TraxNYC

I ordered a Gucci Men's watch on March 23rd, my sales rep is Amy. I received a text from Paolo offering a different model watch with $150 off, which appears an attempt to pull a bait and switch I then attempted to cancel, both Amy and Paolo refused, it is now 5-13, item was shipped and appears lost/stolen. Had Amy and Paolo cancelled as requested, this would not have happened. Ive been trying to reach owner about this, was given a. Emdil address for him which there is no reply.

I ordered a Prince theme necklace for my GF, my budget is 3000 but was quoted 3200 by Pual Mazza. I found a lower price elsewhere but the item was already produced. I had called to cancel, was told no refunds, only store credits. At time of order, their refund policy was not disclosed. They claim copy rights to the item so as to dissuade me from going elsewhere, which I already have. This policy was also not disclosed. My word of advice is to shop around before buying, especially a custom order. They will deny a refund and claim copy rights to the item. In this case, its a Prince item and no way they can claim a copyright to it. They are ridiculous.