When I attempted to adjust my policy, the customer service was shockingly rude. The representatives were not only unhelpful but seemed irritated by my questions. Trying to make changes or even get clear answers about my policy coverage was like pulling teeth.
To anyone considering Neptune Insurance, I strongly advise looking elsewhere. The initial low rates are not worth the ensuing headache and poor service. There are plenty of other insurance providers out there who value their customers and provide transparent, efficient service. Don't be misled by Neptune's initial charm!
I needed 2 endorsements for a change of mortgagee for a closing, Keighsy was excellent providing me the needed endorsement by email within 15 minutes. I was in the P&C insurance industry, underwriting side 32 years, last 20 with Travelers Insurance. This is the type of service that keeps the policyholder satisfied going a long way to maintain the renewal.
Thank you for the review, Morgan! Neptune prides itself on our strong customer success team. Members like Kelseigh help deliver on that top-rate service.
I live in a place with has never had a flood but because F.E.M.A. When't broke ever place became a flood area for the money only but you have keep the prices affordable THANK YOU SO MUCH. Sincerely Charles A. Basler.
Thank you for the review, Charles!
I was going to be a new customer but instead of charging my mortgage company they took almost $900 from my bank account a week ago and still haven't returned it
Hi Robert, thanks for the feedback. As you stated, your double payment is being refunded and is in process, as we are still in the 7-10 business day window. Please contact our customer success team if you have additional questions.
I sent two questions in one email. The response came within 20 minutes. Both questions were answered in concise responses. This was excellent customer service.
Thank you for the review, David! We pride ourselves on great customer service and are happy to hear our team was able to assist you quickly.
The policy price is fair but then added to it is a roughly 30% policy fee! That's insane!
Hi Lisa. Thank you for your feedback.
Great experience and professionalism during the process
Rob, thank you for the review! We're happy to hear you were pleased with the Neptune team in helping you get flood coverage.
Nadia responded to my question very quickly. I appreciate that fast turn around time.!
Thank you for the review, Jessica! We're happy to hear our team was able to answer your question quickly.
Quick easy application with competitive rates and immediate declarations page.
Thank you for the review, Donna! We love to hear how our competitive rates and immediate delivery of the declarations page are beneficial to you as a customer.
I started with an independent broker who sent me a quote from Neptune. When he was not returning my call, I went to the website directly. It asked me a few questions, what coverage I wanted et voila! Additionally, the quote was changing as I modified the policy so I could assess whether adding coverage was worth it based on the price (my perceived value of risk). There was some coverage items that were on the website that the broker had not mentioned.
Thank you for the review, Pascal!
I was able to get multiple quotes in minutes. The website is easy to navigate. The quoted prices were ver competitive.
The customer service replied to my queries and clarified my issues promptly.
Thank you for the review, Kenkre. Our team is available if you have any questions about your coverage.
I don't NEED flood insurance,so my purchase is really just an exercise in futility! (I have a 6' concrete retaining wall, as well as my dwelling is situated on an elevation). Yet, I was required by lender to purchase a policy. Grateful your price was half that of a competitor.
Thank you for the review, Mary! All homes are at risk of flooding, and we're happy to hear you chose Neptune to protect your property.
Nadia Vera is a tremendous asset to your business. Her replies to my questions were rapid and fully answered. She is also polite, friendly, and very knowledgeable. Well done!
Thank you for the review, Judy & John. Nadia is a great member of the Neptune team, and we're glad to hear she was about to answer your questions.
Jasmine was very patient and answered all my detailed questions. Great positive attitude and a pleasure to speak with.
Thank you for your review, Scott! Jasmine is an amazing member of our team, and we're glad to hear she was able to answer your questions.
Thank you Amber for your immediate response to my email.
The Company you work for must appreciate you for your steadfastness. There should be a lot more employees like you, if there were, then all businesses would prosper. Thank you once again, have a wonderful rest of your week!
Thank you for the review, Constance! As one of our stellar customer success representatives, we're glad to hear Amber provided excellent service.
When the time comes to renew my flood insurance I was looking to change my current carrier then I found Neptune. They sent me a quote saving me $200.
Thank you for the review, Alejandro! Neptune prides itself in its speed and ease to get flood insurance. We're happy to hear you selected us for your coverage.
Ms. Unkrich spent considerable time and patience with me this morning, making sure my insurance renewal met my needs and calmed my jitters of online accounting. I truly appreciate her kindness and professionalism.
Thank you for the review, Shirley! We're so happy to have Vicki on our team and to hear she has provided you with excellent service. We're always here to answer any questions you may have about your policy.
JanCarlos helped us get a policy for our home Constuction. He was prompt, responsive and extremely helpful.
Thank you for your review, Michael! We're happy to hear JanCarlos was about to assist you in getting the proper coverage.
Smooth process, fair and honest coverage and price. Highly recommended by my primary insurance provider. Even got contact from an agent by email while I was deciding offering assistance.
Thank you for the review, Charles! We love to hear that your provider has recommended Neptune for your flood coverage. Our team is here if you have any questions about your policy.
I needed to cancel a policy that had yet to go into effect (which was on me). I expected the usual recorded menu and trip down AI phone tree hell. Instead, my call was answered immediately (after I pressed 3) and my request was handled without any hassle. SUCH A BREATH OF FRESH AIR - THANK YOU!
Thank you for the review, Kevin. At Neptune, we have a great team here in the U.S. ready to help answer your questions! We do have alternatives, like our 24/7 chatbot, that can help you after hours, too. Whether it by my phone, email, or chatbot, we're here to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Sebastian. That's not what we like to hear, and we apologize that you do not feel like our customer success team was able to assist you properly. We will review the communication you had with our team regarding your policy. If you have additional questions, please reach out.