Developed in part with a grant from
the National Science Foundation

Member since November 2015

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 142

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Tim

TrinitySolar

TrinitySolar

11/11/15

I had been waiting for about 3 months, one day I received an email scheduled for next week installation. One day before the installation day, I received the email from the sale rep, Samuel Hill, saying that the current system is not eligible because I have too much shade over the system. He referred either I cut down more trees or they will install a larger system and the cost will be a bit higher. So, I emailed him back telling him that the trees are not my trees, I cannot cut them down and asked how many more panels that they would install and how much it cost per KW. In the meanwhile, I received a call from schedule department (rep name Anderson) to confirm that I have an appointment tomorrow for installation and asked if anyone is available at home (I guess they are not communicate each other). I told her that I just received an email saying that my system needs to be upgrade, then she blah blah for a bit and she said she will call me back, but she never called back.
Few hours later, another rep called me, his name is Connor Riley, to reschedule for another 2 months. I told him that I was waiting for Samuel Hill to send me a new system proposal. He said it's ok, lets schedule and Sam will send me a proposal later. An hour later, I receive an email from Samuel Hill saying that the system will be the same, but the cost is 5 cents more per KW. This is ridiculous. Why would I change to solar if I can only save about 2 or 3 cents per KW???

Tim Has Earned 12 Votes

Tim N.'s review of TrinitySolar earned 11 Very Helpful votes
Tim N.'s review of TrinitySolar earned a Well Said vote

Tim hasn’t received any thanks yous.

Tim doesn’t have any fans yet.

Tim isn’t following anybody yet.

Similar Reviewers on Sitejabber

bostonc
7/18/17

I signed up with Trinity Solar to install my solar panels in summer 2015 and finally the panels...

maryd257
5/6/17

Sitting here in my dining room as water drips down from my kitchen and living room ceilings This...