TracFoneReviews 362

I told them they need to quit smoking the pipe or drinking that liquor. They piss me off every time I call with a problem, acting stupid. I have broke 3 phones trying to fix a problem with them. One time I bought service for refill and never got my data, so I called them ( I had my neighbor hook me to her wifi so I could call them) asked to speak with a supervisor and she just kept putting me on hold never giving me my data I had just bought. I asked her how stupid is she, all she has to do was give me my data. This new phone of theirs had problems right out of the box, so I took it to Verizon that's the tower data comes through, the guy did a check on the phone and he said many weird things are wrong with this phone it wouldn't give him certain info other phones will give and he said it's a defective phone. And I bought data plan to get the phone going and I bought a hole month of data they only gave me 3 hour's of data and cut it off. I told them they are stealing my data, I'm crazy but not stupid. WARING STAY AWAY FROM THIS COMPANY MADE MY BLOOD PRESSURE GO UP EVERY TIME I CALL AND THEY NEVER FIX A PROBLEM. TracFone u suck

They have no family plan. They don't privde a way to redeem points (so points are useless unless you buy more lousy service). Their prices are no longer competitive. Further, their customer service doesn't care. You can ask about this and they'll argue with you. Terrible company.

Don't even bother with this company. My new phone malfunctioned. I followed all the directions to send it back and have yet to see my replacement.
This has been over three weeks
I have wasted so much time on the phone with these people. Never never use this company.

This service is absolutely worthless, way to expensive and their customer service don't know anything about TracFone, DON'T EVER GO TO TRACFONE. So my rating of this company is negative 8, the only reason there is a star is because they made me put one there

Sister got a defective phone in the mail. Had to pay $26 to return it. She now can't get a replacement. She keeps trying to call on my phone, and to stop her calling, they disabled my phone! I just refilled minutes 3 days ago. These dirty sobs should be in jail!

Suck, tried again 3 days later did the same thing billed 2 and no 15% off. Told me to refuse shipments.

Worst company ever! Don't even try them. They are just for your pocket and don't provide what your plan is. Very disappointed.

Bought service to expire in Jan 2025. Not on contract. Cancelled service May4th. Asked for refund. Was told to verify my account. My e-mail address did not match with what they had nor did the security questions. They somehow got my account mixed up with someone else. Was asked to give them the last four calls I made in the last sixty days to verify my account. They told me they could not verify the calls I gave them. After three tries I was told to call back later as my time had run out. Tried again the next day twice and got the same run around. Asked for a supervisor with no luck. Told me unless they could verify my account the could do nothing and did not offer to offer any more assistance. Terrible customer service.

I can never make calls. And if I'm not using WI FI to make calls, they never go through. Nobody can contact me and these are important calls like from the court system! This is TOTALLY UNACCEPTABLE!

When you buy an airtime card (in safeway, walmart etc) for refill tracfone they make it extremely hard to refill.

I've been a tracFone customer for years. Recently my phone stopped working and decided to switch carriers. After 4 calls to TracFone and almost 3 hours on the phone, they still won't let me port my number. They keep asking for me to use my defunct phone to get it done, or ask me for an account number that doesn't exist under My Account. Even though they sent a verification code ot my email, which I gave to them, they still wouldn't give me a transfer pin, except the one time they emailed one and ATT said it didn't work. When they conclude they can't port it, I ask for a supervisor or to escalate it, and they say they can't. If you ever think you might want to drop TracFone, switch to another phone carrier and keep your number, you'll be out of luck.

If youre trying to save money with a cheap tracfone and service you will pay greatly in time,patience and blood pressure.Purchased samsung galaxy 11,website never works to register or add on devices.Hours on phone trying to resolve with tracfone only to get a phone that will not work.I am relieving myself of this nightmare,phone in trash,service canceled,looking for legitimate phone service... Spare yourself the same experience.

Bought a phone and they said it would unlock after 60 days. 60 days later I called them and they said it would be 12 months. Customer service was a joke.

Trying to get through to the people in customer service is like pulling teeth. They don't have any logic. The communication gap is unbearable. All I am trying to do is change my Email address. I try to explain to them that I can not receive a link at the e-mail address that I am trying to change. Because it does not exist anymore. So they try to send me a link by text which expires in ten minutes, and I don't receive the link from 1/2 hour to three hours. I give up. I think I will get rid of these Tracphones and try to find a carrier I can communicate with.

Customer service Unable to communicate basic need for customer support.when you call customer service. The response is always the same ( I don't understand)

I have never experienced such terrible customer service from any company as I have just experienced with TracFone. If you're listening Verizon, you had better improve this situation since you recently purchased TracFone.

My experience started on January 24,2023, as I needed to order a smartphone to replace the one (I had dropped it and the screen shattered) I was using. I might add that I have been a TracFone customer for years (since the TracFone website does not tell you the exact date you became a member). I ordered (Order Number: *******) a Samsung reconditioned phone, as I had luck with a previous reconditioned phone from TracFone. When it arrived, I immediately called TracFone Support so that I could transfer my phone number to the new phone. Well, the reconditioned phone would not boot up. The TracFone representative told me I needed to return it and that once they received the phone, they would issue a new one. Thus started my TracFone issue Tracking Numbers from hell.

After 27 telephone calls to TracFone, totaling approximately 230 minutes (that's 3.8 hours), over a period of starting from January 24,2023, till my purchase price was refunded and showed up on my credit card on April 12,2023 I was talking to TracFone customer service representatives that consistently could not understand what the issue was; would tell me that they cannot find my original order made on January 24th, and so on and so on. I was given 5 different TracFone Tracking numbers for solving this issue: Tracking Numbers: *******499-3 / *******499-4 (this TracFone representative told me that it should have been -4 and not -3) / *******666 / *******243 / *******279.

I will never recommend TracFone to anybody if they ask. I find it interesting that TracFone will take your money in a few minutes when purchasing a phone, but it takes almost 3 months, 27 telephone calls, and a waste of my time of almost 4 hours to get a refund. I have ordered many items online, and when an issue comes up, I am able to get a refund or exchange within 1-2 days. Doing business with TracFone is an exercise in futility and I will recommend to all my contacts and friends to NEVER do business with TracFone.

I was a tracfone customer for 20 years. There have been small bumps along the way. Recently i bought a new 4g tracfone to replace a 3g tracfone. I tried to transfer minutes (over 5000) to my new phone. I had difficulty and called customer service. I was told the problem was difficult. I cajjed 3 times and was "disconnected" 3 times. Problem unresolved. I kept my cool never insulted anyone. I lost over 5000 minutes and over 4,xx gb. I am through with tracfone

While entering a new minutes card they texted a message saying if I continued I would lose my 2 years of days. Called in and Abigail was able to fix that but would not verify the balances, how stupid.

I've had issues with this phone from the first day I received it. I payed 180 for a 5G phone. I've called customer service over and over. Can't find a representative that I can understand. They are all from a foreign country. I keep having problems with my sims card but they won't replace it or replace the phone. Another phone for the trash.Ill never have another trace phone. They are crap and You have to deal with people outside the US, that no one can understand.

Want to Chang carriers, Feel alike my current Phone number is being held hostage, I have spent hours trying to transfer My # and getting Phone unlocked, was told i had made to many calls in 24 hr period Would have to wait 24 to get unlocking pin one more step