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Can you please tell me what happens if I buy a voucher from Travelzoo but as my wife and I can only really use the overnight offers at the weekends, what happens if there is no availability at the hotel? Do we lose the money we have paid for the voucher as we can not use it? Thanks in advance.

asked by Martin F. on 10/11/15

5 Answers
Thumbnail of user travelzooc

Hi Martin,
Thank you for your inquiry. Here at Travelzoo, we have a 7 day refund policy. If you purchase your voucher, contact the hotel to make your reservations and find out they do not have availability for your dates; you can contact us for a refund or self request your refund online.

If you have any other questions, please feel free to call our Service Team at 1-877-665-0000 Monday through Friday 9 AM to 9 PM EST. We will be happy to help!

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Thumbnail of user connieq1

I've never had a problem getting a refund from them, but I only buy vouchers that say they are refundable

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Thumbnail of user donaldl23

I had a bad experience with them and will not buy from them again

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Thumbnail of user irisa5

Book directly with the hotel. Don't book with travelzoo.

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Thumbnail of user walterp13

Have you thought about contacting Travelzoo directly or is that beyond you mental capacity to do so?

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