I like the fact that it have me pricing right way was not happy with the pricing. I got better pricing from another company for the same coverage but decided to go with you anyway.
Easy to apply with helpful staff - made process very easy and simple
Thank you for the review, David, and for choosing Neptune for your flood coverage.
We have had Neptune flood insurance for several years now and it has been great. We have never had a claim so can't speak to that!
Thank you for trusting Neptune for your flood insurance policy, Kelly! If you ever have a claim, our team is here to help you get started.
I do not live in a flood zone, but after seeing all the floods across the country on the news, I figured I better get a flood policy for peace of mind. Neptune Flood Insurance made it easy for me to get a quote and compare coverage limits, deductibles, and price. It was easy to shop on the website and explore what was available. The information about the coverages was clear and after tailoring the coverages to my specific needs, I could purchase the policy. When I was done, I could contact a representative and speak to them about any questions I had.
Thank you for the review! All properties are at risk of flooding, and you made a wise decision to protect yourself in case you do experience a flood event. Our team works hard to make our platform quick and easy to understand. If you ever have questions about your policy or coverage, we're here.
My mortgage company paid my premium, but I kept receiving notices that it wasn't paid, so I paid it, once I confirmed my mortgage company paid it, we called and was promised a refund in two days, it's been over a week now and no refund.
Hi Andrew. Thank you for the feedback on your refund experience. It seems the refund timeline wasn't clearly outlined when you spoke with our customer success team. When we receive duplicate payments, we wait up to 14 days to ensure one of the payments, like a check, properly clears. This is for your protection so you don't end up with both payments being removed and then losing your flood coverage due to nonpayment.
After receiving the sticker shock from my Allstate plan, I went into panic mode. Luckily with some research I found Neptune and it could not have been an easier choice.
Thank you for the review, Blake! We're happy to hear our platform made it easy to transition your flood coverage to Neptune.
The pricing is good. Can't rate the quality of the company or its underwriters until I need to use the insurance. Hope I never do
Thank you for the review, Dale. If you ever need assistance, our team is here to help!
Jasmine was very kind and patient with me. She answered all my questions and solved any issues I was having.
Thank you for the review, Anthony. Jasmine is a great member of our team, and we're glad she answered your questions. We're here if you need any additional assistance.
Customer service representatives were great to work with. My agent did a very nice job of dealing with my bank.
Thank you for the review, James!
It was easy to navigate through the app. However, after exiting with a save, when I returned, to the app, I wasn't able to continue where I'd left off, and at the payment page, I kept getting an error message. Turns out, by starting over from scratch, everything went in fine, straight through payment.
Hi John, thank you for the review! We're happy to hear your family recommended Neptune coverage. We'll let our engineering team know about your quoting experience so they can make any necessary updates to our online quoting platform.
It's very disappointing to select a policy online and purchase it then be called about discounts that I could have received that was not offered online or offer once the policy was purchased. Discounts should still be added and the representative was short and felt no need to say anything he made it clear I purchased my policy online so there no need for him to say anything else. The way it was said honestly was rude.
Thank you for your feedback, Donice. We know a Neptune customer success representative reached out to review your coverage details after you left this review. As discussed, Neptune does not offer discounts. All pricing is the same whether you work with an agent or buy it directly through the Neptune website. The agent may have spoken about savings opportunities, like how they can help you review your policy for savings opportunities like higher deductibles or lower coverage amounts.
If you have additional questions about your policy, please get in touch with us at support@neptuneflood.com or 727-202-4815.
Have not l experienced any service from Neptune yet so can't really rate. Hopefully the price doesn't go up any more than it is now.
Hi William, thank you for the review! Our team is always available is you have any questions about your policy. Thank you for choosing Neptune.
Near perfect. Staff was extremely patient with me and explained things extremely well.
Thank you for the review, Byron! With our standard 10-day waiting period and same-day coverage for real estate closing, we strive to make it easy for you to get the coverage you need quickly.
Way too many premium due reminders. Didn't advise of options available or offer coverage advice. The whole renewal process is premium payment dunning.
Hi David, thanks for the feedback. A policy renews at the same coverage levels you selected on your prior policy. Prior to renewal, you can work with our customer success team to review your coverage options.
The application process and straight forward. There are no unnecessary questions or terms that make the process difficult.
Thank you for the review, Timothy! We're glad to hear our platform made it easy to get flood coverage.
Neptune Flood Insurance is fast and easy to apply online, which beat the traditional insurance company's turtle reaction
Jim, thank you for the review! We're glad to hear our quick and easy online process made the experience of obtaining flood coverage hassle-free.
I had a great experience getting a flood insurance quote and policy. No harassing phone calls, text messages and excessive emails.
Thank you for the review, Eloy. We're happy to hear you found getting a policy with Neptune so easy.
Thanks for making things easy.
My issue was handled promptly
Thanks for your review! We're always here to assist if you have any additional questions.
It was quick. But description of my house didn't match anything. So I had to guess. Guessed wrong and annual coverage went :(
Hi John, thank you for the review! Our team can assist with your policy if you have questions about your selected coverage. They can be reached at 727-202-4815 or support@neptuneflood.com.
The pricing was reasonable and it guided you through coverage applicable to your property.
Suggestions were valuable.
Thank you for the review, Mary! We're happy to hear the process was simple and easy to understand.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review, Angel! Our team is available to review your coverage and deductible choices and help you find further potential savings each time your policy comes up for renewal. Please reach out if you have any questions.