First off, all of my issues started with the fact that their sizing is absurd. The first suit I ordered fit just right but I didn't love the style on me. So, I went to the website to exchange it but the website makes it look like all you can do it return and buy a new suit (I was even told by a salesperson that this is the easiest way for them). Between the 2 orders, I was out over $200 and then had to pay $10 to ship the return. The next order comes and the sizing is completely different. So, again, I request a return and pay $10 to ship it. At this rate, I'm out over $250. With both returns, I had a tracking number and could see exactly when they arrived back at the warehouse. I was waiting and waiting for a refund and both took over 30 business days (their website says 1-2 business days after delivery). I was constantly emailing them with either no reply or some bogus "it will happen soon". The only reason I got my return was because I threatened legal action against the company. One salesperson told me to "stop emailing so much" because "it would bog down my request," like that even makes sense. Anyways, $60 in shipping later I do have the money back from the first order but not the second. DO NOT BOTHER! It is such a pain in the $#*! to get anything done with these people. And from what I've heard, the suits aren't even worth it!