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How would you rate TRIANGL?
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Australia
2 reviews
6 helpful votes
Follow Ellie C.
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Their products are shipped from China and are absolutely awful quality. The sizes are ridiculous I am a size 8 in tops and somehow I'm an extra large the biggest size They have. Asked them what size I've been there recommended a small so I bought a medium to be safe does not fit at all, and the returns policy is absolutely disgusting it cost $30 and also they have a 14 day period. Summer service just lie and and not helpful and is so fake and rude do not shop here it's not worth it

Date of experience: September 27, 2021
Texas
1 review
3 helpful votes
Follow Heidi S.
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DO NOT BUY! Such poor quality swimwear and even worse customer service!
First of all, they charge $20 for express shipping with no option for standard shipping. It took 8 days for my bikini to arrive! I reached out about my concerns of not getting the express shipping I'd paid for and they sited a holiday in Hong Kong as their reason for delay (even though they have an Atlanta, GA warehouse that services the USA)
Next, after ONE wear the bottoms are frayed and the material is falling apart. I've followed their care instructions to a tee and have not sat on rough surfaces! Even the front is frayed! They will not replace them and are blaming me for improper use. If you can't get in a chlorine pool with the material then why on earth would they use that material to make a bikini?

Date of experience: May 15, 2023
New York
1 review
1 helpful vote
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Good but be careful
March 10, 2022

Good bikinis considering each is $45-$50 for each in a set which is better than most insta shops, etc, although i did hear they fade a ton so not sure. However, terrible customer service, exchanges and returns. Such a shame

Date of experience: March 10, 2022
Romania
1 review
7 helpful votes
Follow Mara G.
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When seeing all of these reviews, you think the worst of Triangl. I was in the same situation, but I was so wrong and got so scared after reading these, but for nothing, everything was at superlative. Made 3 orders, purchasing 6 beautiful swimsuits, they came in their bags and all of them are such great quality. Everyone is complaining about delivery, but mine have been delivered within a week which was absolutely surprising and amazing. Thank you so much Triangl for the best service and the most gorgeous swim pieces. Highly recommend them.

Date of experience: July 10, 2020
Indiana
1 review
0 helpful votes
Follow Megan P.
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Shipping said 3-5 days but my suit took about to 2 weeks to arrive. Kind of annoying since shipping is $20 but the customer service was incredibly sweet and were so quick to get back with me through email. The 24 hour online chat feature is great too. They again were incredibly sweet and i could tell i was actually talking to a real person. They informed me that shipping is a little crazy and slower than usual due to the virus which i completely understand is out of the company's control. I live in the US and had to pay a $4.00 international fee but hey thats not a big deal. My suit is beautiful. Great quality and its true to size. I am a 4-6 in pants and a medium in both top and bottom fit me like a glove. I will be purchasing from them again :)

Date of experience: May 26, 2020
Ohio
1 review
6 helpful votes
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Wow
March 17, 2017

After reading these reviews I was shocked by how fast I received my bikini! I ordered it Wednesday morning and received it Friday morning. I will say that I created a FedEx account & signed electronically so I didn't have to be at my house to sign. I think that was helpful. I live in the US but I didn't have to pay any fees. $20 for shipping is kind of expensive but it was worth it to me. I'm obsessed with my new suit as well. Overall this has been my best experience buying online.

Date of experience: March 17, 2017
Georgia
1 review
2 helpful votes
Follow Brynn B.
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Nice quality
April 1, 2020

Ordered a swims suit for about $120 with shipping. I decided to leave a review because on this site it seems that most complaints are about FedEx- which I agree FedEx is a terrible company that is my only complaint. I will address some of the poor reviews on here:
1. If the swimsuit breaks after wearing it only a few times, it is most likely too small.
2. If you have to pay fees from shipping, it is FedEx's fault not Triangl's.
3. The sizing chart is on the website, so if you order the wrong size and you miss Triangl's 30 day return request that is your fault not Triangl's!
ALL of the Triangl bikinis I own have not faded, if yours fade it could be due to the sun or the way you wash it. If you wash it according to the tag it should be fine.
Personally, I see nothing wrong Triangl company except the fact that they use FedEx. I enjoy their exclusivity, and the fact that they come with a matching dust bag. The bikinis are made out of a nice soft fabric.

Date of experience: March 31, 2020
Washington
1 review
2 helpful votes
Follow Kam M.
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Honestly the customer service was not great. I was about to go on a trip and I didn't know if the swimsuits would arrive in time, but they did because I prayed about it. And the swimsuits are very cute!

Date of experience: August 20, 2020
Wisconsin
3 reviews
17 helpful votes
Follow Hailey J.
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Triangl bikinis are nice quality but when deciding on a size, do not listen to customer service recommendations. They suggested a medium top for me and medium bottoms, but after looking at reviews I decided to order a Large top with Large bottoms. The large top was almost too small and the Large bottoms fit the way I expected a Small to fit. I could not even get them past the top of my thighs! I am not someone whos trying to stuff myself into a bikini thats too small for my size; other brand large bottoms always fit me. So I exchanged for an EXTRA large which took another 2 weeks to receive and they were just as small as the Large! Currently trying to think of a way to permanently stretch them. Bottom line, if you like over-paying for expensive shipping, have lots of time before you need to wear what youre buying, and have NO BUTT WHATSOEVER, you may end up satisfied with your purchase.

Date of experience: April 10, 2018
Canada
1 review
0 helpful votes
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I love it!
April 20, 2021

I love the bathing suits, they fit me really well! The only bad thing is the price... 20us for shipping+ 96CAD to pay the duties. In total, for. 2 set, I had to pay 340$ cad. Thats a lot of money.

Date of experience: April 20, 2021
California
1 review
4 helpful votes
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Do not buy
April 22, 2023

I wish I would've come here to research the company before I purchased a suit. The quality is very low, the sizes would only fit a 12 year old and even then barely. Shipping is also very expensive and you have to pay for your own returns so to receive a terrible $90 swimsuit and send it back will cost me $40.

Date of experience: April 22, 2023
New York
1 review
3 helpful votes
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Horrible
February 8, 2023

I got the Nusa sparkle bikini- Cheap horrible fabric and TINY sizes. Not suitable for anyone who isn't a size 0 and even if you are a size 0 I suggest sizing up to a large. Not one woman featured on their website has any curves at all. Very expensive shipping and returns - not refundable when the tiny swimsuit doesn't fit. Worse quality than they have at SHEIN not even a little bit worth the price.

Date of experience: February 8, 2023
Oregon
1 review
0 helpful votes
Follow Amy S.
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Poor Customer Service
April 12, 2024

Purchased a suit for my teen who loves this brand. Knew you had to return within14 days—but we were only trying to exchange and thought the policy for exchanges was more flexible. Either way, we were only a few days outside the window due to Spring Break travel. The process is painful in and of itself—no phone # to be found anywhere; submit ticket through site—so many days later—we received a decline altogether and a chastising email of policy—no returns or exchanges with 14 days. I've written back several times over the week to ask for grace as we are first time customers (still learning their sizing) — zero response. I tried going in through Chat, through Insta. On Chat, they wrote me and said I was getting bumped to the end of the line each time. Does it matter? Still no response and no resolve. We would have been lifelong customers had they worked with us. At the time of writing this—I'm still hoping for a resolution and my daughter still wishes for a suit she can wear. $130 in their pocket; not mine. Worst customer service I've seen in a long time. They won't survive all the excellent sites who know how to run online businesses. I'll update this review if I receive an option to exchange.

Date of experience: April 12, 2024
New York
1 review
4 helpful votes
Follow KaSana M.
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Despite confirming what size to buy with their "very helpful" representative, the size did NOT fit and I had to return the product and waste more than $30 on shipping back and fourth. And question arises, if it cost me $11 to send the item back via USPS, how come they charge $20 for shipping? The product looked pretty and quality was good but this material is not suitable for anyone who has even an Oz of fat or loose skin b/c it is barely elastic at all, making all the imperfections exaggerated. I tried to speak with someone regarding waving the shipping charges since the "expert" advice on sizing was a waste of a phone call and they pretty much told me politely to go f. Myself. Never buying anything from Triangl again.

Date of experience: July 19, 2016
Massachusetts
1 review
1 helpful vote
Follow Erika M.
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Ridiculous. Took 5-6 weeks and 4 unanswered emails to have someone answer my return request to provide me with the information to even start the hassle of returning the poorly made bathing suits that totally aren't worth any of this effort I had to put in. Even if they looked decent on, these bathing suits were so itchy and uncomfortable I would never keep them. And then to go through this months(!) long process and then pay $16 in shipping? Most companies do free shipping because they actually care about the customer and when an online purchase doesn't work. Especially as a bathing suit company where online purchases are likely less than more likely to actually work when you try it on. Everything about this was ridiculous, I will never be shopping at Triangl again and will continue to share my experience online and with my peers.

Date of experience: June 17, 2021
New York
4 reviews
12 helpful votes
Follow P M.
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We purchased 2 bathing suits in Feb. 2017. We live in the NY area therefore the suits were not used until July of 2017. As you can see, in the pictures, there is fading of the suit in several areas. The other suit had no issues, so far. All the recommendations for care were followed. After speaking with customer service the only response was that the suits are passed the 30 day policy. They didn't ask to look at the suit or address anything but their return and care policy. I reached out to Erin Deering on linkedin she didn't respond to me. For the cost of these suits it would seem they would take more interest in customer support. I am sure they will dispute the pictures.

Date of experience: October 12, 2017
New Zealand
1 review
0 helpful votes
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Poor quality
April 3, 2022

Purchase the Maia Violet sparkle bikini. The stitching around the clasp has come loose and is about to break. Very poor quality, worn approx 5 times. Triangl would not replace it as it had gone over the 30 day limit; no flexibility. It should last longer than this. The reviews on their website are only 4-5/5 stars and they don't publish the low rated ones. Would not recommend

Date of experience: April 3, 2022
Australia
1 review
1 helpful vote
Follow Dwayne C.
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The quality is embarrassing, it's so low that Little John wrote a song about it. You will only get headaches with this shop, customer experience is nonexistent, sizes are incorrect and took forever to ship. Pay a little more and go elsewhere.

Date of experience: May 13, 2018
Nevada
1 review
0 helpful votes
Follow Fifi J.
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I purchased the ribbed material bikini and it started peeling like crazy, it looks so old and worn. The velvet bikinis are much better quality than the ribbed ones!

I emailed through pictures to the triangl team and this was their reply:

"Please keep in mind things such as sun, chlorine, salt water and sand can all have a significantly negative impact to the life of the bikini. We always suggest that you be very careful about where you sit or lie, and make sure you rinse the bikini (never soak, as this can damage the membrane of the fabric) after each wear. Never dry in the sun"

Date of experience: July 30, 2019
California
1 review
3 helpful votes
Follow Michele O.
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We are in the US and I must say that this company has just about the WORST customer service I have ever seen. Trying to return items is a huge challenge and their turn around time is incredibly slow. I mean really really slow. Beware of dealing with these guys. The suits are OK. My daughter purchased three and tried to return two but it has taken 5 months total to accomplish this. Easier and more diligent companies out there for bathing suits. I would never order again!

Date of experience: March 15, 2017

Overview

TRIANGL has a rating of 1.6 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TRIANGL most frequently mention customer service, bathing suit and return policy. TRIANGL ranks 221st among Swimwear sites.

service
67
value
66
shipping
66
returns
66
quality
65