business logo of Travelation

Travelation

Overview

Travelation has a rating of 3 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Travelation most frequently mention credit card and customer service. Travelation ranks 37th among Plane Tickets sites.

Instant Feedback

47 reviews
How would you rate Travelation?
grey star
grey star
grey star
grey star
grey star
Minnesota
1 review
0 helpful votes
Follow GIRARD L.
Unfollow GIRARD L.
Send Message
Share Review
Report Review

I had knowledge of making reservation of airfare ticket orders for trip to Arizona many times several past years ago. No hardtime issue; no problem thanks for the confirmation i already booked.asap sooner

Date of experience: March 10, 2024
New York
1 review
0 helpful votes
Follow Amta M.
Unfollow Amta M.
Send Message
Share Review
Report Review

They are big $#*! scammers I bought 5 tickets from here to texes and they took my money and didn't give my seats so called them and they said that they can't give my money back I get that they can't give it back because of their policy but when I had payed for the tickets they didn't even give my seat number and just took my money in my opinion their every unprofessional and are big $#*! scammers

Date of experience: August 11, 2023
Texas
1 review
1 helpful vote
Follow Jessica K.
Unfollow Jessica K.
Send Message
Share Review
Report Review

Bad customer service
December 7, 2020

I booked a ticket from Delhi India to Dallas Texas on October 30,2020. Cancelled the ticket within 24hr window on October 31. Never received the refund until December 7,2020. Called Customer service numerous times. End up disputing the charges with bank.

Date of experience: December 7, 2020
Belize
1 review
1 helpful vote
Follow Jennifer T.
Unfollow Jennifer T.
Send Message
Share Review
Report Review

Ticket cancellation
January 12, 2021

Had to cancel my plans and wanted to get a refund in the 24 hour free cancellation that was promised. They said there was policies not allowing them but I had read up on everything before I bought it. Stay away from them, don't know how long they can keep doing it before they get in trouble with the law.

Date of experience: January 12, 2021
Argentina
1 review
4 helpful votes
Follow Gabe F.
Unfollow Gabe F.
Send Message
Share Review
Report Review

They are utterly useless; they sent me a confirmation number for the ticket I purchased and the airline said the ticket was never issued.
I called them, and all they said is we can only get you that itinerary for an extra 300 dollars. This was an hour before my flight departed.
I lost my hotel reservation and and had to pay an extra 300 dollars for another ticket.

Date of experience: April 16, 2019
India
1 review
2 helpful votes
Follow Alina J.
Unfollow Alina J.
Send Message
Share Review
Report Review

Travelation is a leading travel website specializing in cheap flights, discount hotel rooms, cheap car rentals and wholesale cruises to the top travel destinations within the United States and across the World. Travelation has direct agreements with the world’s leading airlines to provide the cheapest airfare deals to our customers. In addition, Travelation works directly with a large number of airlines to offer specially negotiated fares that provide an additional source of inexpensive airfare options for our customers.

Date of experience: February 21, 2014
Florida
1 review
1 helpful vote
Follow Michi G.
Unfollow Michi G.
Send Message
Share Review
Report Review

They hung up on me several times while I was inquiring about my name being spelled wrong. I was yelled at, belittled, and told I actually spelled my name wrong... ok. Well wtf? They took my $$$ and never gave me a plane ticket. These people should be shut down, they're dishonest scammers. I think all the good reviews are from their own employees.

Date of experience: April 11, 2019
California
1 review
2 helpful votes
Follow Many R.
Unfollow Many R.
Send Message
Share Review
Report Review

Very worst service...
August 22, 2021

Very worst experience. Customer service respresatives are very rude and unsupportive and asked fee random fee for cancellation and adjustment. Airline says there was no fee but CRs have been asked for it. Also, CR doesn't want to listen customer issue and forcefully trying to apply their policies. Very pathetic experiences. There is no genuine e-ticket, I was given a ticket which was manually modified. No recommendation. Please be aware with this company.

Date of experience: August 22, 2021
India
2 reviews
5 helpful votes
Follow Alina J.
Unfollow Alina J.
Send Message
Share Review
Report Review

Traveling is my passion and loving to explore new travel destinations. I have checked many travel website for flight and hotel deals, but found great deals from http://www.travelation.com/. And also get discount.

Date of experience: January 16, 2014
Canada
1 review
2 helpful votes
Follow Steve A.
Unfollow Steve A.
Send Message
Share Review
Report Review

DO NOT USE THIS SITE!
April 13, 2019

DO NOT USE THIS SITE! I do not know how this site has received any good reviews and most likely are fake. Travelation charged my credit card $1383 dollars and then gave me a confirmation number that was useless. British Airways had no information about any booking at all. When contacting the Travelation office we were told that there was a "mix up" and we had to pay an extra $1000 so they would process our booking, we obviously did not. After spending over an hour on the phone, mostly on hold, the supervisor said they would refund our money in 10 days. I do not believe Travelation is in San Diego or anywhere in the United States. Do yourself a favor and stay clear of this site.

Date of experience: April 13, 2019
Canada
1 review
2 helpful votes
Follow mathieu G.
Unfollow mathieu G.
Send Message
Share Review
Report Review

SCAMMERS!
December 30, 2019

I purchased 4 tickets with travelation through myflightsearch.com. They never booked my tickets with the airline and have not refunded my money. They keep giving me the run around that the cheques in the mail or the credit card machine is broken. The airline confirmed that they are a fraudulent company and will not do business with them.

Date of experience: December 30, 2019
Georgia
1 review
3 helpful votes
Follow George B.
Unfollow George B.
Send Message
Share Review
Report Review

Scam koi j7
March 2, 2020

They scammed me out of over $1200 they did not cancel flight ticket as requested so we could rebook then tried to charge us half again to rebook after the fact. This caused me to cancel my wedding plans because they took all the money to get my fiance to our home

Date of experience: March 2, 2020
California
1 review
2 helpful votes
Follow Francine S.
Unfollow Francine S.
Send Message
Share Review
Report Review

Rip off artist
October 7, 2019

I purchased ticket with credit card. I called because I never received the ticket. I called several times. When they finally answered they said the flight was cancelled. Then they sold me a replacement ticket for the same destination however the ticket was 200.00 more. The next day I saw the first flight I purchased.
The flight was not cancelled they just ripped me off and the would not refund me the money. They said I should have called sooner regarding the ticket. Don't ever use the agency. They are untrustworthy. Bate and switch methods.

Date of experience: October 7, 2019
India
1 review
2 helpful votes
Follow cristina B.
Unfollow cristina B.
Send Message
Share Review
Report Review

Travelation has great online and on the phone! The website is very easy to use and the customer care service is very good. I always purchased my tickets from Travelation. And I referred to my friends also.

Date of experience: March 13, 2014
New York
1 review
3 helpful votes
Follow Fiona S.
Unfollow Fiona S.
Send Message
Share Review
Report Review

Worst experience ever
September 11, 2021

Please don't waste your time and money. They are the worst and aim at stealing your money. I asked to change a flight that was cancelled by the company and they refused to give me other options. After I asked to offer a solution not to just lose my money they kept repeating that they were "following airline policies" and couldn't help. They eventually cut the conversation short and basically closed the case. I am speechless. I still have one flight paid and don't know what to do. I am writing this review to warn everyone not to make my same mistake!

Date of experience: September 11, 2021
Canada
1 review
0 helpful votes
Follow KHALID L.
Unfollow KHALID L.
Send Message
Share Review
Report Review

My Recent Experience of booking a flight
July 18, 2024
Updated review

"Excellent and reliable travel agent and found the best deal as compare to others"

That's my initial Feedback at the time of booking but now I have slightly a downgraded review once I received responses from you and reason being that earlier in the past I used two get two emails directly from travelation.com 1st as immediate confirmation for my booking made thru your website and 2nd once my booking is confirmed with the airline and airline PNR is assigned and an e-ticket has been issued. This time I got the airline booking reference and ticket info from a different website and I felt uncomfortable with it and specially it asking me to provide copy of my travel document to update my passport info on the booking to avoid possible cancellation from the airline rather than asking just the travel document information. Earlier while making an initial booking it used to ask travel document info at that time directly from your site than asking a photocopy of the actual document from a different site for the same purpose which made me feel uncomfortable.

Date of experience: July 8, 2024

Excellent and reliable travel agent and found the best...
July 16, 2024
Previous review

Excellent and reliable travel agent and found the best deal as compare to others

Date of experience: July 6, 2024
Czechia
1 review
3 helpful votes
Follow Katrina S.
Unfollow Katrina S.
Send Message
Share Review
Report Review

Worst case
August 19, 2020

The company is not reliable after buying a ticket they tell you to wait within 24hrs for you to get the confirmation ticket,. But not really it is been another day 24hrs has gone but no confirmation the final confirmation and the service itself that says working 24/7 s a lie they don't work for that much. Everything they tell you is all lies.! Scammers

Date of experience: August 19, 2020
Argentina
2 reviews
0 helpful votes
Follow MARCELO W.
Unfollow MARCELO W.
Send Message
Share Review
Report Review

A very satisfying experience!
October 4, 2022

This would be the second time a buy a ticket with you, and I must say it's been a very positive experience, I hope I'll be continuing to travel with you in the near future.

Date of experience: October 4, 2022
Canada
1 review
1 helpful vote
Follow Abderrahman e.
Unfollow Abderrahman e.
Send Message
Share Review
Report Review

Travelation is scammers
November 11, 2019

I booked a flight with them and i want to make a change but they refused and i canceled the ticket within 3days and they refunded me less than 40% of ticket price they took almost 700$.
I am not recommending any one to book with me, they deserved 0 start.

Date of experience: November 11, 2019
Oklahoma
1 review
0 helpful votes
Follow VOJON W.
Unfollow VOJON W.
Send Message
Share Review
Report Review

Cool
August 16, 2022

I'm just trying to book my flight in peace. Why do I have to write an essay.

Date of experience: August 16, 2022