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TreeHugger has a rating of 1.5 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TreeHugger most frequently mention post office, royal mail and customer service. TreeHugger ranks 65th among Environmental sites.
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Do not buy from these people. They are not based in australia. They are in the US. i waited months for 2 bracelets but when they arrived in the uk the post office wanted almost £15 in customs fees. I emailed treehuggers. Was told the fee was mentioned in the small print. I asked for a refund.as i felt my items had been missold. They refused. I refused to pay the customs fee. I have very little money and had ordered the bracelets as gifts. I am feeling very ripped off. I shall do my homework with this type of thing in future.and no trees will ever be planted, i'm certain of that.it is akin to a scam!
These people are playing on our wish to help the displaced koalas due to bush fires. They are not a charity and have nothing to do with Australia! I ordered two bracelets early February and after 3 months of being told they would be dispatched "this week or next week", I received a notice from Royal Mail to say there was a package awaiting collection with an outstanding customs fee of £15.00 to pay. I reluctantly paid and collected the bracelets. Wish I hadn't bothered! Wooden beads threaded on plastic, with a few thin metal links in between, certainly not worth the final cost. Shame on you Treehuggers!
It is quite pretty and I will enjoy wearing it but having to wait over 3 months for it to be delivered, that is unacceptable. I feel they need to be honest with their customers. I received lots of emails saying it was on its way, when it obviously wasn't. But it is here now so my patience did pay off...
Have had various emails saying it was on its way. Now 3rd of May and guess what... still no bracelet. Like everyone else was very keen to donate to the tree planting scheme. I will never respond to a Facebook ad ever again. And the final nail in the coffin, another email today asking if I wanted to order more products... it would be nice if the initial product had turned up.
I ordered three bracelets from Tree Huggers on 25th February 2020 and I have just received them today. 29th May 2020. To make matters worse, I was also presented with a bill for £17.25 customs duty! This is not made clear at the time of ordering. I only ordered these to try and help the koalas in Australia but I would have rather given the money direct to a charity. My advice to anyone is - DON'T ORDER FROM TREE HUGGERS. IT IS A RIP OFF.
I ordered a bracelet at the end of January.
Reading these reviews I too thought it was a scam and put it down to experience, hoping that at least a tree had been planted to help this poor nation.
Forgot all about it, and lo and behold it arrived this afternoon and it's lovely.
Don't give up hope!
I was actually happy to support what I believed was a donation for the support of the environment in Australia after their terrible fires and loss of habitat for the wild life. Only to find out you have shipped from the USA and having to pay £14 import duty. I paid for these in January and only received to 9th May and to add insult to injury have to pay import duty.
I think it's only fair that when you advertise any item from yourselves that you warn people that they will have to pay import duty for any goods they order from you.
I would certainly not recommend anyone to buy from you and will add a comment when I see it on Facebook.
I ordered two bracelets long ago but it was before the Covid-19 appeared. So I was very patient waiting for my parcel to arrive. I finally got it two days ago, but what a surprise! It came straight from California and there was only one bracelet inside! Where's the other one!? Shall I ever receive it!? A bit disappointing because in the end I've paid one bracelet the cost of two of them...
I like a lot of people was struck by the plight of the Australian bush fires, so thought i would order two bracelets and try and do some good. They took months to arrive.
I did get a card left by my postman to pay customs of £11.40, and he delivered the package the next day... But it only contained 1 bracelet, i contacted them but received no reply, in total the cost came to £60 uk pounds, and to be honest the bracelet i received its only worth a few pound, i was suckered into believing i was doing good, in the hope that the trees were planted if nothing else. But sadly i dont think this is the case, i would have been better off giving to a charity closer to home.
So disappointed. Ordered 6 bracelets in Feb for myself, 2 daughters and a couple of birthday presents. Was told there would be a small delay of 3 weeks as everyone was so concerned about the plight of the koalas. After 6 weeks the bracelets were finally dispatched. Did not arrive. Treehuggers customer services were TOTALLY DISINTERESTED. Told me to contact the postal company myself. Finally they sent me a tracker number. This did not exist. Then they sent me another tracker number so I could still try to find my parcel myself. They basically told me it was no longer their problem as they had dispatched it. Finally I was told my parcel had a further charge to pay before Royal Mail would deliver it. This was £30! I queried this with Treehuggers, who with their usual total distain for the customer said it was quite clear on their website. I would suggest that they need to make it clearer that the customer is to be charged x10 the postage price in duty, not just say that there may be an extra charge. THIS IS MEANT TO BE A CHARITY doing good, not conning unsuspecting people. THEY ARE A DISGRACE.
Like many others I thought these bracelets came from Australia and that I was supporting the terrible fires they were having there. I obviously didn't give enough attention to their propaganda. Treehuggers I thought was more of a charity and not lining the pockets of Americans. Lesson learnt.
Founded by Graham Hill who sold it for $10 million to Discovery communications. In 2012 acquired by Mother Nature network founded by Joel Babbit and Chuck Leavell. Now know as Narrative Content Group.
TREEHUGGERS is not a charity it is American Capitalists.
Be warned! Give your money to someone who will do something good with it.
Like other reviews I paid for a bracelet as a birthday gift at the end of Jan 2020. NOT ARRIVED... however received a note for Royal Mail asking me to pay customs charge... WHAT A CON... after weeks of asking for these items (friend birthday came and went!) I now have top pay extra... I'm not bothering they can have them back. RUBBISH SERVICE AND A COMPLETE CON! DO NOT BOTHER! Make a charity donation instead.
Ordered one bracelet beginning of February, had to chase the company reference dispatch date. April 2nd dispatched no bracelet, was supposed to be a present for a friend who loves Australia. Do your research on the internet before buying anything from this company. If you live in the UK there is a huge chance you will be charged import tax as packet is marked up clothing. Loads of unhappy customers on their Facebook Site.
I ordered 2 braclets on 8th Feb nothing to date. They offered refund on one brackel nothing to date. Replies to emails but nothing done. To date no refund no bracelet. The order was placed before pandemic really hit. All they say is in transit but royal mail doesnt recognise the code.
Very disappointed I thought it was for good cause!
Like everyone else, I paid for three bracelets in good faith, three months later, no bracelets other than a card from the Post Office yesterday telling me I need to pay £17.50. I would avoid this supposedly 'caring company' at all costs!
Arrogant customer service, refuse to refund me even though the article has not left USA yet... after 3 months
After reading other reviews, I feel very silly for having fallen for all their so-called ethical ideals.
It turns out the people selling these bracelets are mainly based in the USA, not in Australia as I'd naturally thought. It's been 5 weeks since I ordered a bracelet from them and still no sign of it. That's almost a side-issue though as I thought most of the money raised would be going to the Australian bush relief. The fact is that the people who run this organisation' are making a lot of profit out of a natural disaster that killed a vast amount of Australian flora and fauna. It's sad that there are humans out there who think it's alright to profit from this. I know I couldn't sleep at night being that callous. I hope the ghosts of all those poor koalas haunt the people behind this (in my opinion) bogus company. In future I will just up my contributions to the WWF for Nature.
So after months if waiting to receive a bracelet i ordered in order to help the fires which happened in Australia a few months back ( help restore koala habitats) after multiple emails and asking for a refund, so i could donate it to a charity which i know is legit and it will actually help. After asking for a refund it finally arrived in the post a week later.
Do we know they are helping the environment when we purchase the bracelet? Anyway so the bracket finally came, great i dont think its amazing quality so i dont know why it took so long to find the "materials" its a piece of plastic holding the bracelet together which is as thick as dental floss...
Also theyre supposed to be raising awareness of environmental issues. Plastic does not decompose so why is the bracelet made from plastic...
Please just save your time, patience and money and donate the money which you are going to spend on a bracelet and donate it too a charity, please. One that will take all of your donations.
TREE HUGGERS ONLY DONATE $1 OF YOUR PURCHASE AND KEEPING THE REST! SCAMMM
Total scam. Ordered bracket 3 months ago as was touched by the borrow the Australian people and animal kingdom faced. Never felt so stupid. Bracket has never arrived and I can't even get logged into the website to check delivery. Clearly a scam. Feel very annoyed at myself for being sucked in. Never again.
Don't make the mistake I made! Do not order from this website.
I ordered my 3 bracelets at the beginning of February and they arrived today. Don't look as good as I was expecting but then I did consider the payment as more of a donation to a charity to plant trees. When I ordered I didn't realise the bracelets would be coming from the USA, I assumed I was ordering from the UK or maybe Australia, and really begrudge paying £19.73 customs charge which made the bracelets very expensive.
Answer: Total rip off. False advertising.do not buy from these people
Answer: Sometimes, but full of platitudes and promises which are never upheld
Answer: Facebook advertising with 10-day shipping, I could not find any other organisation offering to do the same. One of the bracelets was for a friends birthday in February to show her support for the koalas.
Answer: 6 months plus and still waiting, ordered January and it is now July.