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TransferWiseReviews 39

2.1

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TransferWise Reviews Summary

TransferWise has a rating of 2.1 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. TransferWise ranks 25th among Money Transfer sites.

service
17
value
16
quality
17

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Portugal
49 reviews
75 helpful votes
Follow Peter L.
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This is a convenient and responsive fintech / financial service providing debit cards and inexpensive money transfers worldwide. It lets my customers pay me swiftly. We use them a lot. Also convenient to have one's own bank account number for several currencies each in another country. Only disadvantage is they do not offer direct debit.
Off late though they are becoming a bit more bureaucratic, even for people (potential customers) we referred to them and their rates are creeping up. They are also getting a bit slower in processing transfers in certain cases while in others they became faster. Their communication remains very fast.
So I gave them 4 instead of 5 stars because of these kind of slight deficiencies that before did not occur.

Date of experience: August 26, 2020
Lithuania
3 reviews
5 helpful votes
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Excellent
May 11, 2020

My experience with Transferwise is excellent, nothing to add. I have personal and business accounts with them.

Date of experience: May 10, 2020
GB
1 review
11 helpful votes
Follow C C.
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Appalling! No matter if you are a long time customer, their verification methods are a joke! They've been holding a transfer for over 3 days after taking my money, because they can't read the passport in the selfie they request as verification. If your doc is small or laminated, you don't stand a chance to be verified. My mortgage payment is at risk of default because Transferwise is holding my money, which is an illegal practice. I requested cancellation of the transfer and they said it is going to take 2 days to get it back. Which makes it a week without being able to access my own money. DO NOT USE TRANSFERWISE. Their customer service is appalling, treating long time customers as potential criminals, after they've been profiting from my money for years. STAY AWAY FROM THEM!

Date of experience: November 18, 2019
Bulgaria
1 review
0 helpful votes
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Best in niche
October 18, 2019

They are great. Low fees, I control my own account and transfers. I have accounts with ofx worldfirst and other UK brokers(frauders)and transferwise is way above.

Date of experience: October 17, 2019
Atnis R.
Indonesia
1 review
9 helpful votes
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I reccomend my client using transferwise. At first transaction they deliver the money in 1 working day. But in the next transaction, Transferwise keep the money my client sent, and said that it need verification process and their representative in Singapore said that it needs some time with UNCLEAR time.
I have been waiting for 7 working days now and until now I have recieve no notification about the transfer, and even my client already call Transferwise and promised further news but still hear nothing back.

I am pissed off now, and will not ever recommend Transferwise again to anyone.

Date of experience: October 9, 2019
GB
5 reviews
2 helpful votes
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Excellent
September 23, 2019

I've used it a few times to move money and it's been done fast and securely. Saved a large amount I would have otherwise lost to currency exchange fees and poor conversion rates from banks - saving money is earning money! The app and customer service are great too, I've received quick and helpful responses after asking them questions.

Also a nice bonus to get the first £500 of my transfer for free after joining using a friend's link. If you are thinking of joining, feel free to use mine and you will get your first £500 or equivalent for free too.

transferwise.com/u/christopherd59

Date of experience: September 23, 2019
GB
3 reviews
3 helpful votes
Follow RaY M.
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Don't be in a rush
September 16, 2019

The system once you can get money in works great, however they will take your money for days give you no feedback as to why or when it will. E released if you ask.

If you are in a rush do not use them at all they will keep your money for days. If you have plenty of time before a visit somewhere they are great.
Just don't bother calling customer service for an answer as apparently they don't know and they cannot out you through to anyone who might

Date of experience: September 16, 2019
Germany
2 reviews
14 helpful votes
Follow Martin J.
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Since about one year I use TransferWise for monthly transfers to Philippine bank accounts.
If the transfer works, the money is on the account after 3 to 5 working days - often the money comes back again with the hint that the recipient data are not correct. This has never been the case.
However, the last bank transfer did not work again.
TransferWise transfers the amount to a Philippine partner bank. This bank then sends the transfer amount to the recipient's bank. TransferWise partner banks in the Philippines are Tranglo-Bank, Metro-Bank and BDO-Bank. In my profile a note was added to carry out transactions only with BDO, as the BDO bank has proven to be a reliable bank. Transfers with Tranglo bank have never worked.
Now the Metro Bank has been used for the first time, but the note in my profile says only to transfer via BDO. The call agent proudly told me on the phone that they had used the Metro Bank for me for the first time. So an experiment with the result that after 7 days the amount still not arrived. That is very annoying. At the 1st FEB bills should ve been payed in the Philippines.
2 days ago a reference code was sent to me by TW with which the recipient should present herself to the bank to locate the payment. The recipient did that as well. Result: The payment could not be localized!

Today I called TW again, like almost every day. I would need a receipt from the recipient's account which shows that the amount (******* PHP) has not arrived. I have already sent the receipt 2 days ago by email, but been told that this is not enough for a document. This paper could be made by anyone at a printer. I use TW about one year, partly several times a month, to get then indirectly told I would cheat them...

IT IS ENOUGH NOW!

I cannot recommend Transferwise to anyone with a clear conscience and will delete my user account with Transferwise after clarification of the facts.
Western Union and AZIMO are a little more expensive, but the money is available within minutes!

Date of experience: February 1, 2019
Nigeria
2 reviews
1 helpful vote
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Please everyone trasferwise is made up with professional and well trained people working together to give us what we deserve. I love the service so much.

Date of experience: December 16, 2018
South Africa
1 review
9 helpful votes
Follow Zeeshan J.
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$#*! you
November 12, 2018

These people suck. They will, without warning, freeze your account and hold all of your money. They won't tell you why. They won't give you any warning. They will just lock you out and the only way you know you have a problem is when you can't log in. Then, they will tell you it takes up to two months to get your funds. Your property. Your liquidity. Your vital operational cash. They don't care. Do not do business with these scumbags. Do not trust them with your money. With your receivables. With anything and has a long history of suspending accounts and holding funds. Just google Transferwise sucks. Avoid them completely. Do business with a real, legitimate payment service like WorldFirst instead. They deactivated my account after receiving ******* AUD. Why they should take money in first place to deactivate later? It's like they play games of holding money, very weird company, they miss genuine customers on stupid check strictness on profile.

Date of experience: November 12, 2018
Finland
42 reviews
72 helpful votes
Follow Luca G.
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Fair, friendly, and it works!
They are one of the few fair alternatives to money transfer internationally.
The most of other services available are loan sharks.

I have appreciated a lot the low fees and the great, friendly and prompt customer support.

We have to support TransferWise because those guys are doing a great service to all of us, with not so much money, that need to transfer and are often victim of this crazy speculative bank system.

Thanks!

Date of experience: May 24, 2018
Kenya
2 reviews
14 helpful votes
Follow ian m.
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I have been trying to reach the team foe 40 days now, i made a payment withdrawal from my studypool account and up to now there is no credit in my account. Plus they have poor user customer service. I will never request anyone to use this service of transfer. Kindly stay away.

Date of experience: April 16, 2018
Nepal
27 reviews
188 helpful votes
Follow Mass S.
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Yes, the transfer is quite slow, not as advertised. However, I still like the service as I can request and hold 29 currencies in 29 different countries' banks. I don't think any
Other services offer such for free!

Also, the verification was pretty quick!

Date of experience: April 7, 2018
Montana
3 reviews
14 helpful votes
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Well, i thought that might be a reliable way of transferring money from one country to another... not so much. Misleading. Don't count on transfers during the weekend. You have to link a bank account, and still doesnt work. Takes them 2 business days for a transfer in Europe, Really? My bank does that in 2 hours. Same fees or none. I thought i try it out while traveling... never again.If a transfer is in Europe they transfer yo uno a site called Sofort ( immediately) transfer... hahahahaha good joke Immediately means immediately for me, not 2 business days. And if you are unlucky to catch it on a weekend, it takes 3-4 days. Sorry guys, you have to do way better than that to get my business again...

Date of experience: May 19, 2017
California
1 review
5 helpful votes
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Super Slow
September 27, 2016

The site is super slow. Be ready to spend 30 mins when the site is loading for each transfer. It just keeeeeep on Loading... that's what you pay for $ save I guess. Nothing is free. Never seen a slower site

Date of experience: September 27, 2016
Switzerland
2 reviews
10 helpful votes
Follow Vasundhara T.
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I am pleasantly surprised by how great the service is. I have made quiet a few transfers and was never let down.

Date of experience: March 16, 2016
Australia
5 reviews
29 helpful votes
Follow Nehemiah J.
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I use this every month. Still staying #1 as of Jan-2016

Date of experience: March 8, 2016

From the business

Banks charge a lot for overseas transfers. We dont. Transfer money abroad easily and quickly with our low cost money transfers.


transferwise.com
Founded in 2011
Houston, TX, United States