TRIANGL

They lost my return (which I had to pay for tracking and the shipment of) - despite having a confirmed delivery one month ago. Customer service has no answers, takes 7 days to even respond with no information. This is because the "Returns Team" isn't in communication with the "Customer Service Chat Team". I have chatted and emailed daily. I am now going to have to pursue a refund through my credit card company. Horrible, disconnected communication and no professional processes in place - it's about as bad as it can get for internet purchases.

For as much as you are paying for the bathing suit and shipping costs, you'd think they would have better customer service and free returns. Especially given that it is a bathing suit! It's likely not going to fit perfectly the first time! This has taken me months to get an exchange, they took forever to get me the RA code before I could even send the bathing suit back. Extremely disappointed with the quality of the first bikini. They take days to respond to e-mails. Everything was out of stock. They just want your money. I sent my package back and it arrived over a week ago and they are telling me they didn't receive it. I am getting a complete refund at this point. This has been the most frustrating online shopping I've ever done. And most frustrating company. Do not buy from here. Not worth the money or the time.

The 14 days time frame is ridiculous - AND, they have so many delays in their response time that THEY can't even get back to you in time for you to make a return.
What a joke - why would anyone purchase a product online with such a terrible return policy and such horrible customer service? It doesn't make any sense - there are so many swimsuit sites out there that have adapted to what customers really want - which is an easy, stress free online shopping experience. I will never purchase another triangl bikini

Like many other customers I was first annoyed with paying $20 shipping after having spent $200 on two bikinis. After waiting a couple weeks for arrival, the bikinis were a sick joke. The material was so thin and did not fit me at all (I have a larger bust and had I worn it outside I would be charged with indecent exposure). I contacted customer service and they gave me the run around. I eventually conceded and spent $20 to ship this stupid thing back only 30 miles to LA from where I am. The package arrived the day after I shipped it (I tracked it). Over a week later, triangl emailed me saying I had to send a copy of the RECEIPT from the post office that I sent it! Even though they already received it. I was livid and sent them the information. Has officially been two weeks since they've received my parcel and I still have not received a refund. I've emailed them and finally gave up and wrote a nasty comment on their instagram. I've never been so disappointed in a company.

I wish i could read those reviews before i have made an order with this company! I would never order anything from them again! I live in London and it says 3-5 days delivery! I have been waiting for my order for over 10 days now! And i am still waiting! They do not respond to my emails! Fed ex is being a complete joke here! Not being able to get to me! They keep leaving me little notes in my post saying sorry we couldnt reach you! WHILE I AM WAITING at home for my delivery! Cannot wait to find out when it will arrive! So frustrated and disappointed! Don buy anything of them! Bad experience!

If you have boobs that's aren't tennis balls this brand won't work for you. Pictured is an XL. Took them over a week to get back to me regarding returns and you only have 14 day window.

An update- after refusing to grant my (size) exchange request because I was request in it after 35 days instead of within their 30 days return deadline, I sent them a message indicating that especially at Xmas time, how inappropriately restrictive their return policy was. I let them know that I intended to share my poor experience on social media. They promptly changed their mind and agreed to accept my exchange request. And while being told the new size I was exchanging for was out of stock and it would be a few weeks, the replacement came within a week, so it all ended quite well. Too bad the drama had to occur in the middle.

Charged 89 dollars for suit +++ 20 dollars shipping, then on arrival there was an additional 30 UK pounds for Courier service. Triangl claim it is tax and they are not responsible. Why did they not declare this before paying? And if i am paying courier, what was the 20 dollars for? Please avoid, had it not been for my daughter, there is no way I would pay this much, but to end up with the extra charge was really a con and so deceptive.

I respected the guides given by Triangl, and it was not at all that especially for the chest. It's tiny. Not suitable only for women who have no breasts. I had to pay $100 in customs tax, I did not expect such an expensive tax. In fact it is send from China and manufactures there. (not at all in Australia). I asked to make a return for once they sent me an XL (knowing that I wear S) and it's still too small. In short, bad brand.
They disappointed me in every way

I just recently purchased a swimsuit from here. It said 5-7 days for shipping and took 2 weeks to arrive. Once I decided the swimsuit wasn't the look for me, I went to initiate a return, but their returns page was down and I received an error message. I reached out to their customer support through the chat (which is a nice feature). They responded quickly, but the customer service agent was not very pleasant or informative. He first asked for my full name, email address and return number, but then proceeded to tell me I had to wait 72 hours for the returns department to get back to me on whether or not it was approved? Not to mention you only have a measly 14 days to return. He then proceeded to say "We have a process to follow, {NAME}" in response to my question. See photo below. Overall a very condescending conversation when I was just looking for more information...

This company is a scam. Shipping costs 20 dollars, and if you want to exchange or return an item you are responsible for cost of shipping. It took 15 days for me to receive the return code to return my order. Customer service absolutely sucks and the bathing suits are most certainly not worth 100 dollars a set. I tried leaving a bad review on the website and it hasn't showed up.

I reluctantly bought a bathing suit for my daughter. We ordered the regular bottom not the cheeky bottoms but the regular bottoms were still too small. My daughter decided she did not want the suit so I emailed for a return code. They emailed back and said why don't you exchange them instead. So I emailed them back again and asked for a return code Which is required in order to receive your money back. Still haven't heard back from them three weeks later. So it's past the 15 day return policy. Now we are stuck with an overpriced bathing suit that doesn't fit. Thanks Triangl. Hope you go out of business.

Ordered one of their new floral top bikinis. The one I received had ZERO flowers on it. NONE. Four leaves and some beige coloration on the straps - nothing like the vibrant and beautiful bikini top advertised on their site. Additionally the size was wrong, despite going back and forth with the chat service.

In order to return you can't talk to someone, you have to go through email. Each email takes around over 2 days to get a reply to, each time being a different person. Quality of the top is garbage too, dingy, flimsy... garbage.

Now I get to spend money shipping the item BACK and don't get reimbursed the $20 in customs I spent ordering the thing. They say they are a 'small' company that can't afford the costs of covering shipping with returns and can't handle the costs of a phone service - complete lies.

Avoid.

Every time that I have went onto customer service they have been awesome! They answer all my questions and are very quick to respond. When I went to order a swim suit they were all out of my size so I asked customer service if they had any in inventory, within the next couple of minutes I got an email on how to place a manual order and got everything taken care of! I absolutely love their swim wear and highly recommend ordering from them.

I ordered a swimsuit for my granddaughter for Christmas in November. She loved it but after trying it on in January, the bottoms were too small. I admit that I didn't read the return policy. However since it was a Christmas gift, the return couldn't have been met anyway. They still will not allow an exchange. Sure wish I had not ordered from this company!