TradesyReviews 9,838

WARNING: DON'T SELL ON TRADESY

Tradesy used to be a good platform for sellers, the major reason being that they handled returns (as long as the item was listed accurately). However, a new policy has changed this, and they will return the item to you for any reason, even if the item was listed accurately. The reason that they will cite is that the item was sold "above fair market value," which they don't even specify. Clearly this is a way for Tradesy to avoid reselling the item and dealing with inventory.

Unless you want to waste your time shipping items that will only be refunded when buyers return them, do not sell on Tradesy
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Dear Tradesy,

As a seller, I am tremendously disappointed to hear that you are returning my item---the item was listed accurately and the buyer chose to purchase the item, which should be adequate demonstration of "fair market value." You did not even state what you consider "fair market value" for the item, which points to a complete lack of transparency regarding your return policy for sellers.

I have been a seller on Tradesy for the past several years. The main reason that I was a seller on Tradesy was because of your prior return policy for sellers of accepting returns, as long as the item was accurately listed. Clearly this is no longer the case and Tradesy has decided not to handle any seller returns, using the "fair market value" reason as an excuse.

I will be pulling all of my listings off Tradesy and will not sell or buy on your website anymore.

Same thing happened to me sold a pair of Chanel shoes which I paid a lot for they were in beautiful condition never worn customer returned to Tradsey it is their right to. Tradsey says for any reason fit etc. Tradsey wrote me and told me they're coming back after they held them for a month, almost time to pay out said they did determine them as they were not fair market value and could not be resold at that price. Though I had sold them at that price and now They have had them for a few more days I have the tracking number and have not shipped them. I have another item pending Im canceling the sale so basically their rules bad to come back if they determine it not fair market value I sent them a letter and asked them if they thought it was fair market value before I accept and confirm it, they did not respond I guess they don't want to wrangle their selves into putting it in writing then so they can send the bag back. So Sad Tradsey is about to go belly up.

This was my first and last time selling an item on the website. They have the ability to release your ACH funds but will hold them for a mandatory 6 days. I sell on eBay and my funds are released as soon as the seller pays. It's a lesson learned. Then their hours of operation are a complete joke. Then every single review I have read is bad. I haven't found one good review yet. They have to change their business model, or they will be out of business. They have my product, but I don't have my money.

WHATEVER YOU DO NEVER SALE ON TRADESY AN ITEM WAS PURCHASE FROM ME ON 8/29/19 I SHIPPED ITEM ON THE SAME DAY AND WAS ADVISE ONCE SHIPPED THEY CAN COMPLETE MY ORDER SO THAT MY FUNDS COULD BE RELEASE WELL THE ITEM DELIVERED ON 8/31/19 AND THE BUYER HAS NOT RESPONDED THAT THEY RECEIVED THE ITEM SO GUESS WHAT I DONT HAVE MY ITEM NOR DO I HAVE PAYMENT HOW CAN THIS BE LEGAL TRADESY IS A JOKE TAKING PEOPLE MONEY AND HOLDING ON STATING THEY NEED TO CONFIRM WITH THE BUYER THEY RECEIVED WELL SHE HAD TO RECEIVE BECAUSE SHE HAS NOT ONCE INDICATE THAT SHE HASNT AND THEY STILL WANT RELEASE MY MONEY

Tradesy's return policy completely protects the buyer and the seller is treated like a criminal even before the return is processed. Buyers can return for ANY reason and get an instant refund while you pray your merchandise doesn't come back to you trashed, as one of mine did.

I sold a brand new with tags rare caftan dress from Dubai on Tradesy. My item was returned to me jumbled up in a knotted ball. I video taped the opening of the return package. It is riddled in wrinkles that will never be steamed out and a HUGE snag of the garment in the front of the garment (I sent Tradesy these photos) where the rhinestone starts across the chest. This is permanent damage and must have been caused either while the customer was trying on the dress carelessly (the customer told me their reason for returning was it was too small, so maybe she stretched it?) or while jumbled up haphazardly in the bag like trash. The item also smells like perfume.

I always video tape my items before I place them in the boxes to be shipped. I included it in my complain to Tradesy (which wasn't easy to launch), as well as photos which included care instructions that I included in the package for this delicate garment which I steamed before I mailed it to get out just a few wrinkles.

I'm appalled that Tradesy allows its customers to treat garments like total trash. They responded basically saying they try to be fair to the buyer and seller and supposedly checked the item (which means THEY are the one who squished the dress into the bag like trash?) and offering me a $20 credit or $25 towards a purchase! How insulting! I responded that this dress is deemed damaged and unsellable and offered to send it to them and in return, for them to refund me the sale price. They said no and offering a 9% commission off a future sale! Can you believe that? I am taking down all my items and never ever selling with these scammers again. If this is how they treat their sellers -- their bread and butter, I never want to give them my business again!

On May 21,2019, I bought a Louis Vuitton purse for $897 from a seller with the screen name "Gulcan." A box arrived on June 3. However, when I opened the box, it was stuffed with nothing but butcher paper -- no purse, no nothing. I took it back to the post office to see if I could find out more from the tracking slip, and the postmaster said the box weighed 4 pounds and 14 ounces when shipped. We put it on the scale, and it weighed exactly the same, so there never was a purse inside. I have photos of it on the scale, and a video of me opening the box, but this review site won't let me post. It was also odd that the seller never purchased insurance for the package, but instead, just opted for the standard $100 insurance that comes for free. It all points to one conclusion -- scam. Tradesy has several other customers with identical complaints from other sellers, which you can Google by searching for "Tradesy empty box." The most disturbing part is that Tradesy's customer service simply dismissed my complaint because the tracking showed a box was delivered. They never investigated anything further -- just said "we're sorry." Fortunately, I opened another case with my credit card company, and after more than two weeks, they did refund the money. Do not do business with Tradesy, but if for some reason you must, absolutely insist on insurance, and open the box at the post office while on video camera. This company will be shut down one day.

I was trying to see the shipping options for and item and I mistakenly purchased it. I immediately contacted the seller via email requesting them to cancel the order. It was after 5 pm so I didn't get a reply. So I contacted tradesy and the said they can't make seller cancels orders, but if it hasn't been shipped they should cancel it. So emailed the seller again asking them to cancel the order and not ship it. The seller denied my request and said it was already shipped, which was a lie. The items was processed to be shipped until several hours later. They were so greedy and eager for the sell they didn't include insurance or request a signature for the package. I never received the package, because it was stolen. Tradesy did absolutely nothing and refused to hold the seller accountable for poor business practices and acting in bad faith. They denied my request for a refund and refused to help. So I'm just out of $450.

I sold many items on Tradesy FR years and everything was smooth. The past 3 sales I had were returned to me because they claim they were above fair market value. When I ask them what the fair market value for the item is they reply they are unable to determine because it's a combination of factors. If they are not able to determine the value of the item they return it too. However, the item I sold is still for sale so how can't they determine the value. Really? Their guidelines are so broad- it is just a trap so they can keep returning items to Sellers and not get stuck with inventory- YET force buyer to now spend the credit they issued on Tradesy. So what they are really doing is:

1. You list the item within the price range they recommend
2. Item sells
3. Buyer doesn't like the item so they return it for a credit on Tradesy
4. Tradesy returns the item to you and takes the earnings back
5. Buyer is stuck with a credit they must spend on Tradesy

SCAM.

I have been on tradesy for a number of years and have sold over 500 items on their site. The past year things have gone terribly downhill - what was once a safe place to sell has become a dangerous trap for sellers. Sellers have ZERO protection. My last and final experience was selling an authentic pair of rare sunglasses. The money after the three week hold was finally released and transferred to my bank account for the additional fees and additional days of waiting for a simple electronic transfer. Soon after I see a NEGATIVE balance on my earnings with NO EXPLANATION. I called for clarification and the rep told me she would clear it and it was because of a return due to authenticity concerns from those sunglasses. These sunglasses were authenticated on Lollipuff and are absolutely authentic. Tradesy claims to have such gurus in authenticating but when it comes to vintage Chanel I see Tradesy is totally clueless as to what is authentic. Anyhow, they claimed the sunglasses were not authentic and removed the money from the potential earnings of other items I sold. This in itself was frustrating, especially since it was a case that happened after their BS four day return policy. The rep told me they make exceptions and hold by their authenticity guarantee. Ok fine. I was just going to sell them on another site and move on. But when I got my item back it was clearly not the same pair of sunglasses I sent to the buyer. A total switch scam. Wording totally removed, tarnished hardware, missing parts of Chanel stamping. And Tradesy simply claims that they don't take responsibility for non-authentic items. And so I get screwed and left with a loss of $1300 since I can't sell the garbage I got back.
After this incident I pulled 76 listings off and deleted my bank info. Tradesy can attempt to take your money at any time without any explanation - BEWARE. This is not the only time they played with my earnings. This site is NOT SAFE. DO NOT RISK IT! I've had an amazing experience selling on Poshmark and a fair experience selling on Mercari. Trying out Vestiaire as an alternative since they seemed to have decent reviews so far. Let's see the end of Tradesy- May it be soon.

Once upon a time Tradesy was a wonderful place to sell, best of the bunch. Now with their new return policy which places the burden of original shipping on the seller no matter what the reason for return I'd say it's fallen to the bottom. I just received notice of another return, no problem with item but unlike the old days where Tradesy would keep it and resell it themselves it's being sent back to me and all the money from the sale (including shipping) was pulled from my account. Why are they charging such a high commission rate when they offer such crappy service?

What I've found out about Tradesy is not only do they hold your money for 21 days to protect the buyer... not the seller, but then it's another 7 days to get the money they're holding transferred to your bank account! What the hell is that! You get all of these notices to ship within 10 days of the sale but I have to wait 30 days for my money for my item? This is bull$#*!! I'm sorry there isn't a better word. I'll never sell or buy through Tradesy again!

IF YOU VALUE YOUR MONEY AND YOUR TIME, DONT BUY HERE.

I bought a furla bag past monday and they said it was supposed to be delivered by wednesday, the tracking code said it was delivered but it WAS NOT.

THEY PLAY WITH YOUR TIME AND MONEY. THEY THINK YOU ARE A CLOWN.

They dont respect their costumers. They said they are not making a refund for a lost order. I mean? WHAT? They already charged the large amount of money in my credit card and they plan to remain this claim like this.

I dont recomend this company. If you want to buy good brands for less go to www.6pm. Com

Went from excellent to horrible in a few short years. They try and shove "luxury" items down buyer's throats and don't even show less expensive alternatives when buyers search for items. Browsing for unique, vintage items is a frustrating experience. They have pushed out all reputable, small sellers in favor mass marketed "real" product being shipped in from China and Hong Kong. Meanwhile, they tripled their commissions and reduced their service to zero. Sellers wait a full month before seeing any money while Tradesy takes its commissions the day buyers pay. Now they are returning everything back to the seller - which means seller's are losing money and time and basically "renting" their merchandise because it takes upwards of 2 months to get their items back and they are not always shipped back in the excellent condition they were originally in - plus some sellers don't get their original items back like boxes and dust bags. Seller's merchandise are handled by a dozen people and shipped back and forth a half dozen times before they finally land back on the seller's doorstops. Buyers are not getting very good options because the children hired to work there are clueless about fashion, retail, vintage and collectibles. They hide behind "market value" as a reason to ship returned items back to sellers but have no idea how to appraise items that are no longer available for purchase in department stores or online - only uniquely available in seller's closets. They refuse to accept that market value for vintage, unique and out of stock items is whatever it sells for as that becomes its value to a buyer who can't find the item elsewhere. But now sellers that had those great, vintage items no longer want to sell on Tradesy because when the 20 year olds working in the return department can't google a price - the item gets returned. The only thing Tradesy is interested in is trying to entice buyers with luxury items but Buyers who purchase those items on Tradesy are idiots because they are paying the highest prices on the internet for any of the so-called "real" luxury items -many of which are being shipped from overseas and "authenticated" by 20 year olds with no training or experience. Why would you buy a possibly fake lux item at such high prices to compensate for Tradesy's 25% commission when you can buy one brand new, from a legitimate shop like directly from LV or Saks Fifth for just a little more money? The best part of these online platforms is supposed to be scoring old items you love but can't own unless someone else gives theirs up for sale. All those sellers are leaving Tradesy for better platforms like Mercari and Poshmark and even going back to Ebay which at least still has much higher buyer traffic then Tradesy will ever attract. All I can add is if you are a seller - get your money out and if you are a buyer and have any site credit - spend it now because at the rate Tradesy is going - I wouldn't be on it being around.