TravelJunctionReviews 60

Bait and switch. Fraudsters. Liers. That's what Travel Junction is all about. I'm adding my voice to the hundreds of others who've used Travel Junction before, warning everyone to: STAY AWAY OR LOSE YOUR MONEY. They bait you with a cheap price, charge your card, only afterwards to call you that the "fare has changed" and "you must add $____ amount of dollars or forfeit your money." They give you this twisted explanation why they cannot refund you for not honoring their price. Simply scoundrels. Don't believe their robotic response to this review. Just stay away.

The prices were good and their website looked legit. After booking 4 tickets, I was presented with a "booking reference" page. It looked legit, but what caught my attention was seeing the following: "Your booking is under process of Airline confirmation. Please accept our apologies for the inconvenience. For more information please call our customer care team for further information on *******080" Something about that didn't seem right. Then I looked online to see if there were any scams reported. What I saw made me feel nauseous. I phoned the travel junction number and only got an extended "on hold". I then phoned United Airlines to see if a booking had actually been made. No, nothing. The next call was to my bank to block the transaction. Luckily nothing had been charged yet, but I had my credit card re-issued with a new number. Better safe than sorry.

After hours of searching I found a great deal with Travel Junction. I booked the flight. Was sent a confirmation page but no confirmation number.
I then receive 2 emails and a text stating that I had to call from the phone number I listed on the flight.
I call and as soon as the agent started speaking I knew it was a scam. While she is talking I am locking my debit card.
She proceeds to go over the itinerary. When she gets to my return ticket she tells me that the airline canceled that flight and I can just get a one way ticket because my departure was confirmed.
I said. What do I look like getting a one way ticket to Africa when I am only going for a visit. She then tells me she can change my returning ticket but at a fee. I would have to pay the difference.
Needless to say the card was already locked. And she was told all about her scamming ways and the company she works for. I threatened legal action as I told her my call was being recorded. She told me at that time my call was too. So I told her to kiss my $#*!. She said I can't handle you speaking to me so I am disconnecting the call.
Don't use these people. I read up on them after that things what they do. Or the tickets won't be valid at the airport ect. I'm glad I caught it in time before charges were applied and the fight with the bank.
Trust pilot isn't showing the negative on this company. Do your own research.
I ended up booking the exact flight via Priceline.com who I have used always in the past and never had an issue. My loyalty is with Priceline from now on
Getting a new debit card from the bank today.

I booked an inexpensive ticket by BA - operated by AC. First of all after putting in credit card info, there was no way to review my purchase, it immediately charged my card and I received a page of confirmation with such few information, it seemed odd. Minutes later I received a call and e-mail letting me know that my flight is full, and they can put me on an AC flight for extra $300. I told him I am already on a flight operated by AC. He was very rude when I refused to send another $300 for this sketchy business, and told me without paying extra "good luck showing up at the airport".

Booked a flight to New Zealand at a very good price. Next morning phone call to say that the return leg was not available anymore. Could go standby or book a different with a different airline for $500 more. We refused and were told that the charge would go thru as there was no refund. We refused the other flight and fortunately never heard from them again. The second flight they were offering was higher than what I could book directly with the airlines. Such a dishonest company. DO NOT DEAL WITH THEM. Look at reviews and the following comments. They make no sense,

This is a bait and switch company. I just bought a ticket for my wife and later said that they can't honor that price anymore. Advertise price was $545.38 and went up to $959.87. I have to pay a $125 cancellation fee if I wanted to cancel it.

Disappointed after-sales service, this agency only cares about selling the ticket. I had my flight time rescheduled by the airline and I was informed by the agency about six months before, but there was an impediment to keep the trip with the new time and when I tried to contact the agency, it took more than 24 hours to get a return and not effective because they answered out of date and claimed that I couldn't get a refund when cancel the flight. I never asked for cancellation, I asked for reschedule and possible dates but the service did not finish. It's more difficult to negotiate by message, although they say that there is an on line way to speak with them, it doesn't work, I have spoken to three different employees and all of them did not finalize the conversation.

BEWARE. Unfortunately I cannot give them minus score. They advertise lower price and then five minutes later they call you to tell you that this price is not available and try to sell you the same ticket at a much higher price. Happened to me and my son, twice in the same day with the same scam story. They will tell you that you cannot cancel and they will not refund your money that you paid and you must pay the difference to purchase the higher price ticket or lose your money. BIG SCAMMERS. You have been warned, stay away.

Price rises 25% or more when trying to book due to "demand change" but Opening new incognito tab gets you the original cheap price. Repeatable and consistent sam

Booked ticket online last night with Travel junction.payment was taken by Travel junction. I got an email this morning stating that ticket hasn't been confirmed as they didn't receive the payment. It was £483 now ticket has gone to £800. So it clearly understandable ticket has been sold to who paid more money.
Worst part is their staff has no clue what they are talking about. When you are asking them a question, they are answering completely different.
Made a mistake by using this company. Rating on sky scanner was 3.53. No wonder people have given such poor rating.
Don't even think its a proper company. They are doing scams. Will be escalating all relevant authorities.

I bought my tickets without issue. The problems started when I needed to change my flights due to a changed cruise itinerary and they quoted me a £1,100 fee just to rebook ONE flight (the original fee for both tickets was about £500).

Because other companies were offering far cheaper tickets than that, I went there with a different company only to find out while on said flight that my original return had been cancelled by TravelJunction, and they didn't even email me about it. No refund. No discount on a future purchase. Nothing.

That was when I had a long exchange with the customer services, and the word 'awful' is a tragic understatement. I had to call them up four times because the first three operators, upon hearing of my issue, and upon me telling them I was starting to have an anxiety attack just hung up.

They just hung up on me. I have experienced bad customer service before, but this is so bad, it has to be intentional. There is no way such an abysmal customer service team can exist and the higher ups not be acutely aware of it, and fine with it.

Simply, this place isn't worth the discount. Buy direct from the flight companies for a slightly higher price. Use 3rd party sites like this and you'll regret it sooner or later.

Booked a flight to Washington in August for November. After a lengthy booking process I received a confirmation. Unfortunately a day later I was told the flight I booked was no longer scheduled to fly. This information was factually incorrect. What I believe happened is that they confirmed a flight they didn't have any seats for. They offered an alternative which wasn't acceptable for me. I asked for a refund. I had to accept an admin fee despite the time I waisted with this cowboy outfit but had no option. I was told the refund would take 7-8 weeks at a maximum to process. Why 7-8 weeks is beyond me. It's been 9+ weeks plus and still no refund. How is that possible? Have you ever heard about a 8 week refund process to a credit card? I dealt with Nick Johnson, Oscar Jackman and Nicki Jones. One less competent than the other. Very disappointing and bordering criminality. It's just sad they feature on Kayak which one would think would vet their agents.

Stay away from travel junction, they are a fraud company,...they sell flights that are not available and then try and charge you more...this company needs to be shut down,...check out online reviews

Scam artists. Advertise a flight at one price to get your details before increasing price a lot (sometimes double) when you go to book. Then they phone/whatsapp you to offer a 'special deal' which is less than it appears to have increased by but still +£300 on the advertised price. They say "the airline has increased the price" but still advertise the lower one to try the hard sell on you - even doing it now, several hours after the "price increased". A full on con. Shouldn't be allowed. BEWARE + AVOID.

I booked ticket twice and both times they didn't issue ticket and threated me to buy on higher price and pay the amount otherwise they will charge from card, its financial fraud, i have complained not only to bank but also to FBI this company should be banned for doing business and forcing customer to pay for cancellation

Total scam! They offer you a cheap rate, then tell you it was not confirmed by the airline. Then they said it is impossible to cancel your reservation (the one that was not confirmed by the airlines). They imitated they are transferring your call to the airline, but that is one of their team. That person that was pretending to be a Lufthansa representative told me, that my reservation can't be cancel before the date of my return from the trip... can you imagine that?!?!? I had to close and replaced my credit card.

Found this site after a skyscanner search. I was a bit concerned at first after reading some of the reviews.
However, I started an online chat to check a flight price and availability - I always request a transcript as evidence of it. The price was the best Id found and was almost £200 cheaper. After asking the agent how long it would take to get ticketed, I decided to book it. The agent "Aaron" took my details, emailed over the booking. I confirmed it and then made a CC payment. Literally while we were still text chatting it was ticketed. Took less than 10mins. I immediately checked the airline booking code and it was all in order.

Id definitely use Travel Junction again. Its been a wary week this week as i got my fingers burnt with another ticketing agent to which I'm awaiting a refund after a ticketing no show. However my experience with TJ was very good. I fly regularly on the same airline and the agencies pop up and down all the time. I have to say, from my own experience I cant fault the whole experience. Some useful pointers - Always conduct a text chat. Never fill in the websites booking proforma. Ask the agent to send confirmation details incl the price. Pay by CC thereby affording S75 CCA protection. Request an online chat transcript. I've noticed over the last 4 years of booking flights through multiple agents that some do try the classic bait and switch technique.advertising lower fares, taking the booking via their online webpage then immediately calling the passenger to request more money. Its happened to me twice now. One time for an additional £60 the other for over £200 on a biz class fare.

Some agents use the excuse that it may take 48hrs to ticket. Which in 2023 is nonsense. Fully automated processes and it should happen virtually instantly. Bonafide agents use a world wide real time central booking system/software so there are no excuses. If you dont get the ticket within 2hrs. It should cause alarm bells to ring.

Anyways. I have to say that Travel Junction came up good. Top marks for efficiency service and price. Id recommend them based on my own one time experience.

Date of experience: 12 September 2022

Worst travel company I have ever dealt with. Booked with them for my infant son - arrived at the airport only to be told they had booked my son on a flight with BA whilst his Mom and I were on the Qatar flight. Spent 60 mins with them on the phone only to be told TO BUY MY OWN TICKET FOR MY SON, even when I had paid travel junction for the service.

On the return leg they also failed to update the details correctly after emailing us multiple times on our holiday.

Try and add a canned response to this review my booking ref is XP*******.

I will NEVER ever use this pathetic excuse of a travel agency ever again and I hope other people dont either.

An Extract from my whatsapp conversation with them:

[11:51,3/20/2023] +44 7981 *******: kindly wait for some time
[11:51,3/20/2023]: Why is this happening?
[11:51,3/20/2023]: I have paid 500 for this extra ticket and they are saying it's not valid
[11:51,3/20/2023] +44 7981 *******: he is on conference call with Airlines
[11:51,3/20/2023]: I have 30 mins left to board the flight
[11:52,3/20/2023]: They are sayying you have booked a BA flight and not a Qatar Flight?
[11:52,3/20/2023]: Why are they saying that?
[11:52,3/20/2023]: My son is 2 months old
[11:53,3/20/2023]: They are refusing the ticket you have booked for me. My wife and my son.
[11:53,3/20/2023]: I have paid in full
[11:57,3/20/2023]: I am now in the line and they say the ticket is not valid
[11:57,3/20/2023]: Please we need help to fly today
[11:57,3/20/2023]: What is going on?
[11:59,3/20/2023]: The flight leave at 14:00 and we need to checking and go through security
[12:00,3/20/2023]: What is going on? Please tell me
[12:00,3/20/2023]: This is not right
[12:10,3/20/2023]: Must I just buy a ticket my self? I need to know
[12:11,3/20/2023] +44 7981 *******: please allow me 10 minutes, they have just put me on hold
[12:11,3/20/2023]: I don't have time now
[12:11,3/20/2023]: They are closing the ticket time
[12:11,3/20/2023] Sage: What must I do?
[12:12,3/20/2023] Sage: What must I do?
[12:13,3/20/2023] Sage: What must I do?
[12:14,3/20/2023]: Booked on a ba flight for my son totally different flight at 2:05.
[12:14,3/20/2023]: From me
[12:14,3/20/2023]: And wife.
[12:15,3/20/2023] +44 7981 *******: please buy a new ticket as of now
[12:15,3/20/2023] +44 7981 *******: we have got the same confirmation from carrier that there are 2 flights leaving at the same time which has caused this trouble
[12:15,3/20/2023]: Are you going to fix the return
[12:15,3/20/2023] +44 7981 *******: yes
[12:16,3/20/2023]: When?
[12:16,3/20/2023] +44 7981 *******: because i do not want you to be no-show for the current journey
[12:16,3/20/2023] +44 7981 *******: just on call with BA
[12:16,3/20/2023] +44 7981 *******: they are getting it done for the return