Chen y.

I had the same experience as most of the people here. They were trying to sell us last minute tickets that the check in counter has closed. When I realised that there is no way to check in, I decided not to proceed with the payment but they had taken my credit card details. They charged us £300 for cancellation. Amex blocked the first few transaction but eventually they went through. The terms and conditions were then emailed to me, pretending that I have accepted those terms and conditions. These are bunch of low lives who build their business model of getting people's money by charging them cancellation fee.