I ordered a Fendi Wallet for my GF, ordered on or around 5/26, never arrived. I reported loss/theft to Jomashop on 6/2, reps filed a USPS tracer, stating they need to trace carrier steps, where it was left, etc... This is all 100% bogus, they simply wanted get reimbursed by USPS for loss by filing a claim which would get denied, wasting time. They would not admit to this, gave varying bogus answers for trace, there is no way to trace mail carrier steps or where it was package was left at... They simply will not admit to attempting to recover loss before refunding... Needless to say, claim was denied, they then directed me to dispute charge with my bank, which I already did, suspecting they would pull this stunt. Further, reps gave three different answers when I called, the answers vary vary from tracer is still on going, claim was denied, charge back was filed and need to speak with their charge back dept... THREE different answers, even when calling days apart, last call was on Friday... I called in today, Monday, reps revert back to script of saying claim denied... The rep on Friday, Faith, stated she saw no note about a charge back and claim was still in process... From past experience, I should have stayed away, Jomashop is one of the only companies selling this item, I took a chance and regret it. STAY AWAY"