TravelHouseUK

I have been using travelhouseuk since 2017 and since than i am with their agent Mr. Harris. I always been delivered 1st class service. I even have asked for last minute flight and he never disappointed me. Goes an extra mile to help out his clients. No hidden charges, no fishy dealings. Big thumbs up for him. Always recommend travelhouseuk and use Harris if possible to have a great service. Best of luck and Happy new year to team travelhouseuk.
Cheers

Marcus was able to secure my daughter's ticket on the same flight as her sister who had booked way before, despite late request. We're so grateful to Travel house for the good public relations from their staff like Marcus

What a an amazing service we received from Marcus. He is always very friendly and professional, he helped us through our parents flight booking process to UK, Even when flights from Southern Africa were grounded due to Omicron he advised us on what to do. I will surely recommend this agent to others.

My husband and I would like to say thank you, again to amazing Marcus for his excellent customer relationship. We were not able to travel as initially booked and Marcus helped us reschedule our travel with no much hassle. We are happy and will continue to use Travelhouse services because of staff members like Marcus
Thank you
Sharon and Charles

I have had no regrets since I started using Travelhouse for all my trips. Marcus has been of great help since. It's an excellent travel agency. I have recomended the travel agency to my friends and family

A big thank you to JAMAL WOODS for assisting me with my Holiday Flights back to Philippines. He was very helpful and patience. He has got a good customer care attitude.
Thank you again, he is a good asset to the team!

Travel agent failed to adequately inform me of changes to my return flight to the UK. As a result, I missed my original flight (only found out on arrival at the airport) and ended up stranded in Accra with little to no help from the agent upon making them aware.

In terms of feedback, please in future inform people of flight changes via email and not only whatsapp, especially when a preferred contact method has not been stated by the client. I was in Africa and so not using my UK phone number! Therefore huge assumption on the part of the agency to expect me to be contactable from my UK number. Had the travel agent taken the proper steps to inform me via official means (via email or by more than once contact method) this mess would not have happened!

Currently in the process of trying to get my money back for the return flights I had to purchase due to their negligence! I have called everyday since my return to the UK and still yet to hear from anyone despite it being almost a week since the incident! I have also sent customer service an email at the recommended email address and NOTHING!

BE CAUTIOUS. I booked with this agent because it appeared to offer the cheapest flights via Google Travel. Immediately after booking, I became concerned about the seat selection and requested cancellation even before receiving the ticket number. They assured me that I could select seats on the airline website right after receiving the ticket. However, I later discovered that my fare plan doesn't allow seat selection until check-in. This is a significant problem, especially since I'm traveling with a small toddler, and sitting apart is not ideal.

To add to the frustration, the amount I paid aligns with the upper-level class, and the discrepancy in fare plans, along with the additional +100 charge from the airline website.
Despite multiple calls expressing my concerns, they insist it's non-refundable. When I mentioned exploring the next steps, they promised to call me back but have yet to respond.

This company not only doesn't offer cheaper prices, but also operates by using deceptive methods to extract more money from customers and refusing refunds. BE CAUTIOUS!

Absolutely rubbish service. I hooked a flight through Travelhouseuk to Zimbabwe. They advised me to use Qatar Airlines. On arrival at Gatwick Airport I was informed I was only flying as far as Doha. I refus3d snd showed proof of my ticket. A d was told no I would need to sort my ticket in doha. Arriving doha at 11.30pm I waited two hours truing to sort my ticket to Zimbabwe only to be told I'm now flying via South Africa then Zimbabwe. On arrival in Zimbabwe to discover I have no baggage. 8 days without clothes or toiletries. Then get sn email telling Mey flight is cancelled back to the UK. The sales team went further telling me to find my way to South Africa then catch a flight from there to UK. Disgusting customer service. Will never use them again. I see I'm now blocked on their page for speaking the truth shame on you Travelhouseuk

travelhouseuk.co.uk is one website that has been of great help to me. I am a student in the UK and also do a part time job. When i had to travel back home after 2 years, i was looking for the cheapest flights to Johannesburg, South Africa. I had a low budget n wanted everything to be within my expenses. My friend suggested me this website n i called them. One of their travel agent WIDA helped me a lot in the booking n gave me the best available options. She was very helpful and patient with my questions. I am very much satisfied with their services n would recommend it to everyone!
I visit the website regularly as it has all the latest airfare deals and travel news and it helps me plan my trip accordingly.
Thank you WIDA, you were a great help n i will book with you in future also!

I have never been treated with such contempt. This company is bad. My mother is disabled bought a flight ticket just before Corona through this Company big bid mistake. They are not only rude but refuse to refund money that we desperately need as a family. I am considering going public on radio to shame them and hope this will have an adverse effect to their business. For 4 months now I have Benn given excuse after excuse as to why I have not received my refund. Terrible company wish I had not bothered. Teriible customer service. Had my mum in tears she's disabled. On top of not being able to go on holiday now this company won't refund the ticket. Should this be really hapenning.

Very bad costumer service by "GORDON"
I called for help and he is telling me again and again to just book the ticket and don't waste his time 'hey' excuse mee i need to look for a good price ticket and book and i didn't had enough money at that time to give the whole amount of tickets price
Very rude
Need to get him off from the costumer services BULLY

Very bad experience and that causes loss of £60 each of 7 tickets and still manager has not called. Still there 5 mins has not gone. I would not recommend.

MARCUS is one of my favourite and best Agent for the past many Trips l have booked flights. He is always very friendly and professional on all conversations.
That makes Travel House the beest travel agent ever. ​So far l have never been disappointed at all..