- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I wrote my review after a very stressful day trying to cancel travel plans. Travel zoo reached out to me and when I explained the situation and reason for cancellations they actually gave me a full refund, which I was fine with a credit too. I still want to make the trip, but due to the health hazards with coronavirus, it puts my more fragile health in jeopardy. I want to say thank you for travel zoo for the special consideration.
To those booking, proceed with caution, but that's with everything these days and read ALL the fine print. Travel zoo completely redeemed themselves and I plan to use them in the future again.
When booking using the site, it says that reservations can be cancelled even claim "book now cancel later", what they dont tell you is that it is only if you cancel more than 30 days before your travel date. Anything closer to the reservation date is charged full price. I called 21 days prior to travel, and can not cancel, get a partial refund, change dates or anything. Will be charged full price for a hotel I can't go to. I will never use this site again.
Use at your own risk.
Hello Sebby,
We are very sorry for any confusion this may have caused.
All policies regarding cancellation are provided on the page prior to completing your booking to advise how long your reservation is cancellable. By completing your booking you have agreed to the terms of service and terms of sale for your booking. Any cancellations penalties are handled by the hotel directly, and are set at the time of booking.
If you would like to discuss further of your cancellation and policies, please contact our Customer Service Team directly at 877-665-000. We have agents available Monday through Sunday, 9 am to 9 pm ET.
Thank you,
Elicia
Sebby H.'s review of Travelzoo earned 15 Very Helpful votes
Sebby hasn’t received any thanks yous.
Sebby doesn’t have any fans yet.
Sebby isn’t following anybody yet.
Empty.
Hello Sebby,
Thank you for your feedback!
I am very happy to hear our team was able to get your reservation cancelled without penalty. I will be sure to pass your feedback along to our Deal Experts.
Thank you,
Elicia