TRIANGLReviews 169

I paid $20 for shipping, the item arrived, I usually wear a medium in swim suits, I ordered a large because I realize Triangl runs small. The large was way too small. I had to "request" to return the item which took days for them to accept my "request". I had to pay for my own return. They received my item 19 days ago in perfect condition and I still have not gotten my refund. They claim you have 14 days to return the item yet it has been 19 since they received my items and they have not given me my refund. Absolutely the worst customer service I have ever experienced. I read some of these reviews ahead of time and I should've listened. Do not buy from this website unless you want to lose $30-$100.

Ridiculous. Took 5-6 weeks and 4 unanswered emails to have someone answer my return request to provide me with the information to even start the hassle of returning the poorly made bathing suits that totally aren't worth any of this effort I had to put in. Even if they looked decent on, these bathing suits were so itchy and uncomfortable I would never keep them. And then to go through this months(!) long process and then pay $16 in shipping? Most companies do free shipping because they actually care about the customer and when an online purchase doesn't work. Especially as a bathing suit company where online purchases are likely less than more likely to actually work when you try it on. Everything about this was ridiculous, I will never be shopping at Triangl again and will continue to share my experience online and with my peers.

It's clear they made their return policy to trick people into getting stuck with their swimsuits as soon as they make a purchase. You have 14 days to request a return, must GET APPROVED and given a return authorization code, pay to ship it back, and must get it to them 14 days after getting their approval email with the code. From there they inspect your return and decide whether to give you a refund, and you must have filled out a special card with certain information AND KEPT EVERYTHING IN THE ORIGINAL PLASTIC PACKAGING. That's right. There must be no evidence that you tried anything on, so don't rip into the plastic packaging for each piece - delicately open it in case you have to close it back up again and make it look like nothing was opened. If they have deemed your return acceptable, you are refunded the price of the swimsuits but not the $20 flat rate shipping or the $15-20 it cost you to ship it back. If you're unsure if a swimsuit will fit you, ask yourself if it's worth paying the $35-40 you will never get back... or worth the risk of them rejecting your refund and getting not only stuck with everything if it's clear you tried it on but also the extra cost of shipping it to them and them shipping it back to you after rejection.

And there's no guarantee things will fit you right if you have any curves. I measured myself and went by the size guide (I'm 5'6" and usually a size 4-6, size C cup, and a big butt), and it was clear that no matter how much I sized up the bottoms in particular were never going to fit me like they looked on the model. If you think something looks high cut on the model, it will likely rest under your hip bones on a normal body and look very unflattering.

Additionally, the quality is horrible. The two swimsuits I got that appeared sparkly were a very uncomfortable and itchy material. The other swimsuit I got that appeared velvety was flimsy with no lining or pads or anything on the top at all. The swimsuits ship from China, so it's clear they are masquerading as a luxury Australian brand but in reality are a Shein-style sweatshop making cheap products in a completely other country/continent. The only difference is they're charging $80-100 each swimsuit.

Do. Not. Buy. A. Suit. From. This. Company.

First off, all of my issues started with the fact that their sizing is absurd. The first suit I ordered fit just right but I didn't love the style on me. So, I went to the website to exchange it but the website makes it look like all you can do it return and buy a new suit (I was even told by a salesperson that this is the easiest way for them). Between the 2 orders, I was out over $200 and then had to pay $10 to ship the return. The next order comes and the sizing is completely different. So, again, I request a return and pay $10 to ship it. At this rate, I'm out over $250. With both returns, I had a tracking number and could see exactly when they arrived back at the warehouse. I was waiting and waiting for a refund and both took over 30 business days (their website says 1-2 business days after delivery). I was constantly emailing them with either no reply or some bogus "it will happen soon". The only reason I got my return was because I threatened legal action against the company. One salesperson told me to "stop emailing so much" because "it would bog down my request," like that even makes sense. Anyways, $60 in shipping later I do have the money back from the first order but not the second. DO NOT BOTHER! It is such a pain in the $#*! to get anything done with these people. And from what I've heard, the suits aren't even worth it!

The suits stretch out very fast and stain. Definitely not worth the money and the $20 shipping is ridiculous. They even made me pay for it again when i did an exchange. The customer service is just awful. They are beyond slow at replying, have the worst additude and wont refund me. I sent my bikini back over a month ago and i had to tell them it arrived to their adress and they said they would refund me and still haven't. They literally stole my money. Absolutely do not buy from here. Awful.

I have been trying to make a return to the company for 3 weeks now. I have email them multiples times asking for the return number which they claim they need to process the return. I have gotten one response back from someone named Emer asking if I would like to exchange for a different size. I have emailed them now 3 times again explaining I just need to return the items. I will never buy anything from this company again because it is clear they do not give returns. They just ignore your emails till you get tired of asking. Absolute worst customer service I have ever received.

This was not only a waste of money but a total aggravating waste of time. I went to return a suit. All that people have said about the return process is true. I had to wait 72 hours for an email giving me permission to return something that by policy had to be retuned within 2 weeks. It took them 4 days to send the email. Then the aggravation began. There was no way to contact the Returns Team so I had to reach out to the chat team because I had never received my refund even though I kept getting emails that my refund had been approved and even that my refund had been processed. None of it true. It took me harassing their chat team five times before I finally got another email that once again said my refund was made. Every time I reached out I would get the response that the Returns Team would look into my problem and get back to me via email no earlier than 72 hours. It seemed like they were doing everything possible to not give me my refund. Like I would somehow get so aggregated I would just give up. Never again! You can bet I will be warning all my daughters friends about this on social media.

I bought a few bikinis for my daughter and on two occasions I have wanted to return one of them as it didn't fit her well. First time I got discourage and kept the item rather than spending more time trying to get a customer representative to send me a return label! Second time after many tries I found out that they do not provide you with a return label! You have to take care of it all on your own! All they do is provide you with their address! Thank you! That company needs to learn to be a little more professional! They lost me as customer, I do not have time to deal with that type of things.

I ordered a biking for my girlfriend and I paid 90 euro. Transaction went smoothly.
Two days before delivery I received an email from FedEx (delivery company) and they asked me to pay additional 36 euro (40% more of the price that I paid) for import tax and for administration cost.
That's ridiculous. This website is a scam! The customer support is useless, they can only say we are sorry but we wrote it in the Q&A.
The merchandising comes from Hong Kong, not from US, so you have to pay import tax in Europe and that may vary based on the destination country. In my case it was France.

Please avoid this website if you don't want to have bad surprises.
I really hope I will not have additional issue with the delivery.

Mark

They will not refund me my 120$ simply because the tag ripped off, even though it never warned, I have all of the original packagings, and all of the tags are still there. They are always very vague with their responses and if you do want to return the batting suit, it's 20-30$ to ship back.

I reluctantly bought a bathing suit for my daughter. We ordered the regular bottom not the cheeky bottoms but the regular bottoms were still too small. My daughter decided she did not want the suit so I emailed for a return code. They emailed back and said why don't you exchange them instead. So I emailed them back again and asked for a return code Which is required in order to receive your money back. Still haven't heard back from them three weeks later. So it's past the 15 day return policy. Now we are stuck with an overpriced bathing suit that doesn't fit. Thanks Triangl. Hope you go out of business.

I love the bathing suits, they fit me really well! The only bad thing is the price... 20us for shipping+ 96CAD to pay the duties. In total, for. 2 set, I had to pay 340$ cad. Thats a lot of money.

This company is a scam. Shipping costs 20 dollars, and if you want to exchange or return an item you are responsible for cost of shipping. It took 15 days for me to receive the return code to return my order. Customer service absolutely sucks and the bathing suits are most certainly not worth 100 dollars a set. I tried leaving a bad review on the website and it hasn't showed up.

This is the worst company to work with. They have had a return for over a MONTH and have not processed my credit card for the refund. They do not respond to emails. The suits are cute but EXPENSIVE— one would expect a little more for the price. DO NOT BUY!

Customer service is terrible, sizing is off and very possible to be charged $20 to ship and $20 to return or exchange on a $70 bathing suit. Much better companies to shop at —this business model should be driven out of business. DO NOT BUY

Valerie was rude. Trish was great and I was super happy she was able to help me with cancelling part of my order... But then when I decided to cancel my full order because of the ridiculous price of the suit and $20 shipping for something less than 1lb, I got Valerie... bummer. She said my order had shipped so she couldn't cancel but my order still said that it was confirmed and not even "ready" let alone shipped. So when I sent her a screen shot of that she miraculously sent me a shipping notification and update. Really sketchy how they don't have a place to review customer service on their Facebook page or on their site. Valerie was terrible and I hope for future transactions I do not have to work with her again, she was very rude after I had sent the picture and the convenience of the shipping update. If anyone is aware of a way to contact someone higher up please post here

I am a size 10D bra and the large bikini top I ordered didnt even cover a nipple! Customer service really unhelpful. Over priced and poor quality. There's a reason they have disabled facebook and google reviews!

Couldn't send my bikini back or exchange it after it didn't fit. No customer service at all. Embarrassing! I want my money back!

I was so exited about these bathers and their bold colours. I purchased the inesa pop soda bikini which I loved- however, after only approx 4-8 wears these bathers faded! I was very careful with how I looked after these bathers and followed the instruction as per the website excepted I jigged them in a machine but never for a full cycle (practically like a hand wash). I wore my bathers in the ocean surfing and was sure to wash them after each wear. In the photo I have posed you can see the correct colour on the bag which they came in and the faded bathers now. Super disappointed- it's obvious these bathers were not going to last long.

Incompetent customer service staff who clearly do not know the first thing about serving customers, with an ‘not my problem' attitude, unwillingness to help or deal with any problems that may arise. Sizing is extremely inconsistent as I am a size 6 Australian so often a size xs, but in tirangl I range from a xs all the way to a medium, before ordering I read their size guide but still had to exchange almost every single price, size guide is useless