Why is customer service so bad?
Looks like the company promises every thing, but like shady dealers, once they have your money, they just disappear, never returning your phone calls, or other attempts to communicate.

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Why is customer service so bad?
Looks like the company promises every thing, but like shady dealers, once they have your money, they just disappear, never returning your phone calls, or other attempts to communicate.

asked by henry w. on 4/16/15

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Ken L. · Answer 1 · 2018-07-09T07:33Z

Ken L.

on 7/9/18

Keep reading the complaints on this company from various sites. I did, just before their sales rep was going to show up. And I cancelled immediately! One horror story after another! Gift cards that are never sent. Shoddy workmanship. Power companies that say that there are not enough solar panels to provide the energy required to save $$$ that is promised, so the home owner now ends up paying MORE to BOTH companies! Liens placed against your mortgage for the duration of the contract. The home can only be sold if the buyer agrees to take that contract over... and more. RUN!

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TrinitySolar Questions & Answers

Why is customer service so bad? Looks like the company promises every thing, but like shady dealers, once they have your money, they just disappear, never returning your phone calls, or other attempts to communicate.