Travel InsuranceReviews 5

I purchased AIG travel insurance (AON / TravelGuard) through Expedia. When ITA Airlines canceled the final leg of my flight, I was forced to buy a significantly more expensive replacement ticket with another carrier. Upon filing a reimbursement claim, AIG requested "Documentation from carrier verifying the reason of the cancellation/delay."
However, ITA Airlines has stated that it does not provide such documentation. I relayed this to AIG, yet they continue to insist on receiving it. This raises serious concerns about AIG's claims process, as they are knowingly requesting documentation that cannot be obtained — effectively denying valid claims through unreasonable demands.

Don't even think about getting insurance through them. Look at their reviews and they are all the same. Pay for insurance, have to cancel, not going to get money back PERIOD END OF DISCUSSION. I am in the process of disputing charges via charge card company. Thankfully my credit card company stands with the consumer vs. companies!

This is the feeling of the first communication you have with AIG. I have an AIG protection policy from CheapTickets as I used to get the protection plan in case of any issues through travelling (flight). This is the first time I got the boarding pass and banned from the boarder's police counter because my name is suspicion with a similar to a wanted person. I missed the flight and claimed the flight amount with AIG. They have drastic problems that convinced me to write this review. Firstly, they jump to conclusions so that they don't bother themselves to understand the issue so that they responded swiftly that the airline cancelled my flight which is uncovered in AIG policy. The response is ridiculous as I believe it is quite irrelevant to the case. When I illustrated the case again much more as they probably have a problem in critically understanding the differences between the procedures in airports, they responded with rejection with no reason. I thought this is an unrespectful way of response and I agreed to close the case to avoid humiliating myself further. I highly don't recommend this company as it is untrustable and you may try better reviewed one.