TrainPetDog FAQ | Sitejabber

Question:

Why won't you answer my phone calls or emails to cancel...???? i was charged twice. i don't want any of it please. Why won't you answer my phone calls or emails to cancel...???? i was charged twice. i don't want any of it please.

Answer:

We have found that your order is in the name of Donna Kolb. We are emailing you to confirm.

By Nancy R., Director over a year old

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Question:

I want to know where my money is...you have taken it out of mt bank account on two different occassions and i have received nothing.. teresawood52@yah

Answer:

Hi Teresa. Thank you for contacting us. Its good that you have given us your email ID here so I could track your order. Your had ordered the Dachshund Lovers Membership Site on 04-Nov and on 07-Dec, you were charged for the 1st installment of the Elite Dog Club. If you wish to cancel further payments, please email to info@trainpetdog.com. This is not our customer support website. Please contact us either at info@trainpetdog.com or log a ticket at https://trainpetdog.com/contactus/index.php?a=add

By Nancy R., Director over a year old

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Question:

How long do you have access to the training program - is there an ongoing cost?

Answer:

Hi Dyanne, The Dog Lovers Membership site costs only $37 one time. You can continue to have access to the site for as long as you want. We also have an Elite Dog Club - where we provide one on one calls with trainers, q&a with our experts etc. If you subscribe to that, then it will be $37 per month - till you cancel the monthly membership. But you can always opt out of that during ordering. Then you will be only charged $37 on the day of ordering. You will not be charged in future again. Hope this helps. For further queries, please feel free to write an email to info@trainpedog.com or log a ticket at http://www.trainpetdog.com/contactus/index.php?a=add. Regards Team@ TrainPetDog.com

By Nancy R., Director over a year old

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Question:

I ordered the ebook for 37.00 and don't know how to go about getting to read the book I ordered the ebook for 37.00 and don't know how to go about getting to read the book

Answer:

Hi James, Please create a ticket at http://www.trainpetdog.com/contactus/index.php?a=add. Or email to info@trainpetdog.com and our customer support team will revert to you with all the details. We need your email ID to trace your order. Thanks

By Nancy R., Director over a year old

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Question:

I sign up unfortunately, but haven't received and training course. how can i get my money back or stop them from charging me? I sign up unfortunately, but haven't received and training course. how can i get my money back or stop them from charging me?

Answer:

Hi Gayla, Thank you for your order. Sorry to learn that you have not received access to the Australian Shepherd membership site. I have forwarded your query to our Customer Support team and they will get in touch with you in the next 24 hours. Just in case, you don't get an email from them, please email to info@trainpetdog.com. Thanks again for your patience. Regards Team - TrainPetDog.com

By Nancy R., Director over a year old

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Question:

Why do i constantiy have to ask for a password in order to instantly log into the traning course. it is very frustrating. Why do i constantiy have to ask for a password in order to instantly log into the traning course. it is very frustrating.

Answer:

Can you please email to info@trainpetdog.com? We can help you if we get your email ID.

By Nancy R., Director on 12/7/23

Question:

My daughter has a 7 month old german shepherd and doberman mix. he has a really bad food aggression. how do we get rid of his aggression? My daughter has a 7 month old german shepherd and doberman mix. he has a really bad food aggression. how do we get rid of his aggression?

Answer:

Hi Debi, you will have to use desensitisation strategies.

By Nancy R., Director over a year old

Question:

Is this place still in business? spent my money but no program or communication. Is this place still in business? spent my money but no program or communication.

Answer:

Hi, Can you please tell us your email ID? We will trace your order and send you the credentials immediately. Apologies for the inconvenience caused. You can email us to info@trainpetdog.com for quicker communication. Regards Nancy

By Nancy R., Director over a year old

Question:

Was thinking this was going to be easy to use videos! introduction with drawings was amazing! my login doesn't work and i want a refund! 631-786-3946 Was thinking this was going to be easy to use videos! introduction with drawings was amazing! my login doesn't work and i want a refund! 631-786-3946

Answer:

Hi Cindy, Sorry to learn that the product wasn't what you had expected. Your order has been refunded. You should see this on your credit card statement in 4 - 5 business days. Thanks Nancy Richards www.TrainPetDog.com

By Nancy R., Director over a year old

Question:

I paid $36.00 in november...canceled my membership because i received nothing. you refunded me $36.00. teresa sweet teresawood52@yahoo.com I paid $36.00 in november...canceled my membership because i received nothing. you refunded me $36.00. teresa sweet teresawood52@yahoo.com

Answer:

Hi Teresa, All your charges have been refunded, I would again request you to log support requests at our Helpdesk https://trainpetdog.com/contactus/index.php?a=add or email to info@trainpetdog.com.

By Nancy R., Director over a year old

TrainPetDog Questions & Answers

Why won't you answer my phone calls or emails to cancel...???? i was charged twice. i don't want any of it please. Why won't you answer my phone calls or emails to cancel...???? i was charged twice. i don't want any of it please.

I want to know where my money is...you have taken it out of mt bank account on two different occassions and i have received nothing.. teresawood52@yah

How long do you have access to the training program - is there an ongoing cost?

I ordered the ebook for 37.00 and don't know how to go about getting to read the book I ordered the ebook for 37.00 and don't know how to go about getting to read the book

I sign up unfortunately, but haven't received and training course. how can i get my money back or stop them from charging me? I sign up unfortunately, but haven't received and training course. how can i get my money back or stop them from charging me?

Why do i constantiy have to ask for a password in order to instantly log into the traning course. it is very frustrating. Why do i constantiy have to ask for a password in order to instantly log into the traning course. it is very frustrating.

My daughter has a 7 month old german shepherd and doberman mix. he has a really bad food aggression. how do we get rid of his aggression? My daughter has a 7 month old german shepherd and doberman mix. he has a really bad food aggression. how do we get rid of his aggression?

Is this place still in business? spent my money but no program or communication. Is this place still in business? spent my money but no program or communication.

Was thinking this was going to be easy to use videos! introduction with drawings was amazing! my login doesn't work and i want a refund! 631-786-3946 Was thinking this was going to be easy to use videos! introduction with drawings was amazing! my login doesn't work and i want a refund! 631-786-3946

I paid $36.00 in november...canceled my membership because i received nothing. you refunded me $36.00. teresa sweet teresawood52@yahoo.com I paid $36.00 in november...canceled my membership because i received nothing. you refunded me $36.00. teresa sweet teresawood52@yahoo.com

Can’t see your question? Ask to get answers from the TrainPetDog staff and other customers.

TrainPetDog Questions & Answers

Why won't you answer my phone calls or emails to cancel...???? i was charged twice. i don't want any of it please. Why won't you answer my phone calls or emails to cancel...???? i was charged twice. i don't want any of it please.

How long do you have access to the training program - is there an ongoing cost? How long do you have access to the training program - is there an ongoing cost?

I ordered the ebook for 37.00 and don't know how to go about getting to read the book I ordered the ebook for 37.00 and don't know how to go about getting to read the book

I sign up unfortunately, but haven't received and training course. how can i get my money back or stop them from charging me? I sign up unfortunately, but haven't received and training course. how can i get my money back or stop them from charging me?

Why do i constantiy have to ask for a password in order to instantly log into the traning course. it is very frustrating. Why do i constantiy have to ask for a password in order to instantly log into the traning course. it is very frustrating.

My daughter has a 7 month old german shepherd and doberman mix. he has a really bad food aggression. how do we get rid of his aggression? My daughter has a 7 month old german shepherd and doberman mix. he has a really bad food aggression. how do we get rid of his aggression?

Is this place still in business? spent my money but no program or communication. Is this place still in business? spent my money but no program or communication.

Was thinking this was going to be easy to use videos! introduction with drawings was amazing! my login doesn't work and i want a refund! 631-786-3946 Was thinking this was going to be easy to use videos! introduction with drawings was amazing! my login doesn't work and i want a refund! 631-786-3946

I paid $36.00 in november...canceled my membership because i received nothing. you refunded me $36.00. teresa sweet teresawood52@yahoo.com I paid $36.00 in november...canceled my membership because i received nothing. you refunded me $36.00. teresa sweet teresawood52@yahoo.com

Can’t see your question? Ask to get answers from the TrainPetDog staff and other customers.

How long do you have access to the training program - is there an ongoing cost?