Overview
The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.
This summary is generated by AI, based on text from customer reviews
I am so glad I talked to Sally. She had such good ideas and really helped me understand the situation.
Loving the tips I am getting about my dog! Specific to my breed and using his name which is so cool! Useful and practical tips and plenty of concise information to read! Thank you
. Dexter had been abused when I got him and it is very hard to discipline him without him withdrawing from me. So I am having some trouble. Just going very slow and easy.
I have found the tips amazingly useful they were presented so easily for me to understand and I started using them immediately with my dog and started to see results. Thank you so much.
The intro video was far too long and repetitive. I wanted to buy it within the first 5 mins of watching but I had to watch basically the whole thing before I could proceed.
Thanks a lot for your tips. I already applied the jumping one and it worked out perfectly. I always wait for your emails and is very much eager to receive more. Thanks in advance
We got right down to business. I described our situation briefly, Staff answered as well as offering some options. Welcoming and yet businesslike.
We have a real barking problem and Sally gave us several things to work on with our dog and told us to work consistently for two weeks and then think about our progress. That was very helpful.
I requested everything I already listed, but you disputed and did not refund any money, everything was done before the 120 days, but you did not acknowledge any of my request, I do not mind to pay for the pain book, nothing elite, and nothing interesting either, but all the other charges you did not refund, you probably cancel the subscription but never give me ANY REFUND! You sound like an angel, but your company only sucks money from honest people. DO NOT DO BUSINESS WITH THIS OUTFIT, ready all other reviews! All the same, they just keep your money!
Do not trust them with your credit card! I order a hard copy training book. They issued 3 different charges one for $101.95, other for $37.00 and the third one for $97.00. I do not know the reason for 3 charges when I only want was the hard copy book. Also they charge me for international fees 3 charges for a total of $7.08. As far as I know Santa Monica, CA is still part of USA. After they got my credit card they charged me for whatever they sell without my authorization and refused to give me credit for the things I did not order but they say I did. I called them and they also denied the refund ant told me that my complain was outdated. My purchase was made on 12/27/2017 and I started to complain as my fist billing date Dec 12/ 2017 to Jan 11,2018. I did not wait long to dispute but they absolutely denied my claims. Be careful with this people, they are professional thief, after they get your credit card number they charge anything they want. I have been charged total $247.05 for a book? This is the most expense book I ever paid for, but I did not order.
I love how Train Pet dog helps me to know more about my dog and how to train them properly since I haven't been with my dog Jessy when she's a puppy, with a Train Pet Dog, they give me tips and advices how to know the behavior of a 1yr old and above dog. They also give a clear and easy to understand that eve try for parents should know when dealing with their dogs.
These tips and tricks will help our dog to learn well!
Good things to work on. Sally seems to understand our dog and had ideas about routine and consistency and giving her jobs that I think will help with her issues.
The call was perfectly timed because I was really concerned that my dog was being aggressive, but Sally says the behavior is an attention-getting behavior and gave me some ideas.
I feel much better knowing that this behavior is normal for this age puppy and that there are polite ways of asking people not to pay attention to my puppy.
Great idea to get her to walk beside me and not nibbling and licking my heels or toes.not yet; she has her days… some good some nut do good … we gave more days to go!
Great idea to get her to walk beside me and not nibbling and licking my heels or toes.
No matter what issue we are talking about, Emily has a great suggestion(s) to resolve the issue. She goes beyond to assist us in finding ways to get the behavior we want. P
Emily was very informative in answering our questions about separation anxiety with Cece. She suggested several things we could try with her and we are doing that. This is evidently a common issue with the Havanese but we are hoping to control it. We really enjoy our sessions with Emily!
I LOVED your last 2 emails! Being a new owner of a Golden I have been lost in how to train him keep him busy and comfortable! Your material is amazing :-)
The tip that he craves attention above all else has helped in numerous ways from barking, to biting, to learning commands. It is great to know he craves attention over treats. Very useful.
I appreciate the ideas Sally gave me and the things to try and people to talk to are more than I have had.
I love all the tips and ideas I got from Sally. This was so great!
Very good call. Lots of support and information. He made it sound easy, and some of it has worked. My older dog still cannot be trusted around my puppy.
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- Los Angeles, CA, United States
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Business Highlights
- Breed Specific Dog Training
- Online Access To All Courses
- Has Worked For 96,000 Dog Owners Already
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Apologies again for your bad experience with us. Honestly, we didn't receive your refund requests. We don't deny refunds at all. Can you please tell us which email ID or phone # did you contact us? I will put that for monitoring such that no customer has similar experience in future. Apologies again.