only realised a few days later. The date has past, they charged me no show, and unwilling to refund or help me to change the date.
There was no alert, no hotel call (hotel claimed Ctrip didn't provide customer phone no.), nothing. I paid $3000 HKD for nothing!
Horrible system, horrible service and I will not use Ctrip ever again.

Airline switched to another airport in Dubai (DWC instead of DXB) and I received no notice of the switch, even their app said to go to DXB until 2 hours after the flight had taken off! They offered terrible support and made me book another flight off my own money as they needed to 'investigate'. Now trying to do a partial refund despite their policy stating a free flight and full refund of the original. Appalling that skyscanner (a company i thought were decent) support trip.com. AVOID AT ALL COSTS

I purchased my Price Freeze Sunday 4pm - by 3600pm it had expired. When is 3600?
The price was due to be held 7 days, ie. I should have been well within the time 21.01.23 at 15:30.
WHAT A SHAME. Truely DO NOT USE THIS PRICE FREEZE. LIARS.

I will never use trip.com ever again! I booked a flight with them, then covid happened. They didn't look into the airlines updated covid policy so I had to fight with them to get my flight credit extended. Then when I went to use the flight credit a year and a half later, they wouldn't let me use it and instead the would refund me. They kept my $383 dollars for a year and a half saying I could use the credit but then didn't allow me to use my credit. I will NEVER use them again. Their customer service was so poor and their empathy for me was zero. I'm so disappointed in this company. Don't use them!