Noni W.

On May 21,2019, I bought a Louis Vuitton purse for $897 from a seller with the screen name "Gulcan." A box arrived on June 3. However, when I opened the box, it was stuffed with nothing but butcher paper -- no purse, no nothing. I took it back to the post office to see if I could find out more from the tracking slip, and the postmaster said the box weighed 4 pounds and 14 ounces when shipped. We put it on the scale, and it weighed exactly the same, so there never was a purse inside. I have photos of it on the scale, and a video of me opening the box, but this review site won't let me post. It was also odd that the seller never purchased insurance for the package, but instead, just opted for the standard $100 insurance that comes for free. It all points to one conclusion -- scam. Tradesy has several other customers with identical complaints from other sellers, which you can Google by searching for "Tradesy empty box." The most disturbing part is that Tradesy's customer service simply dismissed my complaint because the tracking showed a box was delivered. They never investigated anything further -- just said "we're sorry." Fortunately, I opened another case with my credit card company, and after more than two weeks, they did refund the money. Do not do business with Tradesy, but if for some reason you must, absolutely insist on insurance, and open the box at the post office while on video camera. This company will be shut down one day.