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Travelzoo has a rating of 2.1 stars from 219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Travelzoo most frequently mention customer service, credit card, and fine print problems. Travelzoo ranks 222nd among Travel Search Engine sites.
This company responds to reviews on average within 2 days
No positive highlights yet
I would highly recommend a visit to this lovely and interesting house with beautiful gardens. Staff are very friendly and welcoming. The coffee shop has a good choice of tasty hot and cold food. The coffee and cakes are so delicious. Lots of comfortable seating outside on the terrace to enjoy your food with gorgeous views of the gardens. I intend to visit again soon bringing some more friends to enjoy it too.
We were scammed by a travel agency called Utovacation that travelzoo repeatedly recommended as top deal. There is a reddit chain regarding Utovacation being a scamming agency and people have tried to tell Travelzoo to stop recommendation them, but it continued to do so. Which I had read the reviews and reddit earlier. I didn't do any research on the travel agency since it was recommended repeatedly by travelzoo.
I wrote my review after a very stressful day trying to cancel travel plans. Travel zoo reached out to me and when I explained the situation and reason for cancellations they actually gave me a full refund, which I was fine with a credit too. I still want to make the trip, but due to the health hazards with coronavirus, it puts my more fragile health in jeopardy. I want to say thank you for travel zoo for the special consideration.
To those booking, proceed with caution, but that's with everything these days and read ALL the fine print. Travel zoo completely redeemed themselves and I plan to use them in the future again.
When booking using the site, it says that reservations can be cancelled even claim "book now cancel later", what they dont tell you is that it is only if you cancel more than 30 days before your travel date. Anything closer to the reservation date is charged full price. I called 21 days prior to travel, and can not cancel, get a partial refund, change dates or anything. Will be charged full price for a hotel I can't go to. I will never use this site again.
Use at your own risk.
We have had great experiences with many Travelzoo bookings for hotels and meals. We had one very bad experience with a Vietnam tour package advertised through Travelzoo but the shifted in the booking to the tour company, Intertrip, with its website and agents. That was a problem. Buying a vacation package with the plane schedule determined later by the tour company means trusting the company to make a reasonable choice of tickets. Intertrips did not. Our return trip required a short early morning flight from Hue to Saigon, then a 12 hour airport stay, then an overnight flight to Tokyo, then a second 12 hour airport stay, then a second consecutive overnight flight to California. People traveling to Asia often lament the 16-20 hour trip home but Intertrips actually SCHEDULED us for a return ordeal of nearly 40 hours. I will still use Travelzoo but not companies they may have on their website and certainly not Intertrips.
Hello Donald,
We are very sorry you had a poor experience using Travelzoo for your Vietnam Tour Page.
We always try to provide our members with the best deals and with the best value. We would love to hear more about your purchase so we can create a better user experience.
Please contact our Service Team at 1-877-665-0000, 24 hours a day, or via email at support@travelzoo.com.
Thank you for being a Travelzoo Member!
Sincerely,
Liberty
The Travelzoo Team
We booked a fantastic hotel at Travelzoo at a great deal! Stayed three nights and room was luxurious and comfortable! Staff very friendly and helpful. Smaller pool and jacuzzi. Great restaurant and bakery too!
Hello Gabrielle G.,
Thank you for taking the time to share your great feedback. We are thrilled to hear you enjoyed your stay and your experience. We hope you continue to find as well as take advantage of more great deals from Travelzoo. As always, thank you for being a Travelzoo member.
All the best,
Mary
The Travelzoo Team
I recently purchased a deal from Travelzoo. The hotel the deal was for however decided they were not going to honor the deal. I called Travelzoo who said they would look into this and get back to me either with a resolution or issue me a refunded. I was of course assuming it would end up being a refund bt sure enough, the next day they emailed me and had the Director of Sales from the hotel contact me and honor the deal.
That is wonderful customer service! I will definitely recommend Travelzoo to friends!
Hi Jenni H.
We are delighted to hear that we provided you with great customer service. Our members are our number one priority. Thank you for sharing your experience.
If you are looking for nice package deals with decent prices, this is the place
Another flash travel deal site. The deals seem pretty good. But, you must act fast because a lot of times they will sell out quickly.
We have purchased three deals from travelzoo. All were good deals.
My wife and I stayed at this B and B Sept. 13 to 15,2015.
The island where President F. Roosevelt spent many years during his younger days is delightful. Nearly half of the island is dedicated to the FDR International Park and the Canadian Provincial Park. There are many walking and biking trails and a non-working but renovated lighthouse which sits on a small island separated by a narrow stretch of water and during low tide offers the way to walk across to the lighthouse.
There are but three restaurants and a small grocery store plus a gift shop.
This B&B is delightful and is situated on a bluff facing west across a channel toward Lubec, ME.
There aren't many choices for accommodations and this appears to be the most desirable.
An interesting tourist attraction is the Tea with Eleanor hosted by the FDR Visitor Center. Free tickets to the event may be obtained at 10am, and only 20 are given out for each of two performances daily. Tickets may be reserved in advance for a fee $12.
Be Informed that this is an old house and floors creaked! In addition, once breakfast is done, there are no refreshments - coffee, tea or soft drinks and inspite of British influence, no High Tea at 4pm! Oh, also, this Owen's house does not provide a hairdryer, shampoo, conditioner or bath soap. Would we stay there again, I doubt!
Remember to take your passports.
Hi P T,
Thank you for sharing your experience with us. We appreciate your feedback and have forwarded it on to our Deal Experts. Our members are our top priority and your feedback helps us improve our services.
Discount Airfares Hotels and Package Holidays
This hasn't been reviewed for a while. Click through to the country of your choice. You can sign up and Travelzoo will email you a weekly top 20 special deals for that location. They cover North America, UK, France, Germany, Spain, China Australia and Japan.
It might be long haul tickets, weekend breaks, hotel overnights or ocean cruises. Whatever, the prices are usually pretty good.
Worth a look.
http://www.travelzoo.com.
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Hello Sebby,
Thank you for your feedback!
I am very happy to hear our team was able to get your reservation cancelled without penalty. I will be sure to pass your feedback along to our Deal Experts.
Thank you,
Elicia