Worst travel company I have ever dealt with. Booked with them for my infant son - arrived at the airport only to be told they had booked my son on a flight with BA whilst his Mom and I were on the Qatar flight. Spent 60 mins with them on the phone only to be told TO BUY MY OWN TICKET FOR MY SON, even when I had paid travel junction for the service.

On the return leg they also failed to update the details correctly after emailing us multiple times on our holiday.

Try and add a canned response to this review my booking ref is XP*******.

I will NEVER ever use this pathetic excuse of a travel agency ever again and I hope other people dont either.

An Extract from my whatsapp conversation with them:

[11:51,3/20/2023] +44 7981 *******: kindly wait for some time
[11:51,3/20/2023]: Why is this happening?
[11:51,3/20/2023]: I have paid 500 for this extra ticket and they are saying it's not valid
[11:51,3/20/2023] +44 7981 *******: he is on conference call with Airlines
[11:51,3/20/2023]: I have 30 mins left to board the flight
[11:52,3/20/2023]: They are sayying you have booked a BA flight and not a Qatar Flight?
[11:52,3/20/2023]: Why are they saying that?
[11:52,3/20/2023]: My son is 2 months old
[11:53,3/20/2023]: They are refusing the ticket you have booked for me. My wife and my son.
[11:53,3/20/2023]: I have paid in full
[11:57,3/20/2023]: I am now in the line and they say the ticket is not valid
[11:57,3/20/2023]: Please we need help to fly today
[11:57,3/20/2023]: What is going on?
[11:59,3/20/2023]: The flight leave at 14:00 and we need to checking and go through security
[12:00,3/20/2023]: What is going on? Please tell me
[12:00,3/20/2023]: This is not right
[12:10,3/20/2023]: Must I just buy a ticket my self? I need to know
[12:11,3/20/2023] +44 7981 *******: please allow me 10 minutes, they have just put me on hold
[12:11,3/20/2023]: I don't have time now
[12:11,3/20/2023]: They are closing the ticket time
[12:11,3/20/2023] Sage: What must I do?
[12:12,3/20/2023] Sage: What must I do?
[12:13,3/20/2023] Sage: What must I do?
[12:14,3/20/2023]: Booked on a ba flight for my son totally different flight at 2:05.
[12:14,3/20/2023]: From me
[12:14,3/20/2023]: And wife.
[12:15,3/20/2023] +44 7981 *******: please buy a new ticket as of now
[12:15,3/20/2023] +44 7981 *******: we have got the same confirmation from carrier that there are 2 flights leaving at the same time which has caused this trouble
[12:15,3/20/2023]: Are you going to fix the return
[12:15,3/20/2023] +44 7981 *******: yes
[12:16,3/20/2023]: When?
[12:16,3/20/2023] +44 7981 *******: because i do not want you to be no-show for the current journey
[12:16,3/20/2023] +44 7981 *******: just on call with BA
[12:16,3/20/2023] +44 7981 *******: they are getting it done for the return

UPDATE: Travel Junction actually canceled the charge! I'm astonished. I think it's because I told them I was making a complaint on the FBI Cyber Fraud website. To others that have scammed, this is what I recommend: (1) make a complaint with the FBI here: https://complaint.ic3.gov/. (2) Make a complaint with the UK Action Fraud here: https://reporting.actionfraud.police.uk/login (3) Report a Scam in the UK: https://www.citizensadvice.org.uk/consumer/scams/reporting-a-scam/ (4) Contact the supposed associated organizations those logos they are using on their website and tell them that they scamming you, which are IATA, ARC Accreditors, CLINK UK & Ireland, and ATOL (5) write reviews on yell.com, Trustpilot.com, 192.com, etc. (6) write to KAYAK to tell them to remove them from their website. Best of luck getting your money back.

PREVIOUS REVIEW:
---
Travel Junction is a scam travel service. I found a price on KAYAK and then booked it on Travel Junction. I received an email that looked like a confirmed travel itinerary with, in block letters, "ONLINE BOOKING ACKNOWLEDGEMENT FOR FLIGHT", a full itinerary, and a notice for charging my credit card, even a confirmation number and everything.

Then, they contacted me to tell me everything was fine, they just needed to verify my card details... strange since they had already charged me! They then told me in a very long WhatsApp chain that used all the most obvious tricks to de-fraud that "through no fault of their own" the flights were now "unavailable" and it would cost me 500 USD more to book virtualy the same flights! I said no I wanted a refund. Therein started the most absurd and fradulent converastion you can imagine. They said they could give me a "rebate" for 50 USD so it would only be 450 extra dollars to book. I said no I want a full refund. They used delaying tactics, they played on my sympathies, they treated me like an idiot to try to explain to me why they were not canceling the 600 USD they had already charged me. "Ma'am, how many times do we have to explain your banking policies to you". They were trying to say it would take 10 days to appear in my account. Total lie. By then, I had been on numerous calls by then with my Bank who had already assured me that the *second* Travel Junction canceled the charge it would end up bank in my account.

The crazy thing to me is that I have documentary evidence of all of this, and they seem to know that they will basically not get caught because of how difficult it is to catch scammers, and they appear to be concerns and working on the case and act like a legitimate business. But, if I can keep just one person from buying a ticket through this horrible company that has cost me 600 USD, then I guess that's something.