Triads

This company has taken my money and not given me the goods, I didn't receive an item yet they've done nothing! Apparently because the packing slip states two items that's what was in the parcel…. So now I'm £100 down and no item. AVOID at all costs

I purchased a few pieces of jewelry from Triads. 5 days after receiving confirmation of my order; it was cancelled. I get an email from Collin stating that the items I purchased were on backorder & not actually in-stock. The email also claimed "no funds will debit or credit your account as we only charge a card when we ship an item", however, I was charged for the full amount + shipping + international fees. I replied to this email & reached out on their social media pages to get my money back. As you can guess, no response from them anywhere. I was defeated and ultimately put in a dispute with my bank. I got my money back thanks to the help of my bank, then Triads decides to finally reply to me another week later on Facebook. Horrible customer service. I will not attempt to purchase anything from Triads ever again.

I recently ordered a Nike Windrunner vest (I'm from Italy so i spent something like 25£ for the shipping), after two days from the purchase I got an e-mail from a Triads employee saying they couldn't ship my vest (literally saying this without any reason). When I got the e-mail I answered back asking why they couldn't ship my vest because on their website that was still available and in stock. Long story short, I never got an answer from them. I would rate them negative stars for the customers support.

Triads.co.uk is a scam company that tricks people. They robbed me of 299 £. Do yourself a favour and steer away from Triads! The worst shopping experience I ever had. I returned a X-mas gift for my girl friend as the size was too large. Triads refused to give a refund (even though I returned it within 30 days). I was given a credit for their webshop. But then they deleted my account without notice. Since they gave me a gift voucher, but when I place an order they do not process it. Triads has repeatedly made up new reasons why my order has not been shipped, i.e. We are changing international couriers, we no longer use that e-mail adress etc. I will never shop at Triads again. Good reviews are fake (names are the same as employees). Find a professional supplier instead of this fraudulent amateur webshop.

Insane price drops on designer clothing with top quality customer service, the manager (Gary) went out of his way to ensure I was satisfied with my product and offered me 10% discount after spending a large amount on a new Vivienne Westwood bag.

The clothes arent real, i returned my item two weeks ago first class and no refund and impossible to contact anyone. Please dont waste you're money or time.

As a customer of triads I would recommend the store and website as the service I receive has always been first class and I've had no issues with ordering the staff and management are on point and very knowledgeable and always willing to help the delivery of garments is excellent as well
They have all good brands in here and new brands eg stone island cp company hugo boss snow peak beams plus drole de monsieur folk I buy from here all the time as it is a very good experience and will continue to spend money at triads as in my opinion it's the best website for designer clothing
So yes I would recommend triads 100%

Ordered in early January and received nothing.
Customer service does not contact their shipping company.
Ignores persistent request for refund

I purchased a pair of men's shorts from Triads. I was shipped the wrong size by Triads to my home in the US from Triads location in the UK. I paid for the shipping (understandably) but had to pay for the return shipping in the hopes of a replacement. No chance and after countless emails I was told I would receive a refund. It's been 1 week and there are No signs of my refund. I am now going to DISPUTE the entire purchase with my credit card holder to reverse all charges and receive a total credit. THIS IS UNBELIEVABLE FOR A E RETAILER! I CANNOT GET ANY REPLY FROM CUSTOMER SERVICE AND WOULD STRONGLY ADVISE NOT TO PATRONIZE THIS SITE. BUY ELSEWHERE AND NOT FROM TRIADS EVER.

Loved the store good vibes from the guys serving you i bought some jeans guys had a lot of product knowledge where the jeans where purchased weight of the denim the cut and what fitted me the best no complaints

Hi orders turned around really quickly very happy will use again ordered my goods 3 pm delivered next day

Customer service chap i spoke to was a nightmare to deal with. I asked for a manager to call me back. Never happened.

An absolutely awful experience from a company which I can certainly say has been by worst online shopping experience I have ever had. And all I thought I was doing was buying a pair of trainers...

I placed my order in August. Trainers arrived in the next few days and I thought it would end there. Unfortunately the size didn't fit very well even though it was a size I normally wear. The fit for this one was different. No problem, I'll just ask for an exchange. Spoke to them on the phone and sent the pair I ordered back requesting the exchange on 24th August. First communication I get from them at this point is a PayPal invoice asking for more money for a "reship fee". Now I wouldn't have a problem with this, except that there is no mention of a reship fee on their returns page (even today 01/11/18). This annoyed me because I'm aware there is a risk buying clothing/shoes online that the fit might not be perfect so I think it's important to be aware of return/exchange policies of where you buy from.

Because they hadn't mentioned the reship fee anywhere until this point, I wasn't willing to pay this so I just requested a full refund. That was on the 3rd of September. No response from Triads. I had to send multiple emails to eventually get a reply on 10th October this time blaming the couriers for losing the parcel they sent in exchange (hint: no parcel had been sent at all; they lied). I replied same day again requesting a refund. And yet again, silence.

29th October I got fed up and sent a final email warning that if a refund was not issued I would be pursuing this through the small claims court. It had to come to this for them to eventually refund my money.

Oh and here's the kicker: it's still not a full refund! I will still be going ahead with the small claims court to recover the difference.

To summarise, they had received the goods back, and held on to my money for nearly 2 months until eventually threatening to take them to court made them respond.

What an absolutely shambolic and unprofessional business I will never be returning to again and will make every effort to make everyone aware of how they do business.

This company is a NIGHTMARE(!) to deal with and should be avoided at all costs.
I placed two orders with them -

"Thank you for your order, placed on 20 January 2015, 13:53. Your order number is ******* (TRI*******), and the order status is "Payment Received". "

AND

"Thank you for your order, placed on 19 January 2015, 14:39. Your order number is ******* (TRI*******), and the order status is "Payment Received" "

It's been two weeks and neither order has reached me. They ignored numerous emails where I was enquiring as to when I might receive my items (as the website states '3 business days'... what BS that is) and I received a feeble reply apologising for the delay but not telling me WHEN I WOULD GET THE ITEM!(which was the whole purpose of my initial email enquiry). This is actually the full reply I got from them a week after I placed the initial order:
"Hi

Really sorry we have gotten behind with orders due to our clearance sale we humbly apologize for this & thank you for your patience

Regards"

That's IT! Thats all I got back!

THEN

To make matters even worse, 10 days after placing my initial order, and after multiple enquiries into why I hadnt received my order and when it would actually arrive I received the following reply(this is the complete reply I got from them after 10 days of waiting!):
"Hi malcolm,

This is confirmation that order #******* (TRI*******) has now been cancelled

Please contact us if you have any further queries.
Thank you,
Triads"

They just cancelled my order, didn't matter that they had taken my money 10 days earlier or that I had been emailing them almost every other day trying to find out what was going on - they just emailed me saying my order had been cancelled! Atrocious example of customer service (can I even call it customer service?!?!).

BUT I'M NOT DONE... believe it or not... THERE'S MORE (!)

(Just to keep people up to speed - I placed two separate orders, they cancelled one without any explanation - which I've just covered, see above for reference. Here I am about to explain the situation with my other order, placed 19/1/2015 and STILL not received):

So, I waited a week (to give them the benefit of the doubt, delays can happen), and then emailed them on the 26th, 29th AND 31st, only for them to get back to me on the 31st with this:

"Hi Malcolm

Are you saying you have not received this order shipped on the 21st?

Regards"

Notice the lack of customer service yet again - no note of apology for me still having not received my item or the fact that all the reply does is state the obvious (Ive just sent 3 emails asking WHERE MY ITEM is and the reply I get is one asking if Im saying "have not received this order" (?!) and that it supposedly shipped on the 21st of Jan.

I'm shocked as a few minutes after that (after sending yet another email) I get a reply (that's gotta be some kind of record for this TERRIBLE COMPANY!), but don't get too excited, again, the reply in its entirety is as follows:

"Hi Malcolm

Unfortunately the shippers aren't back@ work till monday so we will get this dealt with then

Regards"

That's it. Again, no apology, nothing.

AND, you guessed it - I still have yet to hear back from them, and I sent two emails yesterday (which was the 'monday' referred to in the quote above, and another two emails today and havent heard anything back!)

So in a nutshell - these people took my money for two separate orders, said they would be delivered within 3 business days(which would be about 10 days ago at least!), cancelled one of my orders after 10 days(!) and I am STILL WAITING on the second order which was again placed TWO WEEKS AGO!

This has been the WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! These people are either highly inadequate at what they do or they have a complete lack of interest/empathy for the people they are actually trying to serve.

I am disgusted by them, my last email stated that now I do not even want the item, I just want my money back and even if they end up sending the item (which would be a HUGE PLOT TWIST given their M. O.) I informed them that I would be sending it back as I just cannot bring myself to give them ANY OF MY MONEY!

Oh, and somewhere in between all the emails I actually gave them a call the person who answered was again HORRIBLE at this job. I explained my situation he didnt apologise, he didnt explain anything, HE DIDNT EVEN ASK FOR MY ORDER NUMBER (! Shouldnt that be the first thing he asks for?). He basically said my order was probably cancelled because it was out of stock (this is 10-plus days after me placing the order and them confirming the order and taking my money!). I asked him if he wanted the order number to double check.he didnt. (Its probably just out of stock he says). I couldnt take anymore; I had to get off the phone before I lost all rationale as I was actually at work when I called.

Let this be a warning to any potential customers:

****AVOID TRIADS.CO.UK! STAY AWAY FROM THIS COMPANY!

THEY HAVE TERRIBLE CUSTOMER SERVICE AND DO NOT DO WHAT THEY SAY THEY WILL!

****AVOID THIS COMPANY******

***TRIADS.CO.UK IS A JOKE! DO NOT BUY FROM THEM!*****

PS

I just received what I gather to be a sarcastic email reply from TRIADS.CO.UK yesterday, I really cannot believe how poorly they treat people/their customers, there's really no need. After I closed my last email with 'No Regards', (bearing in mind this is roughly the 20th email I've sent with NOTHING being done on their part to salvage the situation) they reply with the following:

"Hi

I will check one final time with couriers if no luck we will refund you i am really sorry for this massive inconvenience & thank you for your much valued patience & understanding

Warm regards"

This company is terrible to do business with - EVERYONE STAY AWAY FROM TRIADS.CO.UK!