TrinitySolar

Sitting here in my dining room as water drips down from my kitchen and living room ceilings This condition has been going on every time we have a heavy rain since we had these panels installed.)That's almost a year). They come and make nice and patch and have guys up on the roof but the problem continues. They've obviously damaged our relatively new roof! I am now concerned about the growth of mold. On top of all this, we have NEVER achieved the energy savings promised. If Trinity knocks on your door, slam it shut. They are con artists with a big pitch and no delivery.

Without going into details i just rate the steps. The salesmen i will give a A too. (truly believes he is making a positive difference in the world) The installers get a B (Only 1 mistake will cost me about 300 usd to fix), The customer support team over the Phone D (Lie like a rug and do not give a dam you get a different story every day) The system getting turn on F. I say you be lucky to get yours turn on in 90 days after install I am at 120 and counting now its online september 2016 i did have to sign another contract with another finance company. Seems the first one hit the limit of what they wanted to add to their book. Trinity did give me 250 usd plus 50 a month for the delay i going to add one star more for them finally getting it right

We signed a contract with Trinity Solar at the end of April. The panels were installed mid-June. It is now the end of August and our panels have not been inspected yet. Sales person, Andy Adams, did not get back to us about the delay after two emails and a phone call in spite of promising to get back to me the following business day. When I finally called the customer service number I was told that Trinity's financial partner pulled out and now the company is renegotiating with potential financial partners. No ETA and no other information was given besides saying that Trinity has worked with these possible financial partners before. The burden was turned back on us for having accepted the deal (do you believe this?) when I remarked that it was Trinity's choice to partner up with the company that pulled out. Stay away.

My solar system was installed by Trinity in 2015 on my 20 year old roof with 3 layers of shingles and damaged the roof in the process. The system stopped working in June 2019 and till now (May 24th 2021) it is not repaired. I've been fighting with Trinity and Sunnova over the repairs for years. Finally I gave up. Recently the North Hempstead Town office called and told me that there is a work permit opened by Trinity Solar and need to be closed. Ever since I am trying to reach Trinity again and they don't have an answer. Don't know what to do now. So please be very careful if you are planning to use them. Worst company and customer service ever. I would not recommend them to anyone!

This company employs door knockers who know absolutely nothing about solar and they do this intentionally. I made it half way through the process with them before I was warned by several people that had gone with Trinity that they promise the world but never deliver. I went with Sun Power which is an American owned company and couldn't be happier. If you look at the contract with Trinity and make them send it to You! Because they won't and after a dozen phone calls and emails they finally did and thats when I discovered that I'd be paying more in a couple of years with them than I would to the power company. Their 2.9% annual increase doesn't take into account the degradation of the panels and they use the cheapest panels they can find...

Contract was bs with Sunrun and there are much better deals out there. Many complaints against the company but they are good at "hiding" negative publicity.

You might notice a lot of one star reviews. There is a reason the company is disorganized. They have the worst customer service ever! The problem with Trinity is the customer service (disservice) people. My System was installed in late July but was not running til late October because of Trinty Mess up after mess up. They failed to return calls, damaged my property, reported the wrong meter to the electric company. They promised to do something because of the wrong things they did and failed to fulfill there promise. I filled a complaint with the BBB after all these delays and lost paperwork all of sudden showed up. Do yourself a favor and choose a different company, that is better with service, installs and responds to its customers needs.

We signed a contract in March for 14.5 cents per kw. They cancelled our original install date because they hadnt pulled permits. The second installation they cancelled less than 24 hours before they were supposed to install. At that point I decided to cancel the entire thing. They called me and said that had been a mistske to cancel. They offered me $500 and a LOWER rate. They send a new contract that WAS a lower rate - but also had a $123 monthly leasing fee. They redused to honor my original contract. They tried to tell me my previous contract had a $126 leasing fee. I emailed him my contract and asked him to show me where I agreed to that. He finally admitted there was no $126 fee in that contract. I canceled our order and we are NOT getting solar anymore. I feel like we dodged a bullet. Read everything - every single word of your contract

I just had my panels installed. It only took 2 days. Everyone from the start have been very courteous and professional. Kylie who was the person I spoke with was very courteous as well as knowledgeable. I agreed to have her set me up with an appointment to have a representative come out and discuss the entire procedure. Kevin the representative was also very professional and knowledgeable and answered all of my questions. The Installers came out yesterday and finished up today. It was so hot and all of the installers worked extremely hard all day. They finished up today. They were very polite and professional. They cleaned up everything. Not one thing was left out of place. I did not get their names, I wished I had because I would like to acknowledge them all. Great job guys! It was explained to me that the system will not be turned on for about 2-3 weeks, pending inspection. I'm looking forward to the advantages of going solar and will update my review once the system is up and running.

After only a few years my system that was installed by Trinity has begun to fail miseirbly. I noticed my electric bills were exceeding 350 $ which were only supposed to be around 20$ plus they still deducted 130 leese fees from my account. When i called they told me humm youve been off line for a few months, apparently they are not monotering their equipment cause if they had they would know that 13 out of 42 panels were not working at all. When their tecs finally showed to fix the problem i was told the failed cause the panels thy installed were the cheepest ones avaiable [this comment came from their own tecs] i am on a govt solar lease program and if the govt alows this kind of coduct the whole thing is a scam thanks Lamont and Biden.

I had been waiting for about 3 months, one day I received an email scheduled for next week installation. One day before the installation day, I received the email from the sale rep, Samuel Hill, saying that the current system is not eligible because I have too much shade over the system. He referred either I cut down more trees or they will install a larger system and the cost will be a bit higher. So, I emailed him back telling him that the trees are not my trees, I cannot cut them down and asked how many more panels that they would install and how much it cost per KW. In the meanwhile, I received a call from schedule department (rep name Anderson) to confirm that I have an appointment tomorrow for installation and asked if anyone is available at home (I guess they are not communicate each other). I told her that I just received an email saying that my system needs to be upgrade, then she blah blah for a bit and she said she will call me back, but she never called back.
Few hours later, another rep called me, his name is Connor Riley, to reschedule for another 2 months. I told him that I was waiting for Samuel Hill to send me a new system proposal. He said it's ok, lets schedule and Sam will send me a proposal later. An hour later, I receive an email from Samuel Hill saying that the system will be the same, but the cost is 5 cents more per KW. This is ridiculous. Why would I change to solar if I can only save about 2 or 3 cents per KW?