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From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far, so good! Nothing really to describe. You're a first for me so we'll see how this goes.
Held my reservation for future use after selling my tickets to the highest bidder. Deceitful email after email with unrealistic promises.
These company changed my tickets several times and told the airline to hold my ticket for future use. They will take you back and forth when you call for updates. I had to spend £20 to call the airline by myself to find out what was going on and why was the ticket I bought 7 months ago was being messed with. The lady who was handling my booking was Sofia and was full of lies.
I would say very unreliable, DECIETFUL and unprofessional with their customers.
PLEASE AVOID
It was an Easy process to make reservation and was very quickly.
Things went as they should've. Pleasant experience thanks
Good morning,
Thank you for getting back to us with such splendid feedback as your words make it more meaningful for us to serve you the best we could ceaselessly.
Kind Regards
TravelUp Team
I had my first flight cancelled and at last the team assisted me with new schedule of my flight
Good morning,
Thank you for getting back to us with such splendid feedback as your words make it more meaningful for us to serve you the best we could ceaselessly.
Kind Regards
TravelUp Team
Despite numerous emails, calls and letters we have NEVER received the refund that we were entitled to and were advised we would receive in November! AVOID - THESE ARE DISHONEST PEOPLE - VERY POOR SERVICE AND I WILL CONTINUE TO POST MY REVIEW IN AS MANY PLACES UNTIL I RECEIVE A RESOLUTION.
Good morning,
Thank you for reaching out to us and sharing your concern. We profusely apologize for this unpleasant experience that you had to face and shall make sure to pass your feedback on to our management team working closely for such episodes.
Kind Regards
TravelUp Team
I am very upset that my date changed and I didn't know it! I was supposed to be in Daytona this weekend now I don't have a room! Not happy. My cell is *******4172 if anyone can fix this problem this site is a joke! No one can answer a call!
Good morning,
We profusely apologize for the upsetting experience you had. If you have any concern and you are looking to get it addressed, please do call us on either 0118 955 6400 or 0203 771 3074. If you cannot wait on the line to speak to our admin team, please email us at admin@travelup.com.
Kind Regards
TravelUp Team
Very easy process and the prices were great! I was able to book the resort of my choice.
Good morning,
Thank you for getting back to us with such splendid feedback as your words make it more meaningful for us to serve you the best we could ceaselessly.
Kind Regards
TravelUp Team
I literally booked my room at the lobby after speaking to front desk regarding rates. Saved about $500 off their standard rates for a long weekend stay at the Encore in Vegas. Room was confirmed immediately and I was able to check in 2 hours early.
Good morning,
Thank you for reaching out to us with your words of appreciation. It adds more value to our collective efforts of serving you consistently best and learning from the experiences you share with us. We are looking forward to assisting you with all your future bookings with us.
Kind Regards
TravelUp Team
I had a reservation for 3 preferred club rooms, I amended my reservation to 5 people vs 6, still 3 rooms, I asked if 5 people would make a price difference, they emailed back and said it was 228 dollars less, sent me a link to pay the new price, what they did not tell me was they downgraded me to premium rooms NOT preferred, I emailed within 24 hours, no answer, called and was informed, sorry you agreed by clicking the link, it was right there in black and white, we cancelled your rooms and amended your booking. Total bait and switch, now I have 5 people in premium rooms NOT preferred and it will cost $900 to get preferred rooms.
Good morning,
Thank you for reaching out to us and sharing your concern. We profusely apologize for this unpleasant experience that you had to face and shall make sure to pass your feedback on to our management team working closely for such episodes.
Kind Regards
TravelUp Team
I am trying to get my voucher to print off and it will not have contacted you several times and I'm getting no response. Very frustrating.
Simple, straightforward, and great pricing. Will definitely look for travel up in the future.
Good morning,
Thank you for reaching out to us with your words of appreciation. It adds more value to our collective efforts of serving you consistently best and learning from the experiences you share with us. We are looking forward to assisting you with all your future bookings with us.
Kind Regards
TravelUp Team
This was my first time encountering TravelUp and I was amazed by the deep discount offered compared to other travel sites ($86/night vs $127/night). This raised my concerns for legitimacy, but I proceeded with the booking. I then noticed that the $86 price was for a "standard" room when all other sites only listed rooms by bed size (king, queen, etc. and the number of beds in the room), and none of them listed a "standard" room as an option. Other room/bed options on the TravelUp site were at the same $127 that other sites advertised. Since it is only me who is traveling I accepted the "standard" room but have no idea what the room/edding will be?
Your guidance as to the room/bedding accommodations would be appreciated.
Regards, Tom (*******@pobox.com)
Good morning,
Thank you for your kind feedback. Our team is working relentlessly to make your experience truly worthwhile for all your upcoming travel plans ahead.
Kind Regards
TravelUp Team
Very helpful and accommodating in every way. Responsive and delightful agents. I had a good experience.
Good morning,
Thank you for reaching out to us with your words of appreciation. It adds more value to our collective efforts of serving you consistently best and learning from the experiences you share with us. We are looking forward to assisting you with all your future bookings with us.
Kind Regards
TravelUp Team
Change or cancel fee from when you made booking? No toll free #, can't speak to a person. Will think twice before I would use you again.
Good morning,
We apologize for the dissatisfactory experience you had. Thank you for taking your time out and notifying this to us. We will certainly pass your feedback on to our management team.
Kind Regards
TravelUp Team
Terrible - this "package deal" is more of a hassle than anything I've experienced and not worth the "cost savings" as it cost me ALL morning on the phone trying to change my trip yesterday, subsequently cancelling completely today - another 2 hours on the phone. You make it IMPOSSIBLE to understand your people when they speak, the call quality is AWFUL and I'm annoyed.
Good morning,
Thank you for reaching out to us and sharing your concern. We profusely apologize for this unpleasant experience that you had to face and shall make sure to pass your feedback on to our management team working closely for such episodes.
Kind Regards
TravelUp Team
We didn't travel yet, but so far so good. The price for the hotel was unbeatable, so we'll see how it goes and leave more feedback afterwards.
Good morning,
Thank you for your rewarding words of appreciation, we are exceedingly happy to know about your travel experience with us. We shall definitely look forward to serving you repeatedly for all your future travel arrangements with us.
Kind Regards
TravelUp Team
Booked 3 flights but noticed within 15 hours dates were wrong called and told it cost more to move flights than flights cost advoid these morons like the plague
Good morning,
We apologize for the unpleasant experience you have had. Thank you for taking your time out and notifying this to us. We will definitely pass your feedback on to the management team.
Kind Regards
TravelUp Team
I am happy with the price. I am taking my 3 granddaughters to Disneyland.
I do not know your company... it seems too good to be true.
I hope all goes well for our adventure.
Thank you
Good afternoon,
Thank you for getting back to us with such splendid feedback as your words make it more meaningful for us to serve you the best we could ceaselessly.
Kind Regards
TravelUp Team
Very bad hotel. Elite hotel in taksim istanbul was not 5 star hotel. Why do you advertise it as 5 stars? Why do you lie to your customers?
Very bad, old disgusting, smelling, molding, motel. Not a hotel.
Good morning,
We apologize for this unpleasant experience you had as you found service offered was not as expected. We will pass your feedback on to the management team. If you wish to discuss this further with the team, please email us at hotels@travelup.com admin@travelup.com.
Kind Regards
Travelup Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening,
Thank you for your valuable feedback about our products and services. We continue to keep improving so that we can maintain the excellencies in our services.
Regards,
Travelup Team