TreeHuggerReviews 56

Ordered a bracelet Jan 29th, still hasn't arrived despite several emails which initially weren't responded to.
Then about a month ago I received an email thanking me for purchasing a bracelet and notifying me that a tree had been planted.
I immediately responded saying I was very surprised to receive the thanks when I hadn't even received the product nor had the decency of replies to my previous emails and wanted my money back.
Interestingly I got an immediate response saying they were sorry for the delay, demand was high and the Coronavirus was having a massive impact but rest assured my bracelet would be on its way shortly.
A week or so later I received a message to say the bracelet had been shipped, then nothing.
Until today when I get a card from the post office to say they can't deliver an item as there is a customs charge to pay of £11.40, more than the cost of the bracelet!
I echo what all the other reviews say and warn people not to be taken in by this scam.
Its very sad that there are people out there preying on people's good intentions at time of crisis. I wish I had just donated to charity direct.

Please be aware this is a " for profit" business. Not a charity. Nice enough little bracelets. But very overpriced in my opinion even with the tree planting element. I've purchased very similar before from other sellers at a fraction of the price. If you take the time to look at "shipping" in their blurb it does say... May incur customs charges. I hadn't looked at that as actual shipping was included. The bracelets took ages to arrive and did so in the middle on the coronavirus pandemic. I got a card from the post office to say that I had a package to be delivered that required customs payment. I couldn't think what it was but felt I should just pay online and have it delivered. It was the 3 bracelets. I'd to pay £17.69 customs charges. And I don't even know where the trees are being planted. I'd rather have bought cheaper bracelets and donated to charity. I'll be more careful in future

Treehuggers took payment from my credit card the day I ordered from them. The email acknowledging the order said delivery would take up to ten days. Two days later I had another email saying demand was high and delivery might take a little longer. I have sent three emails to their 'support team' and not had a straight answer to any of them - they apologise, promise despatch by the end of the month... Eventually I had an email saying that my order had been despatched, but that was 15 days ago and nothing has arrived. The tracking number for the package does not work, and the email to the support team asking how long they expected the delivery to take was again evasive, all they said was that the tracking numbers often do not work. Do not order from this company.

January 28, I ordered a bracelet and still haven't received it nearly 3 months later.
When I contact them they email me very quickly with apologies but nothing happens.
Later I received a message that it would have been sent to my home address. I got a number from UPS. But they don't know anything about that. The number does not provide any information there. Now they respond as if nothing is wrong and that I have to be patient. That medical equipment takes precedence when shipping from UPS
I do not believe in it anymore. I have lost my money and I am very, very disappointed:(

Recently I was banned from their Facebook page Treehuggers because I was too critical of the delivery of their bracelets. Now it also appears that the same bracelets that Treehuggers sells for 17.95 euros are also for sale at AliExpress for a fraction of the price. $ 1.79. Who's the scammer here now? A lot of people still haven't received their bracelets after months of waiting. They respond immediately to your question where the bracelet is. That all seems very nice and customer-friendly. You will then receive a UPS code and you will receive all kinds of answers that are of no use to you. I would have loved to support burning Australia. But now it turns out that the owner just lives in Florida.
(United States) and 4 people manage the page. 2 people in the United States, 1 person in Israel and 1 person in the Philippines. No Australia, I am very curious where all that money goes.

Having purchased a bracelet from Tree Huggers to help the Koala Bears... I'm very Disappointed that after waiting 3 months for the bracelet to arrive I'm then hit with a further charge of £11.40 which I have to pay UK post office to release my delivery.
After contacting Tree hugger they said they are not responsible for this charge and it does state this in the small print!
If this is highlighted at the payment page I would not have ordered ( I wish I'd just made a donation now to a true charity)

Very Disappointed.

I ordered my bracelet the end January of this year and with each email inquiry they said they are processing it and the bracelet would be mailed out the following week. Then they said for my inconvenience, they would refund 20% of the bracelet purchase. When the refund never came they said, "from our end it shows the refund was deposited back into your account, will look into it and get back to you". Never happened. Now, they don't respond to any of my weekly inquiries. This is now going on 3 months, as it's already April. DO NOT PURCHASE FROM THEM.

I ordered two bracelets on January 26th, they kept telling me it's going to take more time and more time because they don't have the supplies. The second week of March I ask for a refund and instead they send me a certificate of appreciation for buying nothing. Then I ask for a refund again, the sent me a very obscure email saying the refunded me it would take 5-10 business days and now 15 business days later no response from them and no refund. Do not purchase from them